Controllers and Music services

There seems to be an issue with the way that mute works when controlling the Sonos from the Sonos app or from a remote control (like my Harmony Ultimate). When the speaker has been muted and then the volume up button is used, the Playbar is not automatically unmuted. If I click the physical volume up button on the Playbar device - it will automatically unmute. But this does not happen from the Sonos app when I increase the volume or from my Harmony remote control. The current behavior is very "dangerous" because some people thinks the volume is turned down and keeps pressing the volume up button. But nothing happens because it is muted. But even if the device is muted - it is actually turning the volume up (I can see this in the Sonos app). When they finally try the unmute button, the volume might be at top level and the speaker might be damaged because of the high volume. I'm not sure if this is a bug or intentionally done like this - but I think the current behaviour is w

I can't reauthorise my spotify account. I have tried switching off, resetting controller but still won't work. I can log into my spotify app with facebook

I would need a possibility to save behind some preset buttons as bookmarks level of volume and Music Sources for different rooms. For example I could have a "TV set" for listening to TV in two rooms at certain volume level. Then preset button "Radio" could put a certain radio channel to every Play:5 except those in children's rooms.

Where is the setting to view albums as a list instead of a tiled layout? I can't find it. I have a few artists with many, many albums and, when browsing through albums of these artists, having to scroll through the albums is an extremely lengthy and tedious process.

At IHDNY we are Control4 dealers in Long Island, NY. We are having a lot of problems when it comes to controlling any Sonos device with the Control4 Platform. Will there be any update on this matter?

If you install the anymote app and add it as a skill in Alexa, you can use it to do voice Command over your Sonos. This appears to work the best when compared to alternatives. See the link below for anymote in the Play Store. I set mine up relatively quick today and it immediately worked. You may have to pay $6.99 for the full version. https://play.google.com/store/apps/details?id=com.remotefairy4

I’m getting tired of the forced updates to use my product. Additionally, I tried to add a new player to my existing 5 player system yesterday and I can’t do it without the mandatory sonos account! I paid north of $300 and it’s a brick until I create an account. I now forced to update my desktop app - something I never use - and can’t because of an error and am told I’ve got to do a full reinstall because the version on the desktop is out of sync with the versions on my players. This because SONOS forced the crap updates on me. This is on top of the last two weeks of fooling around with a system that won’t stay connected because the players got out of sync between a bridge and the WiFi. I’m about done. This sucks. What do I do to get this up without a forced account and more mandatory updates?

Can't believe Sonos have made so many mistakes with the latest update. I seem to recall that all previous updates appeared to improve the functionality of Sonos, but not this one. Did you guys not have the common sense to test the update with real people, rather than sitting in your ivory tower thinking that what you had done was great ? Do you not realise that people have made a significant investment in your products and don't deserve to be mucked about. My issues are: 1) Room Functionality - it took me 30 minutes to realise how multi-room now works. So frustrating 2) Changing between EVERYWHERE and back to distinct rooms doesn't work. I just recently put on my music to all 5speakers in my house (2 in one room and 3 in another) so I could prepare a bit of food in the kitchen. It worked fine until I then wanted to go back to my den and only have 2 speakers working. The controller would not allow me to swtich off the other 3 speakers. It is a glitch !!!!

I am having difficulty getting Sonos to play certain .wav files. I have linked the windows media library and that works fine, but some files won't play. 

Hi We have recently had to upgrade our router and since doing so I have been unable to access the sonos app on my phone as it keeps coming up with the message authentication error. Everyone else in the family has no problem so I am wondering what I can have done wrong, obviously I have checked the password on the router and all is fine with everything except sonos. Any ideas. Thanks in advance

The reason people bought the overpriced Sonos speakers were to get the glorious, near-perfect Sonos controller app. Now Sonos has replaced that great user interface with the current complicated, difficult controller app. I've been using it for weeks and still have trouble finding simple controls. WHY? Is there a way to use the prior controller again?

First, I want to say I am fully invested in Sonos with speakers all throughout my house and surround sound around my TV. Please fix the UI on the app. Why is the UI on the mobile app so counterintuitive????? I've been using Sonos from the original play 5's and I have to say that the UI use to be great. Recently, it has progressively gotten worse, until it's finally unusable. The app actually suggests controlling Sonos from Pandora. Keep this up and I'm sure you'll lose even more market share to Google and Apple. Please listen to your users and fix this terrible or UI or put it back the way it used to be.

what is URL for Magic, Classic and Smooth radio stations? (to add when I add a radio station to Sonos)

I am curious if anyone else has this question. I am wondering if Sonos is thinking of making an App for the AppleTV to control the system...not to play from...but more like the app for the devices. Reason I ask is it would be cool, I think, to be able to display what is playing on the playbar with the tv and maybe advance to the next song or maybe even pick a different service to play...obviously this is only for music. Just curious, I personally think it would be popular.

I love that I can make a playlist from different streaming apps but it would be so awesome be able to easily add to queue with a L>R swipe or delete using R>L swipe. Like how Spotify has it. So convenient.

Sonos has the option for an audio interrupt but there is no option for a resume playback. I would love to see this feature be implemented so that when I am listening to music outside or if I am inside and the music is loud, the volume will either cutt off and play the chime, then resume, or it would significantly lower the volume and play the doorbell notification similar to using maps on an iPhone when playing music.

After latest update, auto rotate is no longer working on any of my tablets. Yes, I checked the tablet settings and auto rotate is on and working with other apps. Any suggestions?

Hi, Are any plans afoot to develop an app for the Samsung S3 Gear models? I'd love to be able to operate the sonos network in my house from my wrist. Cheers, Andy

Hi everyone, I work for a company that provides IPTV software to service providers. We recently discovered that some of our set top boxes that have DLNA capabilities start crashing when SONOS devices are seen in the user's homes. I am pretty sure the set top boxes are able to discover the SONOS player with UPNP. We are planning to purchase some of the SONOS players for testing, but I need to know, if all SONOS players are the same in terms of UPNP capabilities and if they are DLNA certified, etc. Also does this maybe depend not only on teh model of SONOS but the software version of it. Please let me know! Thanks, Ina

Sorry for the newbie question. I'm using the PC controller to add a second Play:3, and there does not seem to be a way to add it to the same room as I added the first one to. I add the first one to Office, and now Office has been replaced by Office2 in the room selection drop down. I want them both to be in Office so I can create a stereo pair.

http://www.phishtracks.com/ https://itunes.apple.com/us/app/phish-on-demand-all-phish/id672139018?mt=8 The app uses the website's sources, please please add?

I know this is more of a SmartThings question, which I have posted in their forum, but wanted a bigger audience, so posting here also. Using Speaker Companion SmartApp in SmartThings to say: When contact opens/closes then play notification sound, also have the "Resume currently playing music after notification" enabled. Two scenarios going on here.... 1) Music is playing, someone opens the front door. As expected, music pauses, notification sound plays, then music resumes. Perfect! 2) Music NOT playing, someone opens the front door. As expected, notification plays.... but then the music queues up from whatever was previously being played. Wondering if anyone has done something like this and is experiencing the same behavior?

Can we please have the option to choose what tapping a song in the list does. It used to be that when I tap the song I would get an option menu to added to the end of the Q, play now and now it just instantly play goes to the end of my queue and start playing that song or worse entire albums. This is crazy. I understand it's because dumb people don't understand how a queue works but it destroys the controller for people that have an idea of what's going on. Please let us choose what happens, i liked the menu but it would be even better if we could choose a default action for tapping song then the three dots gives you the little menu.

I have a play:5 in the bedroom and is connected to a tv via the line input. I also play large playlists in this room. If I pause in the middle of the playlist and select the line in for watching tv, I cannot resume the playlist where it left off after I’m done watching tv. It seems like the queue is still intact with the playlist but it doesn’t have a way to resume playback from where it was paused. Since the playlist is large, it’s a pain to have to scroll down and find what I remember played last. Can we get a resume function somehow?

Hello Sonos, I have submitted a diagnostic from my Android app. Number is 8508924. Mysystem which has two play 5's and a plaubase is working fine in standard set-up and I can control it via my Samsung S7 Android device. However, on the Win 10 PC, the controller cannot find the system. Both are connected to the same wireless network. If I plug my laptop into my router (direct ethernet cable) the controller will find the system. Many thanks.