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Answered

Access denied when attempting to play some music from an ipad

  • April 7, 2018
  • 3 replies
  • 1749 views

I’m getting access is denied on certain albums on my iPad, but others work correctly.

Best answer by Keith N

Understood. Was this content downloaded directly to the iPad from a previous backup or was this sync'd to the iPad from iTunes on a computer?

Perhaps this thread talking about content downloaded to iOS devices and playback on Sonos, could be helpful in explaining the difference in content and where it originates from.
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3 replies

Keith N
  • Sonos Staff
  • 4604 replies
  • April 9, 2018
Hi there, Vincef. Thanks for posting and welcome to the Community. Are you attempting to play content directly from your iPad or are you trying play content from a music library on a computer? Where was the content downloaded from? The more details we have the better we can assist. Thanks again!

  • Author
  • Contributor I
  • 1 reply
  • April 9, 2018
Playing content directly from my iPad. These were purchased from iTunes a while ago. Some of the albums I can play were also purchased from iTunes as well.

Keith N
  • Sonos Staff
  • 4604 replies
  • Answer
  • April 10, 2018
Understood. Was this content downloaded directly to the iPad from a previous backup or was this sync'd to the iPad from iTunes on a computer?

Perhaps this thread talking about content downloaded to iOS devices and playback on Sonos, could be helpful in explaining the difference in content and where it originates from.