Controllers and Music services

I cannot articulate how unhappy I was to receive the email telling me that my SONOS amp connect purchased as state of the art in 2014 is now obsolete and will not receive updates. I have  a playbar as well which operates on the same controller. i am not a very tech user and do not understand what the impact will be as I only watch tv and stream Spotify music services .   i have been a real Sonos advocate and feel very let down.   id welcome advice.   yours Sam

Looking at identifying a traded and deactivated Sonos device I found this screen you can check, just replace the x.x.x.x with your IP address. Make sure to keep the http and the :1400 bits. Click the room name and then Zone Player Info to get this screen. You can see the status at the bottom, NONE means it hasn’t been traded. http://x.x.x.x:1400/support/review Traded and timer expired, deactivated. Still active and not traded unit:    

So if I decide to stay in unsupported legacy mode how will I be able to administrate my system? Will I be able to add components? (I might get components from environmental friendly people) If not what happens if I also need to reset a component? Will that be bricked? Will there be a legacy controller for all systems?  

I saw a slightly ambiguous reply last night from Sonos about this, but I would like it confirmed before I start shouting from the social media roof tops please…. I can’t afford to upgrade my 2 x Play5 G1 so I am going to be forced into the coexistence model where I have two separate Sonos systems (Legacy and Modern) on my home network. Does this mean that I will not be able to play music from a streaming service on my Modern system and then group it with speakers in the legacy system?  

Anyone use WD My Cloud Home and Sonos? I dont mind the limited views to Artist, Album and Genre but I wish they worked better. In Artist, this works on Artist, not Album Artist as it does in the main Sonos music view. So albums where artists duet with other artists get listed as separate entries.   And whilst new items get added, updates dont work well. I've been trying to collect incorrect tags for months. I know they are correct in the actual track itself. I've checked them in iTunes and Metatogger, they are correct. I've deleted and reported. I've kept Sonos open for six hours. I still have rogue genres.   And it doesnt support albums with multiple discs. And because of that, it sorts by track number. So track 1 from each disc is shown, then the 2s and then the 3s, etc. Bit rubbish. And as the updating tags doesnt work, this doesnt get corrected. All together, a bit shoddy.

If new Sonos products are purchased, how long will they receive software support?   I ask because it was never made clear that Sonos would intentionally cease to support products that work perfectly (aside from Sonos’s decision to cease supporting them).    

I own 3 speakers gereration 1 + bridge.   You buy speakers 7-8 years ago and now they say: “ops, sorry, you can’t use them anymore?”   ABSOLUTELY  SHAME ON YOU SONOS YOU SHOULD BE EMBARRASSED

I have a sonos on a dedicated IOT subnet and things have been fine with both OSX and Android controllers up until the most recent update.  Now, only Android controllers work and OSX controllers are failing to see the IGMP messages.   While I understand that Sonos does not support cross subnet setups, it would be great if Sonos could take steps to avoid breaking this scenario for people like me who had things working fine.   Please unbreak OSX controllers so that IGMP works fine with them again across subnets as it did before, and as it still does for Android.   I’m left as a customer wondering if I can trust any future updates, which is a bad feeling.    Please note that I am not requesting Sonos help with network configuration, and I understand that Sonos does not offer that, nor do I require it.   I am only asking Sonos to undo whatever broke this scenario for the last OSX update.    

I got an email today telling me that 11 of my 13 sonos devices were getting old and would no longer get updates. Really Sonos?! I bought some of the Connect’s only in the past couple years.  Now you are telling me that they will soon stop working and getting updates?! Honestly I don’t care about the updates. My system works fine and does what I want, but I have a feeling that they will intentionally make it so that some streaming services will no longer be available. We are taking about streaming audio. It isn’t rocket science. A windows 95 computer can stream today’s audio.  I spent thousands of dollars on your system.  I really hope I don’t get screwed here.

With the end of software updates for legacy devices in May, will I be able to add new Sonos products to a system containing legacy devices. My experience is that when adding a new device a software update has always been necessary.

Why should perfectly functional gear be binned because of lack of memory/processing power? An external device very like a raspberry pi with loads of memory can be integrated into the sonos system with a bit of ingenuity. The problem for any size of speaker system should cost 50 quid. Or put a sonos badge on it and charge 200.  This is planned obsolescence and there are enough items in landfill without needing a specific hole just for sonos' junk.   Fix this legacy problem with an external stand-alone memory/wifi/processing raspberry pi either as a day hack or put a sonos badge on it and vastly over charge for a simple solution.   The speakers are great, just a pity the imagination of the executive profitseekers at sonos.   Johnnydot 

There are 2 old Bridge units that show up on my ‘Systems’ page on www.sonos.com that I no longer have with no way of deleting them. I understand now that before I threw them away, I should’ve factory reset them but I didn’t.    My fear now is that when the new ‘End of Software Updates’ kick in, that the rest of my SONOS System will be held hostage from updates due to a couple of Bridge units that I don’t even have any longer.   Can someone alleviate my fears? 

I have a soundbar and two ‘Play 1’ speakers.  I’ve control all on my iphone with SONOS app.  Mostly use it for watch TV/satellite shows.  Have a whole house internet system and everything is run via wifi…..   Would like to play/listen to my huge collection of cd’s from my computer, use it’s player.  Am currently confused by all the information I’m reading regarding this.   Advise please. . . . . . . .

I've found more than one thing that's extremely annoying when using Sonos.   1:  If you are playing music from spotify and you have set the volume for different levels in each room and want to adjust the volume by turning the volume up or down it will set the volume to exact same level in all rooms. On top of this you can't adjust eash room volume in spotify so you have to try to find your way back to the main menu in the Sonos app   2. After the latest update to the Sonos app you are not able to choose "genres" in spotify in the Sonos App so you have to go through spotify's app. This will result in more annoying phases that relates to topic 1.    3.  You can't ask google or alexa to group rooms. So when I ask Google or Alexa to play music on Sonos it will only be in that room. When I go to the bathroom I can't ask Google to play the same or group with the other rooms.   I just can't seem why Sonos is not doing anything about this. It should be so easy to program.

I’ve owned my Sonos system for over a decade.  A common usage model over the years has been to create queues on the fly.  I have noticed recently that the “Play Next” and “Add to End of Queue” are no longer options in the IOS Controller App.  I find a song I want to add to the queue and click on the three dots next to the song and see:   Add Song to My Sonos Add to Sonos Playlist Play in Another Room… Play Now   The MAC controller still includes the old queue functions, so I think the functionality must still exist.  Is there a reason to remove these options from the IOS app?

Spotify and YouTube Music have this function where, while listening to new music, you can thumbs up and thumbs down. If you like it goes to your liked songs playlist. If you don’t it skips to next song and tunes the upcoming songs in the future so its closer to your tastes. This works great but while using SONOS there’s no way to do this directly through its app. It should be, it is tremendously useful. 

I have two Sonos One SL speakers and a Vizio 58” Class V TV (model V585-G1). The TV has Apple AirPlay 2. I would like to use AirPlay 2 to play video content on the screen and audio through the Sonos, but can’t seem to get it to work. Is this possible?

I can’t believe that Sonos can’t support older OS’s a little more. Using my two year old Onkyo Music Player with services and I can not even change the user name and passwords to my music services like SiriusXM. I am forced to update even though the older software works fine.  I wonder how long before I can not even play Sonos on my Music Player? I have it set up at work. I was planning on setting up Sonos for my home. Now I will be looking for something a little more user friendly.

I installed a new Blue Curve Router and was able to get Sonos up and working on my iPhone but not my Mac. The instructions don’t work because I can’t find how to update my network setting in the app on my Mac.  I tried attaching an ethernet cable (which I didn’t have with my previous set up but that didn’t help my Mac.) How can I update my network settings in my Sonos app on my Mac?

I can’t say enough good about the Sonos speakers but I am truely disappointed with he complete lack of attention Sonos pays to improving the Sonos app for iPad / iPhone & Apple in general.   For some time I have been unable to play music from my iPad through the Sonos app to the Sonos speakers, I love the speakers so much I have foolishly accepted this SIGNIFICANT shortfall. Until recently I had resorted to simply enjoying streamed music through SiriusXM radio subscription on the speakers.  Recently I am having consistent issues with streaming SiriusXM through the app.   I am so frustrated with the apparent lack of support for Apple devices I am thinking I need to replace my Sonos with a system I can use my Apple devices on.   Not surprising this forum topic has been closed!  Please tell me Sonos will someday WAKEUP to this serious deficiency in their system.

I have a strange situation with the Sonos app on my Android phone. My album art does not show up when I go to “On this Mobile Device → Albums”.  All I get is a box with a music note and the title of the album and artist below the box.  However, when I play songs the album art shows up.  Any idea how to get the album art to show up with any selection?

Why isn’t Sonos keeping up with the times and allowing mobile devices to create playlists?  For personal use mobile devices, tablets, phones, etc. are taking over our computing world.  Computers, and other devices such as NAS are not as common as they were 5 years ago.  I have read in previous posts that a NAS could be used for storing my music and a playlist created from that.  However, the starting cost of a NAS is approaching the cost of my Sonos 1. I store all my music on my phone, about 40 gb. This is a compilation of music for 30+ years. My phone is always with me and on when I try and play music from my Sonos 1.  It is the only device I plan to use to control my Sonos 1.  I do have my music on my computer as well, but my computer is not always turned on, and it goes to sleep after 15 minutes without activity when it happens to be turned on.  I have tons of music and it becomes more difficult when I can’t create playlists.  Searching for specific albums and putting them in a 1 ti

Hi! Why can't I finde Nextory on music services? :) 

Does anyone else have tablets in their house that they use to display (and control) their Sonos music? I would be interested in what a “kiosk mode” would look like for at least the Now Playing screen. Some ideas:  Album art is the hero visual  Artist and track text easily visible at a distance  Large tap targets for track and volume Easy access to adding/removing rooms  Optimized landscape layout  Anyone else interested or have similar ideas? 

I was alerted that a new update was available. I upgraded the the system as such, and then my Windows controller prompted to be updated, so I went a long. As the update was running I was reading a mail, when all of a sudden I'm looking at a monochrome screen with some rotating dots and the text "Restarting". Checking Windows event log I did indeed find this: The process msiexec.exe has initiated the restart of computer SOMMERWALD on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found Reason Code: 0x80030002 Shutdown Type: restart Comment: The Windows Installer initiated a system restart to complete or continue the configuration of 'Sonos Controller'. So there can be reasons to reboot when installing. Not that I see why it would be required with a simple desktop application, but OK. However, rebooting without asking me is highly insincere!