legacy outrage

Forum|Forum|6 years ago
January 22, 2020
27 replies
1001 views

samwhittaker
Contributor I

I cannot articulate how unhappy I was to receive the email telling me that my SONOS amp connect purchased as state of the art in 2014 is now obsolete and will not receive updates. I have a playbar as well which operates on the same controller.

i am not a very tech user and do not understand what the impact will be as I only watch tv and stream Spotify music services .

i have been a real Sonos advocate and feel very let down.

id welcome advice.

yours Sam

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Ggecko
Contributor I
Forum|Forum|5 years ago
January 25, 2020

This is a REALY *** thing you are doing with long term customers. I have probably sunk $5k in product and now you are telling me you can't support it because of memory or processing POWER? Your entire C suite should be fired on this decision and I hope the class action is big enough that your shareholders start making this decision for you. We aren’t talking about one or two expensive items. We are talking about several that were made to be a part of an ecosystem.

Moderator edit: inappropriate language per Code of Conduct removed.