Components & Architectural

Hi,Since one year, I cannot calibrate my 2 speakers Sonos One with my iPhone. The Sonos app tells me that there is extraneous noise even though there is none in my house. I deactivated the bluetooth, unplugged the refrigerator ... Nothing works! Can anybody help me ? Thank you !

Hello,I am located in Austin, Texas, which had severe winter weather two weeks ago. During the winter weather, power was out at our office and somehow our wifi router reset. After AT&T came out to set up the internet once again, even though it has the same network name, you had to reconnect. At the time, the Sonos system (two One SL + Beam) were not showing in the app. To troubleshoot I have:Restarted the router Uninstalled and reinstalled the Sonos App Unplugged and plugged back in the One SL Tried factory resetStill, the speaker will not show up in the app (the “System”) section is grayed out. When I go to “select your product” to repair, it does not detect the speaker. Please help!Sarah

There are quite a lot of threads out there asking if it’s possible to export Sonos playlists. I would have liked to answer directly in the corresponding topics, but most of them are already archived. The answer is:YES, IT IS NOW!The story goes like this:I was looking for a tool to backup my Sonos playlists (just in case, it would drive me mad if I lost them), but couldn't find any. Therefore I decided to write one myself ;-)The result is called SonoSaver and can be found here in case you're interested: https://sonosaver.mrupp.ch/I released it as shareware, but you can choose yourself of what you think it’s worth. And there’s a free version to test things out, first.But after that, I went on creating v2.0 and added the possibility to export the playlists to the following file formats: CSV, M3U, M3U extended, PLS and WPL.This comes with lots of export options, like replacing the location of local files to a valid UNC path or adjusting links to Spotify to an URL like open.spotify.com.Hope

 I keep getting dropouts in party mode. Rarely any errors reported in the app that I can see.The signals all seem strong enough but I have noticed that the Kitchen unit (the newest device!) does suffer some packet loss.Any ideas. I’ve tried using the home wifi which just gave buffering problems all the time so have stuck with sonosnet.Any ideas of other places to look for clues as to the problem? The system is on channel 11 and a wifi scan shows that nothing else is on this channel.Thanks for any ideas……. 

Hi folks, I have a 3 and a 5 at my home. I control both using the app on my Mac and on my iphone. After a power cut, the 5 dissapears from my iphone and cannot be reconnected (or re-installed) by the iphone. I have to go to the MAc, play something on the 5 and it re-appears on my phone.This is a real pain, as are Sonos updates that always seem to leave something not quite working.CAn anyone make any suggestions other than re-installing all the time ? I have reinstalled Sonos more times than I have had a coffee (which I need every time)

Hi there. We have been using Sonos for well over 10 years. We had an issue a while back, but it only occurred when we ethernet plug in additional Sonos Connect units (the older ones, not for S2). We currently have one Sonos Connect ethernet plugged in and it is fine; no issues. We have a total of 3 with the other 2 connected wirelessly. A while back I decided to try to plug in one of the other Connect units from one room and it immediately created a network storm. I just unplugged it and went back to wireless and all was fine. Fast forward to today and I tried the other Connect in a different room...same result...network storm. No issue with other devices plugged in (PC, laptops, printers, etc.). Why is this storm occurring with the other 2 Connect units and NOT with the one that was originally used to make the system years ago (it was the only unit at the time)? Again, the ONLY TIME the network storm occurs is when we try to plug in either of the other Connect units. Network connectio

I have been trying for months and the podcasts for Mark Simone on Iheartradio will not play, they just say skip to next show and keep skiping saying Unable to Play “title of podcast” - the connection to iHeartRadio was lost.   I have always played these podcasts for years without trouble and can play them directly from iheart (without sonos) and on all my other non-sonos devices.  I will emphasis that I have no problems with any other iHeart content with Sonos podcasts or music or any other stations/sources.  It doesnt matter what Controller I use (iPhone, Windows 10 PC, iPad) same results.   Just with this one radio host the past few months, but it was fine in the past and I have made no changes to my home Sonos setup or home network.  Same for years.I have generated a diagnostic #1215281064 

I’ve been troubleshooting audio dropouts for many months now.  I suspect it might have something to do with a flaky internet connection but I have not been able to prove it yet.  In the mean time, I’ve been submitting diagnostics reports and working with Sonos support to try to eliminate any issues with the sonos itself.   I’ve been through all of the usual suspects.  Replaced the cable.  Replaced the router. Added a switch between the router and the connect to isolate a possible faulty port on either side of the cable, and using a different port on the Sonos connect.   I have to explain this every time I connect with support, even if I have an existing case number, as they always tell me “its probably a bad cable”.This question is specifically about sonosnet.  According to support, this is the latest cause of my audio issues.  I have a single sonos connect hard wired to a switch which is connected to the router.  This is the only sonos device on the network.  Previously, support said

Hi one and all, I’ve had a terrible time connecting my AirPlay on my Apple devices - iPad and iPhone - to my Sonos speakers. It would connect with some one or two of the Sonos One speakers but not with the Beam. And I couldn’t get the system to group. After trying everything I saw on community chat sites like this I tried the trusty last resort. I went around and switched off the Sonos speakers one after the other (and my Sonos Port for good measure) and then turned them back on again. That was five days ago and they have worked a dream ever since. Hope this helps someone. Regards.

I am having issues with my right surround speaker cutting out when watching TV. I took diagnostic 453607019 after it happened recently. Is there anything I can do to fix this?

Hi,I’ve encountered a strange problem since I switched to the S2 controller.I have a folder with audio books for my kids. All the books have meta data with track number, artist, album artist, album, genre and year. In the old S1 controller everything was fine and dandy.Now 3 of the books are causing problems:1 book doesn’t show the entire album name, just a small part of it. 2 books doens’t show all tracks and some of them are mixed up. In the S2 controller they are even listed as track 1 a couple of times, track 2 a couple of times etc. It’s only with these two books I’ve encountered this problem.I’ve checked the meta data with a couple of different apps and programs and they all check out correctly.Again, in the old S1 controller everything worked perfectly. Anybody with an idea on what’s wrong? Thanks,Anders

Hi - I have an issue where Spotify is constantly dropping out on my speakers. One of the two speakers in the room is connected directly to the router via ethernet cable. I consistently get 100MBs+ connections on my laptop in the same room. I can see in the app that both speakers are WM0. I have created a diagnostic report about 30 seconds after my Spotify started dropping out (on the “Office” speakers), and it continued to drop out after this. It will play for 2 seconds, then pause for 5 seconds, then play for 2 seconds etc.. Diagnostic number is 245277019. Any suggestions? 

I’ve used SiriusXM for the past 2 years on my Sonos with no problem. Last week it started intermittently stopping playback. It would start again if I hit play again. Starting last night I got “This channel is no longer available” when choosing it from my favorites”. It was still available and eventually worked after closing the Sonos app and reopening. Today, the same favorite just blinks like it is about to play and then doesn’t. When I go to Sirius XM in the Sonos app and choose a channel, I get “The connection to Sirius XM was lost.” Sirius plays of course through Airplay and from the Sirius XM app and the Web with no problem. - just never through my Sonos speakers - which makes them very expensive bricks. There are many threads on this repeated issue and I tried all the reported fixes. The Sonos site says XM is up and running. I disconnected Sirius XM within the Sonos app. I also tried uninstalling the Sonos and Sirius apps and created a new password in Sirius as previous people ha

Here’s the issue.I have google Wifi (Mesh network with 3 nodes around my house) Connected (3) Sonos Ones, (1) Sonos Move, and Sonos Sub. Have this connected via wifi (NOT sonosNet)  After I pair my Sonos SUB to the den, it works fine for a while then cuts out -  Sometimes the Sub stops Sometimes the One stops EVERYTIME, upon linking my SUB to the ONE, the ONE loses all of its bass characteristics. It only plays mids and highs… VERY annoying - why does this change?  I was told by Sonos tech support the sound is not supposed to change. Called tech support and got a response that because I am connected to a google mesh network, I am supposed to change the wireless settings to the following.  Auto channel must be set to Off Choose best non-overlapping channel (1,6,11) Set channel bandwidth to 20MHz Both 2.4GHz and 5GHz should be enabled UPnP should be enabled 802.11 band should be set to b/g/n Airtime Fairness should be disabled REALLY?    Here are the requirements SONOS speaks o

Hello,New owner here. I installed my Sonos AMP this morning. Configuration is: Sony X900H, Sonos AMP driving two Paradigm Studio 20 V2 reference speakers (bookshelf) using HDMI ARC.  Problem- music is day and night compared to TV internal speakers. But during regular TV broadcasts, the TV internal speakers sound noticeably better than the Sonos/Paradigm configuration. Any thoughts?  I’ve adjusted the EQ. Thanks in advance for any suggestions.  Robert

When I select an activity playlists no music is listed and it says “no selections are available”. I use this feature all the time so it’s a recent issue. I can access my recently played playlist but nothing new. Has anyone had a similar issue? 

Hi,Myself and my partner have a Sonos beam and 2 Sonos 1 speakers setup in our living room, the Sonos account under my partners email. We both have the Sonos app on our phones, both signed in under his account. Everything has been working fine, both of us able to control Sonos either using the voice command or selecting songs through the app on our phones until 24 hours ago when suddenly I tried accessing the account on my phone and the account, system, services & voice options were greyed out. I was also getting the error message “unable to connect to Sonos”. What’s weird is that my partners app was working completely fine with no connection issues.  We have tried unplugging our router, switching off our Sonos products at the plug, even doing a factory reset and yet are still having the same issue. What’s weird is that now we have reset it all up through my phone it’s now working fine but now my partner is having the same issue on his phone ie. the above options greyed out getting

I recently bought a new wifi router/access point an ASUS RT-AC88U Once I switched over to it I found that I had sporadic access to my Sonos speakers (Play 3, Playbar + Sub). Sometimes I could connect to the speakers, sometimes I couldn't. When I could connect I'd sometimes be able to see all the rooms and other times only 1. I played with a bunch of wifi settings and finally tracked down the culprit. Wireless menu >> Professional Tab >> Airtime Fairness This setting is enabled by default. When I disabled it my access to my Sonos was restored to it's former fully functioning glory.

When I play music through my surround sound it cuts out. I have isolated it to my play bar. (Television works fine.) I have rebooted, tried it connected to eathernet and on wifi. Problem is consistently the same. I changed router settings as per sonos and it is still doing it. All other sonos speakers are fine. Any ideas?Case 02573886

Hi, I have Sonos Play 5 Gen 2. Speaker does not power on. After closer inspection I found that mosfet (65E6600) is shorted and with it blew R108, R106 D3, R12 components. Could someone share if anyone had experience with this issue? Also could someone be kind enough to provide values for these components?    

Hello everyone!  Hopefully someone can help me, I have to constantly close and open the app on my iPhone to connect to my system, then once connected I can pick one song and then after that it disconnects again and I can’t pick anymore. It will then connect again after about 3-4 mins. Very very frustrating.  Anyone have any idea’s? 

I've been instructed to send back my faulty Play 5 gen2 speaker to Sonos.I've been sent two emails though, one with shipping instructions from DHL and one saying use UPS? The DHL email sends me to the Norwegian site?!?I'm from the United Kingdom, can anyone help please.........I miss using my speaker!!!!! 

Bonjour, Je viens de retrancher ma playbar après 2 mois et j entends un sifflement venant du côté gauche.J ai fait un reset, essayé une autre prise mais ça ne change rien.Avez vous une idée du problème?Merci 

Hi - I have a Sonos Playbase with 2 X Playbase 1 as surround. The Playbase has dropped connectivity and will not re-connect. When I try to re-connect, the apps states press the “Figure 8” when you hear the chimes, but the chime is literally a nano second, unlike before and nothing happens. There has been no change to my network. When I managed to get it connected briefly earlier, the moment you adjusted the volume the connectivity would drop. Thanks,R  

After recent iOS upgrades (it seems), my Sonos 1 speaker stopped showing up as a choice from my iPhone.  I have done no other changes, to my network or the router setup.   I did try deleting my Sonos app and reinstalling it.   The odd part is that I can still play to my Sonos from my iMac by choosing on the AirPlay drop down.I can also play to my Sonos speaker from the iPhone Sonos app - see below, but no longer as a drop down anymore from the iPhone home screen.  In the attached, I am playing music to my Sonos, through the app.  but the second attachment, the speaker is not showing, even though the music is actually playing to the speaker from my phone  I used to be able to select my Sonos speaker (Name of speaker = “Home”) from the drop down here.