Contributor I

Surround audio cutting out

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I am having issues with my right surround speaker cutting out when watching TV. I took diagnostic 453607019 after it happened recently. Is there anything I can do to fix this?

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G

GuitarSuperstar

Lead Maestro

Are any of your speakers wired to your router or network with an ethernet cable?

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"Receive with simplicity everything that happens to you." - Rashi

B

brandoncarlAuthor

Contributor I

Nope they’re all wireless. The arc is about 2 feet from the router and the two surround One SL’s are probably 12 feet from the router.

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G

GuitarSuperstar

Lead Maestro

Have you tried unplugging both of your One SLs from power for about a minute or rebooting your router? Or disconnecting your One SLs as surrounds and re-connecting them? If possible, you could also try wiring your Arc to the router.

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"Receive with simplicity everything that happens to you." - Rashi

Airgetlam

Note, when in use as surrounds, the Sonos Ones are connecting to a wireless signal from your Arc, and not the router.

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Bruce

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