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Medic318
Contributor I
February 14, 2021

Playbar cutting out on musuc only

  • February 14, 2021
  • 6 replies
  • 102 views

When I play music through my surround sound it cuts out. I have isolated it to my play bar. (Television works fine.) I have rebooted, tried it connected to eathernet and on wifi. Problem is consistently the same. I changed router settings as per sonos and it is still doing it. All other sonos speakers are fine. Any ideas?
Case 02573886

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6 replies

GuitarSuperstar
Lead Maestro
February 14, 2021

Have you tried rebooting your router, changing the wireless channel on your router, or (when wired) change the SonosNet channel in the Sonos app?

"Receive with simplicity everything that happens to you." - Rashi
Medic318Author
Contributor I
February 14, 2021

Yes. I went through the list and tried all the options. Spoke with support twice. They seem to feel it’s a wifi issue but it’s only with play bar. I have 2 play ones in the same room. 1 separated them and they work fine on wifi. It’s very odd. 

GuitarSuperstar
Lead Maestro
February 14, 2021

What router are you using?

"Receive with simplicity everything that happens to you." - Rashi
Medic318Author
Contributor I
February 14, 2021

Verizon g 1100

GuitarSuperstar
Lead Maestro
February 14, 2021

Just to test, have you tried moving the Playbar next to your router to see if music still cuts out?

"Receive with simplicity everything that happens to you." - Rashi
Medic318Author
Contributor I
February 14, 2021

Yep. It seems to be an internal issue with the playbar. 

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