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Leon1982
Contributor II
Feb 13, 2021 11:38 AM UTC

Returning faulty product

I've been instructed to send back my faulty Play 5 gen2 speaker to Sonos.

I've been sent two emails though, one with shipping instructions from DHL and one saying use UPS? The DHL email sends me to the Norwegian site?!?

I'm from the United Kingdom, can anyone help please.........I miss using my speaker!!!!!

 

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    2 replies

    Ken_Griffiths
    Ken_Griffiths
    Feb 13, 2021 12:05 PM UTC

    You might be best to contact/chat to Sonos Support via this LINK

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      Leon1982Author
      Contributor II
      Feb 13, 2021 12:12 PM UTC

      You might be best to contact/chat to Sonos Support via this LINK

      Keep on checking, saying no available representatives. I'll just have to be patient and ring them in the week.

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