Components & Architectural

Hi, There is a bopping sound from active sub on Amp while pausing Apple TV playing a movie.  Bopping sounds stops immediately when resuming movie playing. Bopping also disappears when muting or turning down the volume in the relevant room, whol Bopping noise stops when turning off sub via Sonos app in the Amp’s room settings. 

Hi,I have an issue regularly (once every 15 days approximately) with my SYMFONISK and my livebox 4 (Orange France ISP). Every Wifi devices are working properly but the SONOS devices are unreachable from my iphone (SE 2020 with latest updates). I have a wifi repeater and several wifi devices in many rooms and they are all working fine. Each time, I have to reboot my livebox 4 in order to connect to my sonos devices again. It is not a big thing but this is these little things that prevent you to enjoy the simplicity of the Sonos environnement should be. Does anyone have some hint on how could I investigate further in order to put the Sonos engineers on the way to solve this issue ?  

We have had our Sonos and Spotify Premium for four years, everything was working well. For the last two weeks whenever we try to play music from Spotify through our Sonos we keep getting an error message ‘cannot connect to Sonos. We have uninstalled then reinstalled the apps, updated everything, reset the wifi. But still not connecting. Sonos will only play our radio stations. Any tips or other things to try would be a big help. Thanks

I have a stereo pair of Sonos 1s in my kitchen. Tonight, they weren’t showing on the Sonos App and they failed to connect via Airplay. Alexa was working, so must have been internet connected. I’ve twice reset them and reconnect them ( Amber/White flashing, Green… discovered…. setup… rebooted ) and they’re not appearing. On Airplay, they are ‘unknown room’ but cannot connect What else can I try ? thanks

Hi, I have my Sonos connected to my SkyQ box via Optical and I keep getting sound drop-off only for a millisecond or so while watching TV.. Can anyone help please?Present output settings on SkyQ are:Digital audio output optical - Dolby Digital 

I see Sonos community keep closing this topic and brushing it off like it’s normal.Sonos idle without streaming any content is using between 89kbs and 500kbs throughout the day and night.Why is it using this constant data. Add this up and at average usage and that’s 1GB per hour 24GB every 24 hours 720GB a month… Idel!There’s either some redundant bandwidth stealing, CPU usage or bitcoin mining going on with these devices we should be aware of.Thankfully I’ve got a network I can track and set usage routines with, so I’ve cut off this massive data drain from my network when not it use.The more I learn about Sonos and the more I get to use their controlling, overbearing software, the less I like them. With smarter phones, networks and speakers which just do great music, without controlling networks and forcing you to use buggy apps and hardware, hopefully Sonos will be the “midi disc” of their time with a cult following of nerds who’ll always love them, but not because they made music an

Hello i have a sonos play:1 and i think a sonos bridge and have just moved. Nothings working and nothings finding anything? Anyone know what to do? -thanks 

So I got a sonus 1 as a gift. Set it up about a year ago and it worked great. Then recently it stopped playing from my iphone app. So I updated the app and still it would not connect. Okay, lets check the set up. So I go through all of the steps to reconnect without success. So I think okay lets go back and reset it. Surely this will work. I go through the process and as I go through the steps it has a problem finding my network. Now I just don’t understand this. I have had no problems with any other technology in my house. My sonus was working a month ago. Nothing has changed. Why all of a sudden is my network not found? To me this is really frustrating. No I did not reboot my router. I did reset the unit and  it did find my network. It did attempt to connect but ended up with some problem. What could be the problem? So now I can use it as a wired speaker? That sort of defeats the purpose. Do I give it away? Why will it work any differently elsewhere? Not sure where I go from here but

My problem is sound is cutting in and out from my Line-in to Sonos Port setup. The sound cuts in and out, from left and right stereo and also sounds like a tearing noise or pops. Any ideas on a fix?  Here is what I have already tried: changing out cables, changing out preamps, changing compression setting in app, and changing audio delayed settings. I ran a diagnostic and sent it in to Sonos my number is 1024742482. Thanks for the help, hope we can figure this out!

Hi, I’ve just moved my music library onto an SD card and it’s working perfectly for my Music app on the MacBook. However, Sonos will not recognise it as a music folder so now I can’t see my music library on Sonos. SD card is all formatted correctly and working fine otherwise. Please does anyone have any ideas / fixes I could try? Thank you.

I was so excited to upgrade to an WiFi 6 System with Tri Band.  I had a dual band AIMesh from Asus had no issues at all everything worked out of the box.  Especially after spending the money for a 5.1 Sonos System.  That was a hard one to justify spending that much money but after listening to the system I was good and have been for several years.  Now it is time to upgrade the Home WiF to AX ok going with the Asus XT8 2 pack more money.  Got them out of the box and setup and now the work started.  Sonos doesn’t connect!!  I try a couple times to connect and run the setup.  All the way to the end and it is not added.  Well the app tells you the hardware is added but you may have to unplug/plug the power for it to appear in system.  WRONG ANSWER!! Looking and I see there are a few people in the same situation.  Who would have thought that a piece of network equipment will turn you system into a brick, in my case a $1500 Brick.  Hmmmm, kinda feel like a Fool and his money have parted now

En Airplay, la barre de son a du retard sur le player VLC ou QT et impossible dans ce sens de jouer sur la synchronisation. Or, il n’y a qu’une prise HDMI ARC qui semble dédier aux téléviseurs. Existe t il un moyen de rendre compatible cette prise avec un DAC notamment ?merci

The App (Version is actual) los the sonos devices. After Restart of all System it works for few hours. After that time the App can't connect to the sonos devices. It's going on my nerves, what can I do to fix this issue? 

I have a fast blinking light on Connect Gen 2. I’ve tried reseting but it just keeps blinking white. The ethernet ports are also blinking. It doesn’t appear on my network.

SonoS arc not playing Dolby Atmos from Phillips Tv built in apps and Fire StickI have the following set upTV Phillips 65OLED754/12SONOS ARC with SonoS Play1’s as rearsSky Q latest 2TB box with HDR support connected to a HD Fury Arcada with the eARC out going to SonoS ARC and the HDMI out going to the HDMI 1 (ARC) on the TV.Amazon 4K Fire Stick connected to HDMI 4 on the TV.I’m using the HD Fury Arcada because of the lip sync issues when using Sky Q.Issue: When watching Netflix using the built in App on the TV, programs show up as Dolby Atmos on the screen if they are in Atmos but when played they do not play in Atmos or DD 5.1.  The sound appears to only come out of the SonoS ARC with no sound from the rears.  This is the same for playing from the FireStick on programs from prime and Apple App on the FireStick which are available in Atmos (I appreciate that Netflix on the Fire stick does not provide Atmos). The SonoS S2 app shows audio in as ‘Silence’ or occasionally nothing appears ag

Bonjour, J'ai changé d'opérateur fibre, je suis passé de Orange à Bouygues.A chaque fois que je veux écouter la musique à partir de Sonos, je suis obligé de tout refaire comme si c'était la première fois (brancher un câble ethernet derrière mon produit, ressaisir le mot de passe etc...)Très pénible !Quelqu'un aurait-il une idée pour m'aider car je sèche. Merci d'avance. Olgo

I’ve had a Move for about 3 months. Recently the battery died and I put it back on the charging base. When I went to use it in a few days, it wasn’t found on my system. I checked the physical unit and the light on the top just blinks white. The battery light is also showing red.I’ve tried rebooting it and resetting it. However both of those solutions require holding the power button until it turns the white light off/powers off. My unit WILL NOT do that. I’ve held the power button down for as long as 2+ minutes, with no effect.I’m at a loss what to do next. Other than contact Sonos support, which I’ll do at some point, does anyone have any suggestions? 

Hi.  I have been a sonos user for many years.I am now unable to log in to the web site.  I consistently get messages right after providing my password that ‘sonos.com can’t handle my request’.Due to the above, I am using another sonos.com account.  This account works great from all my machines.  The other account is inaccessible from all of my other devices and machines (except the sonos app -- that works fine).  Due to this disparity, I believe that the problem is on the server end, and it is not related to my devices in any way.I have a lot of sonos devices.  Probably well over 30.  Is it possible that sonos is choking on this somehow?  I just moved about a dozen of them to this new account, hoping to ‘fix’ the login problem, but it didn’t work.If any sonos employees want to look into this, the email address that I am having the problem with is the same as the one I am posting from, except for the bit appended after the “.”.Please advise?

Ok, so I wanted to set up my existing Play 1s to work with a CD player and a record player so I got a ZP80, an RCA switch, and a phono pre-amp. Good enough. However, the sound stopped coming from the CD player periodically (no rhyme or reason) and now I am not getting any sound from the CD player, whatsoever. The CD player is working according to the display (I can see the track progressing) but no sound. And I have no trouble at all with streaming or record playback, so that is odd. Seriously considering going back to old-fashioned speaker if I can’t get this to work. Can somebody throw me a bone? Thanks!

Hello,I purchased a Move this week.I have set up Last.fm scrobbling as per this page:https://support.sonos.com/s/article/803?language=en_USMy Spotify account was already connected to my last.fm account. Now when I play songs through the Sonos app, the tracks are scrobbled twice (duplicate scrobbles). They only appear as one scrobble until I use Spotify on another device (for example my phone speaker or Xbox) at which point the duplicates appear.If I start the Spotify app and "cast" to the Sonos speaker, the scrobbles only appear once I stop casting and play a song in Spotify away from Sonos systems (for example my phone speaker or Xbox). These are not duplicates.I have seen others posting about this issue however I was wondering if anybody had a way around this behaviour since neither options above are ideal. Many thanks for any help!

My sound bar has stopped working overnight ! No power, I took power cable out and put it back in and it sparked inside the bar!  

Hey there.  i have the latest Sonos App (12.2.4) but everytime I want to add my new Symfonisk to the system the app recognises the new device but tells me that I need to update my app. When I click the link it brings me to the App Store to just open the app because I already have the latest version. Somebody with similar problems ?  

Almost daily I have to reboot my router so it recognises Sonos particularly on my phone. It sometimes happens on my PC but not as regularly.It often stalls but corrects itself when I close and restart the internet connection.Recently had a new router and improved internet connection.Carried out the usual ethernet checks.Had this problem on and off for a couple of years. Deleted and reinstalled the app numerous times.Anyone any idea why this may be? 

Hi all - I have recently added Sonos Connect to my sonos setup so I could play my old vinyl collection (it’s about 2 months old purchased direct from Sonos) . It worked well at first but then started skipping a bit, now it has got consistently worse and now barely works at all.The white light on the Connect regularly starts flashing at random cutting off any audio feed. I think this means it is resetting. I have tried the following to no result:Factory reset of Sono Connect Hardwired to modem/router Switched on audio compressionAny suggestions welcome as I’m really confused.

For the last couple of days my saved spotify radio stations don't play! I get the message "unable to track radio station".... what's the problem??? Very annoying!