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JohnBuch
Contributor I
February 5, 2021

Fast blinking light on Connect Gen 2 - will not reset

  • February 5, 2021
  • 5 replies
  • 1156 views

I have a fast blinking light on Connect Gen 2. I’ve tried reseting but it just keeps blinking white. The ethernet ports are also blinking. It doesn’t appear on my network.

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5 replies

Mark P
Mark P
Retired Sonos Staff
February 5, 2021

Hi @JohnBuch.

Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

If the product never stops flashing white, it is failing to boot.

How many devices do you have?

Let us know if it works. If you need help with any other information, please be sure to let us know.

 

 

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JohnBuchAuthor
Contributor I
February 7, 2021

Hi Mark P

I also have 2 Sonos Play 1’s on my system. The Sonos Connect is used to play my deck/tape/CD players through my Sonos.

I’ve tried rebooting. It will not reset at all. From what I’ve read on this community I believe my Connect has a hardware problem and needs repair - what can I do. 

Mark P
Mark P
Retired Sonos Staff
February 8, 2021

Hi @JohnBuch.

Thank you for reaching back to Sonos Community.

How about doing the factory data reset?

Let us know if it works. If you need help with any other information, please be sure to let us know.

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JohnBuchAuthor
Contributor I
February 8, 2021

As I said in my first message, I’ve tried a reset but nothing changes - just a fast flashing white light. 

Corry P
Corry P
Sonos Staff
February 8, 2021

Hi @JohnBuch 

In that case, I recommend you get in touch with our support team to check the factory reset process was done correctly and look into replacement options; a constant flashing white light indicates a boot failure.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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