Components & Architectural

I have a Sonos Beam connected by HDMI to a Sony TV (XBR65X900F). I have had this set up for about a year and have had no issues. Then a couple weeks ago for some reason when I would try to reduce the sound with the TV remote it would only increase the volume. I corrected that but last week all the sudden certain shows stopped having sound. This happens on Disney+ plus amazon prime. I read one question that said if you adjust the DD+ to DD, but that did not seem to work. Thanks

we have an iphone, and android work with no problem.  sonos s1,  another iphone got kicked off and cannot sign on, says “cannot find network” 

I was having problems “Saying Queue to Playlist, because I had too many playlists.   So naturally I tried to DELETE the older ones.  And there was the problem:  I would delete them (Delete Playlist > Delete) and nothing would happen. The solution:  Make sure nothing is playing on SONOS while you’re doing this.  Apparently using SONOS while trying to delete prevents it from deleting. And when you DELETE a playlist, it takes a few seconds for it to disappear. My system, Mac OS Catalina

Ive recently bought a sonos boost as i would like to add more products but not until i get it working. The app sees the boost instantly but then will not connect this is a pain ive spoken to sonos i haveeven spoken to my hub provider none of them can help me, anyone have any ideas or a solution. 

We were wakened at 3:00am with the playbar playing frankie valli oh what a night. It's a track that hasn't been played in a long while in our house. Diagnostic 598446109 Device was definitely not playing when we went to bed and nothing in the Alexa logs to suggest it was 

Here’s the dilemma: I play music from my Mac; from YouTube, or the music app with my own music files loaded, or streaming from various sites, all using Airplay 2. I have 2 SL 1’s paired in ‘Living Room’. Also have a 5 in the kitchen I only use on occasion so I leave it out of the loop. I’ve no other Sonos equipment. Everything sounds very nice…..until I resume the music after I pause it to do whatever from around 2 min or longer. It then takes at least 15 sec or never for the 1’s to start playing again. The volume icon in the menu bar stays set to ‘living room’ unless I switch it to internal speakers. If I then switch it back to ‘living room’, no sound. I have to keep switching it back and forth, and then the 1’s finally decide to resume playing. Any ideas about why this long silence when using airplay from my Mac and how to prevent the problem? I’ve tried the line in option, same problem. Thanks.   

I use Sonos Amp for my out door patio and Spotify for my music. This is the 5th time that they have randomly turned on and at high volumes. Most of the time it seems to happen late at night. One time it was so loud that the cops came to my door! The song and play list that came on last night was a play list that a friend shared with me through Spotify.It happened last night and I did run a diagnostic report. Any help is greatly appreciated.

I have 13 Sonos devices.  Three hard hardwired to a router/switch--a Port, a Boost and a One. I have assigned fixed IP addresses to every device and rebooted them. When everything is working, I can see all the devices are on Sonosnet (WM 0) except the Move.  When I go to a browser and open up the network matrix the signal looks pretty good for all the units. Periodically the entire system, except the Move, will disappear.  It just happened today and I submitted a diagnostic report--159866136It seems as though the only thing that works to bring it all back online is to remove the Ethernet connections and power cycle those three units. I just tried that and now everything is back on line--but on wifi not Sonosnet (WM: 1).  Of course, removing the ethernet connections may have nothing to do with them coming back online--that might just happen randomly.  I submitted a second diagnostic report after everything came back online. 1152772757 

 I am having issues with the up/down volume on my Apple tv remote while connected through my Sonos sound bar.  For some reason when the sound bar is connected the volume on the Apple remote will not control the volume ALTHOUGH when I disconnect the sound bar (from the tv) the apple tv remote works and sound bar is disconnected.  Any ideas why remote will not work with the sound bar?  

Hi, I’ve just added a seconr (second hand) Play 5 to my system. I’m having problems connecting so tried ethernet to router option. I get no green connection lights showing on the ethernet port. Does this mean there’s a hardware issue? ThanksIain

I have been having problems the last 6-8 months with staying connected when first starting up Sonos.I pitched a detailed question another forum which i’ll paste below. I have since learned how to run the reports that produce the Network Matrix diagram. I’ll also paste that below. I’m hoping some of you might explain why 2 of my speakers are white.The orange and RED I assume are bad. My description pasted below does not note that the ISP router was placed right next to the house electrical panel.  i also tested my wifi near all my speakers and am getting 50-70 mbps download speeds  I have 5 Sonos speakers and a Sonos Connect (see details below). I love it.I primarily stream Spotify music thru the system via WIFI only. I do not use the Sonos wired (sonosnet).I use an iPad and iPhone 8 to access S2 and Spotify.My issue is with Sonos cutting out when I switch from as example my daily playlist one tor 2. It may continue to play song 1 and then slowly merge to song 2 with fits along the way.

Hi all can't find anything online about what I'm trying to achieve so I thought I'd reach out here.I have a Arc, sub gen 3 and two play ones acting as surrounds in my living room which is all great but in the summer I'd like to take my sub and two play ones out in the garden to play music and not involve the arc.I'm trying to replicate this set up in my living room but the arc keeps butting in,if I unplug power to the arc everything else is greyed out on the app which is what I'd  imagine would happen if I physically moved out to the garden being on the same WiFi and all.Any can or can nots would be much appreciated .Even if I could set up a different Sonos account on a tablet/phone but using the same WiFi would be something.Thanks in advance 

Playbar sound is cutting in and out while watching cable tv, streaming and internet TV. I disconnected cable HDMI but sounds still cuts in and out. When sound is out, white light on side of playbar blinks and when sound is out. Diagnostic 1909477452.  Thanks 

Hi All,Since S2 App update on Friday I lost a Sonos Play 1 Gen1 speaker from my system, I have 2 . Managed to get them all recognised on the App but they will no longer Stereo Pair , I just get this on the app. Any help would be appreciated .  

Does someone's sonos move on one side get a little hotter than the other? It happens to me on the right side if I look at it from the front. I do not know if it's normal...

I have a Sonos Port that is connected to my Yamaha RX-A770. I have tried it wired and wireless but this issue remains. When one song ends and another begins (streaming from Spotify) the music stops for about 10 - 15 seconds on the Port. The rest of the speakers in the house continue playing. I’ve tried making everything wireless and tried using wired for the Port and speakers that are near an ethernet outlet. I ran a diagnostics this morning during the problem (38917787). Can someone review and provide suggestions?Thanks 

I received a Sonos 1 (gen 2) for Christmas and haven’t been able to get it to play my Amazon playlist since I got it.  If I ask it to play it via Alexa it will do so, but I keep getting “Requested operation failed.  Please try again” when I try and access it from the Sonos app on my Android phone.  It’ll play the playlists that Amazon has created using my music (My Music Review 2020 for instance).  It’ll also play albums and singers from my collection but it won’t play my playlist.I’ve removed and re-added Amazon Music from the app; I have uninstalled and reinstalled the app; I have moved the portable phone which was too close to the Sonos.  Nothing has worked.  All I want to be able to do is manage my playlists from the app and it is getting very frustrating that two things that are supposed to work seamlessly aren’t.

My Move works great if it's already playing something when I take it off its dock. But once I stop the play, it won't be visible on the app again until it's back on the dock. Any ideas?

I live in an apartment building with a lot of 2.4Ghz interference.  Signal scans would often show upwards of 25 battling 2.4Ghz signals, and that’s the environment in which I was trying to get Sonos to behave.  I tried wireless first, which was a disaster.  Then I got a Boost, which helped somewhat, but not enough.  So I hardwired one of the speakers, then added the Boost, then hardwired a second speaker plus the Boost, and everything would work for 30 minutes or so until my neighbors came home, or until I decided to use the microwave (!).Over the past year or so I took advantage of the upgrade discount to get rid of my abominable Play:1s.  Then yesterday I finally decided to replace those terrible Gen1 Ones with One SLs, hoping that being 100% 5Ghz compatible would be my ticket.  After setting them up, rebooting my router, and confirming that all of my Sonos speakers were hooked up to 5G...hallelujah!  Rock-solid connection, amazing sound, AirPlay FINALLY works dependably.The moral of

Jeg har en playbar og en Sonos SUB koblet sammen, men nu hvor jeg skal sætte musik på over Spotify eller igennem tv’et er det kun sub der spiller, eller det lyder sådan. Er der andre som har oplevet det? Og det er fra den ene dag til den anden.

Hi,I’m writing this for my father who have problems with his Sonos system. The problem have been present for a while, and we've tried several things. We have also contacted Sonos support and tried what they suggested - but the problem is still there.The system right nowBedroomA stereo pair of Play:1. Wirelessly connected.Living RoomSonos Beam (connected with ethernet to the router)Sonos Sub (wirelessly connected)Surround speakers - two Play:1 (also wireless).The issueThe problem is usually that speakers disappear from the app. As of right now, the speakers that disappear are the stereo pair in the bedroom. A restart of the speakers in the bedroom (unplugging them) makes them appear in the app again. The bedroom speakers did never disappear when he used a wireless setup.Other versions of the problemWireless setupWhen the system was using a Wireless setup (with the routers WiFi) the surround speakers usually was the ones that disappeared from the app. The bedroom speakers, the Beam or th

On certian apps like YouTube and the wwe network the rear speakers (play ones) stopped working..but all other apps work great like Amazon,Netflix and regular cable..any ideas?

Hello,My Sonos play 1 won’t reset after moving house and changing router. I’ve attempted the reset many times but the light just stays solid white so I can’t connect. Please help. thanks

Diagnostic no 1820201175 my pair of speakers used to worka week earlier started short silence, resume, silence, resume, just like laggingand specifically when use the Netflix app on Apple TV 4K, sound suddenly goes out of sync, I can hear the actor spoke twice of a sentence. I need to reconnect the speakers to make it work again, but a while later it will go crazy again appreciate it to give my some hints to fix it

entirely wired Sonos system except I added a new One SL in order to use airplay 2 from an Ethernet connected iMac. the airplay speaker drops frequently, despite being near hotspot. channel 1/6/11 all same. diagnostics 632444701