Components & Architectural

I don’t know if this is relevant, but I recently upgraded from an iPhone 8 and to an iPhone 12 and have yet to use my Sonos via my new phone because of the problem outlined below. I never had this problem with my old phone.I have Spotify Premium. Both iOS and MacOS Spotify apps recognize my Sonos Play:1 but will not play through the Play:1 speakers. When I try to connect to the device from the Spotify apps, I get an endless “connection” animation but nothing happens. In MacOS, if I hover over the connection animation I see the message “Spotify is not active on this device”, meaning the Sonos speaker. In the Sonos 2 app (originally encountered this issue in the Sonos 1 app before thinking an upgrade to Sonos 2 would resolve the issue) I can see all of my Spotify songs, etc. I can log in to Spotify just fine. However, when I tap a song to play I get the following error message: “Unable to play [song name]  - the connection to Spotify was lost.” It then skips to the next song and the same

Hi , I am using Apple Music through my Sonos no problems but I made a new playlist on Apple Music 2 days ago and it won’t sync to Sonos I have edited other playlists and changed the names etc and it changes on Sonos straight away but the new playlist still won’t appear still also I have 2 copy’s of my workout playlist and 2 copy’s of the purchased play list can anyone help with this ? 

I cannot believe that by using a shared mobile data plan that I cannot connect and stream to my Sonos system. Apparently, read in the very fine print, by choosing to not go with a “routed” plan this configures my sonos speakers defunct!!I am outraged that such an expensive system is so badly technically managed. Especially with the world as it is today people having to work from home etc, not everyone can have a routed system. It is outrageousI, as I said, am horrified. Very very bad system pick-up. OutrageousI will never ever buy a sonos product again & I will shouting from the rooftops about this horrible inconsistency !!

Anyone experiencing issues with Sonos Boost and Powerline adapters where plunged into the same router? I’ve setup Boost through which I have c.5 Sonos devices with the Boost connected via ethernet to my router. All plays fine, everything happy.However if I then activate my TPLink AV600 Powerline main connector (connected via ethernet to router and plugged directly into power socket), the router loses all connectivity. Sonos goes offline. Switching off the TPLink AV600 main connector and the router recovers and Sonos recovers. And vice versa. Switching off Sonos and enabling TPLink AV600 Powerline main adapter and the rest of the network is fine, all TPLinks operate normally. Then powering up the Boost (whilst its connected via ethernet to the router), takes everything offline again.V.frustrating.Anyone have any ideas?I was assuming an IP address clash but doesn't seem to be it.

Hi All,Recently I’ve had problems playing any track over 30mins in length on Sonos via the music services provided by Amazon & Calm. I get the following error very consistently,“unable to play - connection to Amazon/Calm music lost”I never had this error previously. Everything was working fine.Any tips for how I might be able to diagnose the issue/fix it?

Hello, I have 4 x Sonos Play 1s in different rooms. When playing music from my music library on the laptop, the music typically cuts out after 3-4 tracks. there is no error message - it just stops playing. I've tried changing the wifi frequency (as per some community advice) but this only worked briefly - it’s gone back to being incredibly unreliable.  Intriguingly, if I play Sonos radio from the laptop it’s fine and will just keep playing until I turn it off - the cutting out is only when playing tracks from my Sonos music library. I'm now wondering it is something to do with my laptop going to sleep because…. My other big problem is this: I have the Sonos app on my phone. If the laptop is on in the house somewhere, then I can control the Sonos and play music from my phone. If the laptop is off or asleep, the phone app will only play radio on the Sonos - if I try to select some of my music, it shows it on the phone screen but then I get the spiral of ‘trying to connect’ and it ultimat

Hi,I have a Sonos Play 5 (Gen2), see below the information from controller (most recent S2 version) Associated Product: *local IP address*---------------------------------Play:5: SalonSerial Number: XX-XX-XX-XX-XXSonos OS: S2Version: 12.2.2 (build 61183220)Hardware Version: 1.13.1.9-2.2Series ID: C201IP Address: *local IP address*WM: 0 So, the speaker is connected through cable to the router (it’s internet box acting as router, from french operator Free). When in use, no problem: able to stream music from local library or from on-line music services, app is able to connect to the Sonos.Then, when not in use, after a while, the Sonos seems to get disconnected and disappears. It is not any more reachable from the controller, nor streaming services nor apps.The solution is to force renewal of IP address by unplugging and plugging the ethernet cable or switching off / on the Sonos speaker. So, not very convenient…I tried various configuration of the router (e.g. allocating fixed local IP a

When I stream a movie from Netflix onto my MacBook Pro in the Safari browser, then pause the movie, then unpause it, the sound is no longer playing on my Sonos Amp connected via AirPlay. I found numerous other people with the same problem on the Internet but no solution. This is obviously not acceptable.

I would like a setting that would allow the Move to only use WiFi when it's on the charging dock, so if it was previously on Bluetooth it would switch automatically when docked

why I cannot have worked more than 2 Play1 at the same time?

I have 8 various sonos products located throughout the house. Recently they have just started dropping in and out from random locations. Problem is worse when switching tracks. Iv tried mixing up the WiFi chanel and no difference. Begining to become a pain. I ran a diagnostic 1015401939Thanks. 

Confirmed that stereo separation is correct (i.e., right channel music is going through right channel, left through left).Right channel drops in and out; left is fine.Have separated and remarried speakers.Unplugged and replugged R speaker.Separated and remarried them again.Listening to music in Music Library. Diagnostic ticket 1434310833

Hello everyone,It's quite a while (2 years maybe) I have this issue with the Connect.It suddenly stops playing music for few seconds while the other two Play-1 keep playing music normally. I use the system mostly with Spotify and Tune-in. I'm not sure if it happened also with Amazon Music. I've sent the diagnostic within few minutes from the last episode, this morning: 1154082524. The setting is as follows:Connect cabled to the router via ethernet (Living Room)Play-1s in wifi to Connect (3-5 meters from each other) The same issue happened when the Connect was connected via wifi to the router, with 3 different routers, in 3 different cities/apartments, with 3 different internet providers during the last years.The internet connection I have in the last year is a super-fast Fiber (up to 1Gb/s).

Hello,I see that this has been posted before but I can’t seem to find a response that works for me. I have a U-Turn Orbit turntable going to a Pro-Ject preamp feeding a Sonos Port. I cannot for the life of me get the Autoplay to work consistently. No problem choosing the source in S2 but dropping the needle doesn’t trigger autoplay. I have tried adjusting the line-in gain from Level 1 all the way through to Level 10 and it still won’t trigger 9/10 times. Curious if there is a solution as I had the exact same problem with my Sonos Connect. I have tried with different preamps and even a different turntable with the same results. 

My speakers randomly start cracklings while playing. 1782919603

I’m trialling Tidal Hi-Fi. It works on all of my systems except my Play;1 speakers. I use Sonos S2 OS, and my three receivers are connected with Port and Connect: Gen 2 boxes: they play Tidal Hi-Fi fine. A Sonos One speaker does too. But my Play:1 speakers in two different locations in the house won’t play Tidal. They’re S2-compatible and play Apple Music, but not Tidal. My iPad, iMac and Sonos OS’s are all up-to-date.Before I replace the Play:1 speakers with Sonos One SL speakers and spend yet more $$ on Sonos, any suggestions?Thanks,Don Carter

I have an older system and am unable to update my move, add or remove equipment or update the system. I have reset everything in the proper order from the modem to the connects and still get the 1011 error.  I have updated the iOS on my devices and have tried reinstalling the s1 software.  I’m getting very frustrated. Please help

Sonos Sync Issues HiI have 5 Sonos speakers and a Sonos Connect (see details below). I love it.I primarily stream Spotify music thru the system via WIFI only. I do not use the Sonos wired (sonosnet).I use an iPad and iPhone 8 to access S2 and Spotify.My issue is with Sonos cutting out when I switch from as example my daily playlist one tor 2. It may continue to play song 1 and then slowly merge to song 2 with fits along the way. This also happens if I happen to start the music up on the iPhone and then try to change volume or track on the other device.I also sometimes have problems getting connected to Sonos after starting Spotify. And one day the volume suddenly went to full volume and scared the heck of everyone in the room.The problem worsens when one of the 2 women in the home try to connect to Sonos. It’s gotten so erratic when connecting that neither my partner or daughter use it anymore. It will likely not be a surprise to some of you when I say that suddenly I’m being told this

my sonos move keeps disappearing from my sonos s2 app on iphone but is still viewable on my macs sonos s2 app? what is going on?

Hi, About a year ago, i bought 4 Symfonisk speakers to my old apartment. I had issues reaching my bedroom, so I was recommended by Sonos to buy a mesh network, so I bought the Deco M5 3 pack, and where one is used as the main router. It still didn’t really worked properly but I was too tired to troubleshoot more at that time.  I now live in a new apartment, thought it would work better here, but no. Since I’ve spent +30 hours on troubleshooting and trying to fix it (including wiring a speaker to my router), I bought the Sonos Boost hoping to eliminate all problems.  However, it’s still basically the same, where I can’t play music via Spotify properly for more than 5-10 minutes on all the speakers. I have issues when using airplay, the sonos app, as well as spotify connect. The problem is most apparent when using all four speakers at the same time. The sound is hacking, speakers drop out, and the sonos app works slowly.  Although some other programs works slightly better, it is still no

I had a CR100. It has been removed from the system years ago. When I now try to see if my Sonos system is compatible with S2 the CR100 still seems to be in my config - see picture below. It seems strange to me that the system still keeps track of CR100 when it isn’t supported anymore. I don’t know how to remove it from the config. Any suggestions? I’ve also sent diagnostics from the app: 1589951536 Regards,Thomas  

Hi, so I have two Play 1s, one Play 3 and a Connect – had them many years working fine in an apartment, no problems at all. Moved house to a bigger place, and the furthest-placed unit dropped in and out – that’s ok, I needed to get better wifi generally, so I got a mesh system. Sonos stopped working, so I do a bit of research and find out that Sonos doesn’t like mesh networks – ok, fair enough.Next step was to wire the Connect via ethernet to the router (it’s the nearest), then set up the system, it worked for a bit but then stopped working and the system on the app greyed out, says it can’t connect etc. I then read that you should remove the network password in the controller app to make sure the Sonos uses its own Sonosnet and does not try to connect to the the wifi network, ok fine, I did that too and set it up again. I check that the WM is 0 on the connected units like I am told, to make sure it’s all set up right. I think I’ve done it and it works for a bit but then it all stops a

Hi, I have just started getting a speaker drop out on a pair of Sonos ones. I already have the lag if playing everywhere which I can’t resolve but now it’s annoying that one keeps dropping out. Please can someone help?  

For such an expensive brand, problem solving should be high priority, why is this not the case with all the problems the Sonos app has? Especially just fix the damn connectivity issue, most of the time my Speakers are useless. Until Sonos makes this a priority, I will not recommend Sonos nor buy more products.

Unable to pair Sonos Move with my device on bluetooth for the first time.I confirmed both are on the same wifi, software is updated, switched off and on the router, disconnected the app and turned on again. The chime and blue light turns on and then pressing again the button turns to blue light flashes. I tried several mobile phones and none can find the Sonos Move so, unable to pair.On wifi mode works well, never had problems.Can anybody help?