Components & Architectural

I’m trying to add a second hand Connect:Amp to my S1 system to replace a ZP100 with failed power supply.  The remaining Zone Bridge and ZP100 is working fine.I use IoS app v.11.2.4. When selecting ‘add product’ , the app say the that it must be updated.  (I believe I’m running the latest version of the S1 app, 11.2.4.)  The app will not update, and I get error 1101.  if I opt not to update, I can not add a product.The ZP100 runs version 11.1 and so does the ZoneBridge I have rebooted all the sonos products. The network is running fine.  I am a network engineer and run my own enterprise FW.  There is no traffic from the Sonos system that is blocked in the firewall.

HelloI have a issues with sonos and spotify collaboration.Everything was okay for a year and it's broken since november last year. When I'm trying to play music from spotify the progress bar is runing, time is running but there is no sound and sometimes sonos is starting the last source of music for example tunein.I was trying to reinstall spotify app and reconnect the account to sonos app but after that i just can connect to my sonos speaker, before that procedure i couldn't even  connect to my devices. It's really annoing because i paid a lot of money for those devices and I can't connect my speaker throught the ethernet cable and even listen the spotify.Please I need your help, thank you.

Play:5 2QS02 Picture is from another community memberHello,I started this specific topic on the 2QS02 power mosfet driver because maybe someone figured this out already.The “no power” issue is related in my case by the lack of Vcc voltage on pin7 on this driver IC 2QS02, as in the respective Infineon datasheet.If I manually apply 12V on pin 7 then all is good, the power comes back in the secondary. At least it means there is nothing wrong with the IC.I know, I could power the driver IC externally, right? But then it will not be Sonos anymore…The supply voltage of this IC is related with that small 100uF 25V small capacitor located between the two big main 400V ones. I cannot see from where that 100uF capacitor is being charged, to be able to supply the power to 2QS02. There is anyone who figure-it out this part of the power circuit?Thanks

I keep loosing the speakers all the time, it seems to have started after the new app came out.I have hardwired a couple of times, but the problems keep returning, daily basis. This is not workable anymore! Please fix this! Kind regardsMartijn Balhuizen

I got a connect amp it was working and then when I came home tried to play music and no sound I've tried new speaker wire and even tried different speakers still no audio it shows that it has sound  in the amp  at least the bars are moving no flashing lights  ive also reset several times too diagnostic number  71709510

We have recently moved house and I am trying to install our Sonos system that worked fine at our last house. It comprises Bridge, Play 1, Play 5 (x2) , wireless dock and ZP90 zone player and controller pad.I have the S1 app on my iPhone and have switched off all items and (starting with the Bridge) connected them one at a time with the button held down before and while powering on.Issues are:the bridge appears to be connected (with ethernet cord - white light on solid) but nothing else connects to it. The Play 5 units work as a pair if one of them is connected by ethernet but not otherwise, when working they show correctly on the S1 App and can be controlled that way. The zone player doesn't connect or show on the app. I haven't tried the other items yet. The controller doesn't find any of the Sonos products  and only identifies the controller and the Bridge under ‘about my Sonos system’.   When I tried to reset password on my app this didn't seem to work and appears to be identifying

I’m having some volume issues... or maybe not? Is it wrong to expect the playback volume of my turntable to be the same as streaming audio when switching between them? When I go from streaming a song to then playing something on my turntable there’s a noticeable drop in volume. I’ve tested this by playing the same song / artist to ensure parity.   I see a few posts here about audio being too quiet and some not playing at all, this isn’t that issue - the audio is decent through the Line-In, it just isn’t consistent with streaming playback.  I have a Technics SL1210 turntable going into a Pro-Ject Phono Box E pre-amp, going into a Sonos Amp which broadcasts to a Sonos One and Play:One speaker.  My app settings are as follows: Line-In Source Level: 5 (has been 10, see below)Autoplay: OnAudio Delay: 2000msUse Autoplay Volume: offAudio Compression: Compressed   While the turntable is playing I have changed the Line-In Source Level between 2, 5, 8 and 10, you can hear an obvious volume diffe

I have a simple set up - a Sonos “Connect” cabled to a NAS drive with my music and cabled to a Devolo powerline adapter which connects to my router.  The adapter also provides WiFi to my music room.  I use an ipad as a controller (or an android phone as a last resort).Since I updated my Sonos controller software late December/early Jan 2021, my sonos playlists have disappeared.  They are visible on my android phone but not on my ipad.  I can go through a convoluted process that seems to recover them but it really is a pain and quite frankly, those that I demo the system to find it laughable.I have been in contact with Sonos Support trying to either get this fixed or registered as a problem but no joy.  To be fair they have been responsive but have concluded by saying that it could be the Devolo powerline Wi-Fi adapters I use to connect my music room to the internet.  Short of a 30m ethernet cable dangled out of an attic window, I have no other practical way to connect the system to the

For some reason I cannot connect all my sonos sl speakers with the arc and sub to create the home theater set up I desire.  The sonos sl speakers are like their own two entities they won’t even pair with each other.  I tried rebooting, unplugging, uninstalling the app, reinstalling the app, I have clicked on the play button when the chime sound comes on and still the sonos sl speakers will to sync and integrate with arc and sub.  I need help I don’t know what to do?  I am new the his sonos ecosystem but this is major deal brearker and if I am not able to do this I think I am going have to return this and return back to Bose.  This is just too complicated.  I need some help before to resolve this.  

Hi I can’t add my sub to the room with my Sonos 5. Everything is brand new 

BonjourJe possède 4 équipements SONOS :1 BEAM + 2 ONE pour le surround 1 ONE en standaloneDepuis quelques mois, il arrive régulièrement que l’un ou l’autre des équipement ne soit plus visible dans l’application S2 : le matin le réveil au lieu de sonner en musique lance le buzzer, lorsque le suis dans une pièce il arrive que l’autre ne soit plus visible.Résolution :dans le meilleurs des cas, il suffit de rebooter l’enceinte soit de rebooter l’ensemble des enceinte voire rebooter également le routeurLe point 3 est très dérangeant notamment en télétravail ou tout le reste doit resté connecté. On en arrive a ne plus écouter de musique !Dommage pour un tel systèmeCdlt

I’ve been having all manner of issues with Playlists created in iTunes and then imported into Sonos. Both Apple and Sonos seem to be updating their software without consideration of this integration feature. Every time the software asks to update form either company, I am worried it will break everything (again).Now, I can get Sonos to read the XML playlists inside an iTunes library sitting on my NAS. I can see the playlist under External Playlists, and the individual song filenames (with MP3 extensions). However, when it tries to play the songs from the playlist, access is denied. When I instead Search for the individual song, I get the Song fine with all metadata. This kinda defeats the point of a playlist. Very annoying. 

Hello everyone, I’ve been an WiFi (IT) Engineer professionally for 10+ years and wanted to share some thoughts and tips that I hope can help some of you out there struggling with the stability of Sonos and their App.Sorry this is a long post, you can skip down to the ***TIPS**** section if you would like.In our industry we roll our eyes every time a customer wants to widely support IOT devices, or Internet-of-Things device, such as a Sonos, AppleTV, Roku, Smart TV’s, Gaming Consoles, you name it, in a enterprise environment. These Sonos are no different of an animal and for the price you pay, the software is exceptionally poor at best.  I am guessing Sonos speakers are QA tested in severely isolated wireless environments and not enough in the real world, where there are countless interference sources, hundreds if not thousands consumer grade different wireless routers. Unfortunately for us customers, we all live in the real world and not perfectly isolated wireless environments.To give

I just received my new Sub (Gen3). I follow the complete procedure to connect it but at the last step the sub does not connect to the network. I receive the message to check if the network nama and password are correct.I retype the password, but the system still fails to connect.My ARC and 2 One satellites are working perfectly and i connected them in few seconds. Why is the Sub not working ?thanks for your help !

So this is very odd.  I just got a full Sonos Arc system with the sub and rear SL1's.  So I get everything connected in the app and then plug the arc into my TV's ARC port via HDMI and it's working fine.  I watched a little bit of John Wick 3 on Vudu to hear how it sounds with the rears and it's great.  Turned on my PS5, same thing, sounds fantastic, but I can't use my app now.  When I start my app it keeps telling me Unable to login to Sonos now. It was working a little bit after the initial install, but oddly separated my rear SL's into living room 2 instead of my main living room with the arc and sub.  I brought them over from that room to the main living room, then it said my rear left wasn't connected, even though it was and working, so I tried to disconnect and re-configure them.  Let's just say it didn't work and then I was just getting sound out of 1 SL and getting a blinking white light on the other.Fast forward a few hours.  Wife had to go to work, and I had to take kids to g

I have 2 play 1 and a first generation play 5 mall works well until release of new controller. Can’t update as the gen 1 play 5 doesn’t allowme to. System works fine but the play 5 keeps cutting in and out. Play 5 in one room, 2 play 1 in next room with a wireless hub in between the two rooms. all Speakers are within 5 metres of each other. No hassles with play 1 but continuous drop outs with the play 5 please help

I have three Sonos One’s and a Play 1 on my system and have recently added a Beam connected via HDMI ARC to my LG TV. Strangely I can’t get the microphone to work on the Beam, the light won’t come on even when the button is pressed, This isn’t the main problem though. All of the Sonos units keep losing connection to the wifi. My house is not huge, a 2 bed end terrace, and I have a 38mb/s Wi-fi although typically it’s speed testing at 30mb/s so may need a call to my broadband provider too. I have switched to my previous router and the problems still exist. Sometimes it just reconnects itself automatically but often it will be playing a radio station for example and then it drops the connection, Opening up the Sonos App shows that the system is not found.   Is this likely to be a Wi-fi issue or a problem with Sonos? Any ideas?

I am running the S2 App on an iphone. I have a Beam and two Play1s connected as a surround sound system and a Play One in my office. None are wired, so I am using a wireless setup. I find that several times a day my app loses connection to the system, then it pops back up again. During this loss, the speakers still playy music  (manually using volume up/down or pause play on the speaker also works) They also respond to Alexa OK when hte App loses them, So it looks like the speakers are connected OK to the router. It is an app connection issueto the sysyem. So I have removed and re-installed the S2 app. I have removed and setup the sonos system as new, I have turned off my router (left for 5 mins with no poweer) and ensured that I am using Channel 11 on the router. Still no joy. I culd wire my Beam to the router as they are close. IS that worth trying, or does anyone else have any other ideas?Oh, and I have spent some time with Sonos support but it didnt help. I’m entirely sure he under

I have five Sonos One/SL speakers, with two of them being in a stereo pair. I also have a Sonos Move. Since all of my devices are current generation products and I have an enterprise grade mesh WiFi network in my home (Unifi) I didn't think I would have any issues upgrading the system to S2. 90% of my listening is initiated with Alexa and is playing music from Spotify.   Unfortunately I have experienced continuous problems with all of my devices since doing this upgrade.   Devices drop off network L+R device will show a ? for one of the two speakers or only one of the two speakers will play. Alexa mysteriously stops working on devices. Can’t group devices for playback… one or more device won’t play at all even though the system sees it. Sometimes Sonos S2 app shows that a device is participating in group playback but also that the device is still available for another music session. I have rebooted devices multiple times, restarted the app, unpaired and repaired services (Alexa,

hello can someone help set up my sonos speakers as default speakers for my laptop and possibly tablet running windows 10 so I can use them when online when streaming youtube videos etc… I have the sonos app set up for sptify and youtube music already and that works fine 

where do I get my play 5 repaired? speaker mounting plate is cracked causing distortion of the sound??super tough getting through to the customer service at Sonos.. 

I have 2 play 1 speakers. They run from a sonos bridge which is wired into my Orange live box via ethernet cable. I also have another access point in another room which is hardwired back to the bridge. I use Sonos mainly for my own library stored on an Apple Mac Pro. The whole set up is absolutely hopeless. Works fine during daytime but in the evening constantly drops out for up to an hour, fades comes back. I live in an old stone house with a fairly low download speed of around 5 mgb per second but I would not think the download speeds should make any difference as I play from my own library. I would appreciate any ideas on how to solve this issue.

Beyond annoyed with Sonos products. Sound quality is fine, but lets be real, the app is fair and the tech is abysmal. Works one day, and the next minute fails to find and have to set up everything yet again.  Please, do yourself a favor, do not buy these products. 

My sonos 1 doesn’t connect since I moved home tried to reset and set up temp connection etc but still not working  any help appreciated as it’s pretty much useless just now  many thanks 

Hello I have a Sonos Play 5 version 1 here. I have already changed the PWM only the diode or transistor with the code F2 is defective. Does anyone have any idea what it is? I also do not find a correct example circuit on the internet to possibly find out for myself. Ciao Stephan