Apple music activity playlists

I’m having the same problem…  hope someone can help 😊

Same problem here too! Any help appreciated 

Hi folks,

Thank you for reaching us and welcome to the Sonos community. Let me help you with this.

First, let me ask some questions to isolate the issue so we can create a path towards resolution.

1. When did it start happening? Are you getting any error messages for me to check it?
2. Have you tried using another mobile controller? Did you encounter the same?
3. Have you tried updating your Sonos system? Updating your system usually resolved the issue.
4. Is removing and re-adding the Apple music service helped?

After checking the steps above and you're still having the same issue, please submit a diagnostic report to further check on this. Let us know the confirmation number.

Let us know how it goes. We'll wait for your reply.

This is another issue with Apple’s SMAPI implementation. Please ask Apple to fix it.

Sure - my answers are as follows:

1. Started at about the same time as the last Sonos update, which may have coincided with iOS 14 update;
2. Same issue - only have Sonos controller on iphone and ipad;
3. System fully updated, may have caused the issue;
4. Yes, I have removed and readded - no difference.

I’ve just submitted a diagnostic - 1609112769

Thanks!

Hi folks,

@controlav, thank you for your assistance.
@russ1911, thank you for your response with your answers to all my questions and for submitting the diagnostic. Let me check it for you.

Upon checking, I don't see any issue that might be causing a problem to access your recently played playlist. I really appreciate the time and effort you've spent doing all the troubleshooting steps, and it would be best for you to continue working with us over the phone to expedite the process. 

I recommend contacting our Sonos Customer Care support to remotely access your device and to perform some basic troubleshooting to further check on this. 

If you need help with any other information, please be sure to let us know.

We're here to answer any further questions you have.

Same problem here.  I’ve been using Apple Activity Playlists (Apple Music/New/Activity Playlists) for years with Sonos as background music for work.  Access disappeared a couple of weeks back, now coming up with “No Selections are Available”.  

Rest of Apple music through Sonos controller is fine, and native Apple Music app continues to show full list of playlists.

Note I’m still using S1 Controller, since I have some older Sonos kit

Hi @HP01974, thank you for reaching to the Sonos Community and for letting us know your concern.

To further assist you on this, it would be best for you to continue working with us over the phone to expedite the process.

I recommend contacting our Sonos Customer Care support to remotely access your device to check what's going on and to provide the best option for you.

We're here to answer any further questions you have.

Hi there,

I still have this problem and don’t really have the time at the moment to go through a lengthy call with customer service. As clearly others are having this issue, is there any progress on the Sonos side as to what could be the problem?

Thanks. 

Hi @russ1911, thank you for your response.

According to @controlav, this is an issue with Apple’s SMAPI implementation. You may try to contact Apple support to check it with them.

We have no information yet to share with you right now. I recommended contacting our Sonos Customer Care to isolate the issue. They have the tools to check what's going on in your system and remotely connect to your device to provide the best solution for you.

Please feel free to reach out in the future if you have any other questions.

You're always welcome here.