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Karin M
Contributor I
Oct 4, 2020 9:04 AM UTC

Apple music activity playlists

When I select an activity playlists no music is listed and it says “no selections are available”. I use this feature all the time so it’s a recent issue. I can access my recently played playlist but nothing new. Has anyone had a similar issue? 

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    Daniel C.
    Trending Lyricist I
    Oct 24, 2020 9:54 AM UTC

    Hi folks,

    Thank you for reaching us and welcome to the Sonos community. Let me help you with this.

    First, let me ask some questions to isolate the issue so we can create a path towards resolution.

    1. When did it start happening? Are you getting any error messages for me to check it?
    2. Have you tried using another mobile controller? Did you encounter the same?
    3. Have you tried updating your Sonos system? Updating your system usually resolved the issue.
    4. Is removing and re-adding the Apple music service helped?

    After checking the steps above and you're still having the same issue, please submit a diagnostic report to further check on this. Let us know the confirmation number.

    Let us know how it goes. We'll wait for your reply.

    Dear Rowena,

    Please can you assist me with this very same issue?  I am using the S2 app and all the activity playlists have disappeared, this is very frustrating as I always use these on my system.

    Diagnostic: 147928548

    I have done all of your suggestions above and still nothing, just the disappointing message “No selections are available”.

    Please please help.

    Thanks in advance.
    Daniel

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    Daniel C.
    Trending Lyricist I
    Oct 24, 2020 9:55 AM UTC

    When I select an activity playlists no music is listed and it says “no selections are available”. I use this feature all the time so it’s a recent issue. I can access my recently played playlist but nothing new. Has anyone had a similar issue? 

    Did you get your issue sorted?  I am having the same problem.


    Kind Regards

    Daniel 

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    controlav
    controlav
    Lead Maestro
    Oct 24, 2020 1:20 PM UTC

    Every one reporting this problem is in the UK, which seems a possible interesting data point. What kind of accounts do you each have? Student / Individual / Family? I’m looking for something else that ties the problem users together.

    (My wife’s account which works fine is US / Individual for reference).

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    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Daniel C.
    Trending Lyricist I
    Oct 24, 2020 4:11 PM UTC

    Every one reporting this problem is in the UK, which seems a possible interesting data point. What kind of accounts do you each have? Student / Individual / Family? I’m looking for something else that ties the problem users together.

    (My wife’s account which works fine is US / Individual for reference).

    I have an individual Apple Music account, based in the UK. 

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      cathalodonnell
      Lyricist I
      Oct 25, 2020 11:09 PM UTC

      I have family member account in Ireland- same issue same timeframe as previous posts above and I tried all the tips and suggestions - but still not working unfortunately. Hopefully it will be sorted shortly by Sonia/Apple Thanks Cathal

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      Rowena B.
      Rowena B.
      Retired Sonos Staff
      Oct 26, 2020 5:51 PM UTC

      Hi folks, thank you for reaching us to the Sonos community, and appreciate you for bringing this concern to us. Let me help you with this.

      We apologize for the inconvenience and appreciate the patience and understanding. This issue has been reported to Apple but we don't have any further information to share. It may look like that this is a Sonos issue but the cause is Apple's end (in that Apple pushes what is displayed on Sonos). We recommend contacting Apple support to further assist you with this.

      Try to search for a particular album within Apple Music > My Music on Sonos app. You should be able to see the album in your library and play it.

      Please feel free to reach out in the future if you have any other questions.

      You're always welcome here.

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      Alins
      Lyricist I
      Oct 29, 2020 5:10 PM UTC

      Same problem here and it’s recent - last few weeks. All Apple Music working fine through Sonos, but just get ‘no selections available’ in the Activity Playlists section. Really annoying and I’ve spent over an hour on the phone to a Sonos Customer Service who couldn’t sort it out. Any further update on this one?

       

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      Rowena B.
      Rowena B.
      Retired Sonos Staff
      Oct 30, 2020 6:50 PM UTC

      Hi @Alins, thank you for reaching out to the Sonos Community and for letting us know about your concern.

      We are aware of this concern and we already coordinated this with Apple but we have no information to share at the moment. To further assist you with this, we recommend reaching out to Apple support.

      If you need help with any other information, please feel free to reach out. The Sonos community is always here to help.

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      Tishlea14
      Lyricist I
      Nov 1, 2020 4:27 PM UTC

      Hello, same problem here and it is annoying as it’s a function that I use often. What’s strange is that a couple of Activity Playlists are shown on my recently played home page on Sonos and can be selected and played in full. 
       

       

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      Rowena B.
      Rowena B.
      Retired Sonos Staff
      Nov 1, 2020 10:05 PM UTC

      Hi @Tishlea14, thank you for reaching out to the Sonos community. We appreciate you for letting us know about your concern and sharing this with us. I'm glad that some of your activity playlists are showing and able to play it.  We have no updates to share with you about this. I'd recommend reaching out to Apple support for assistance.
      Please feel free to reach out in the future if you have any other questions. You're always welcome here.

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