Components & Architectural

The Sonos app has been getting worse and worse in terms of connecting to my systems.  A lot of the time only some of them appear, if I reboot my phone and the sometimes the systems they reappear.  Now it cant connect and keeps telling me my network has changed or that I need to reboot my router and reconnect my systems.They are connected to the network fine and can stream music, just I cannot talk to them using the app.  Anyone had a solution from Sonos to fix this, the app used to work so well now the whole system is bordering on useless.

himy sonos MOVE disappeared from my system so i followed all solutions on website to add missing product.  it was recognized and all was well until the next day and the same issue arose.  when i followed solutions again, it now says it is not registered and when i try to finish adding move to system the error message says contact customer care.added to this, the microphone is now not working so i cannot ask ALexa to play etc..when i press the MIC nothing happens.any ideas?thanks 

Diagnostic: 1552642786 Move has worked perfectly since purchase.However, it has recently just dropped off the app and can’t get it to work.  Have reset the speaker and also the router and it appeared for a while, then it goes again.  If I manually turn the speaker off it reappears within the app saying offline…Please can someone take a look at this as it is really frustrating.ThanksDaniel 

Hi, I recently changed my router.The router supports both 2.4 and 5.0. When I try to reset my Sonos to the new router, I get to the point that speaker does the chime noise, but then the speaker says that my speaker is not up to date and then forcefully exits the reconnection wizard.  How do I either update the speaker, or ultimately reconnect my speaker to the router? ​​​​​My fear is that the Sonos is bricked and requires it be updated before changing the network. Please tell me at least that's not true! Extra information:I have one play 3, and two play 1. I have BT infinity, home hub 2.  

Just set up my Roam. Works great with Airplay 2 from my Apple devices. No problem selecting the Roam speaker to play from the Airplay2 icon. However, the Home app cannot find the Roam. I just get a never ending spinning icon. (I have iOS 14.4.2 on my phone, which is the latest version as of today).I tried powering on/off the Roam, then went full nuclear are reset it. I’m not sure what the next step would be...or maybe I missed a step in the setup. 

I’ve got the s2 app and have struggled with connectivity. Every time I open the app it won’t connect to the speakers. I’ve now tried changing channels on my router and resetting everything from scratch so router, both play 3’s and play  1’s as I have two of each. I now cannot get the speaker to connect at all. The app sees them, asks me to go through the motions of setting them up which seems very slow now. Then at the end says it’s done everything but says the speakers cannot be seen in the app and to switch them off and back on to complete the process. When I do that nothing happens and I go back to the beginning. Absolutely desperate for help as I’ve tried calling Sonos only to keep being told they are closed even though I’m calling during their advertised office hours. 

Using the S2 app on my iphone XS it says unable to connect to Sonos.If I switch my phone off then back on it will connect but if I then quit the app, restart it and try to connect I have the unable to connect message again. Any suggestions?

I have a Sonos one and recently when I play BBC Sounds or Spotify on my iPhone 12 pro  (ios 14.4.2) and try to stream via airplay to the Sonos is get a message saying it can not connect. When I go into the Sonos app it’s says “unable to connect..)I’ve tried all the standard fixes … switching off and on. Switching the router off and on and resetting the Sonos. Any ideas? 

Hi,is anyone else getting an access denied when trying to listen to any music application. At first it was only doing it to Sonos radio and now Apple Music and Pandora are giving me the same error. I verify verify the app is updated and so is my system.  Someone else suggested to reauthorize the music apps and it worked. 

Hi all I have an existing Sonos system and the S2 app installed on my iPhone.  For various reasons, I have reset the app on my iPhone, deleted it, reinstalled it and tried to reconnect to my existing system. The whole process seems to have gone fine, and I now have my S2 app reconnected to the existing Sonos system.  The odd thing is that on completing the reconnection, I got the message, “This feature is not available in store mode”.  No further messages or issues.  Is this just a bug, or is there an underlying issue for me to look at?Thanks   

Every so often, my Sonos is unable to connect to bluetooth on any device it was previously paired with. I’ve tried to forget the connection to the Sonos Move and re-pair, but when I hold the button on the back to enter pairing mode, it turns blinking blue without the chime noise and I’m unable to recognize it through any device. All other aspects of the device seem to be working properly except this one. The solution before has been to factory reset, but I would prefer to not reset my device every few months for this reason.

I bought a Sonos Port specifically to go with a new Denon DP-300F turntable so I could play vinyl through my Play 1 speakers.  I’m taking advantage of the turntable’s built in pre-amp.  The sound is total garbage; tinny, weak and staticky.  I’ve changed the pre-amp setting on the turntable just to be sure I have it in the right position.  The other setting produces no sound at all through the Sonos system.  The speakers sound great playing music streaming services.  It is just the Port with the turntable that sounds terrible.  Any suggestions to improve this?

Why can I not see the playlists I have created on my PC on my Android phone?

My Connect is hardwired into my router, yet is very flaky: it cuts out and takes a long time to start playing after other devices are going strong. It seems to work fine when ungrouped and playing on its own, but this is not a tenable solution.  I am happy to upgrade the device if its age is the problem.  My mesh WiFi is amazing. Is Sonos using its own WiFi network because the Connect is plugged into the router? My 10 Sonos devices are spread out over a considerable space (big house). Please help! Thanks…...

Have not had any issues with my Sonos for a good couple of years, and not made any changes bar a BT router 4 months ago. I have a play 3 linked to router, a play bar downstairs and 4x Sonos 1s dotted about the house. About a week ago my wife couldn’t see any rooms when opening the app on her iPad or iPhone, nor on her desktop app. I could see the system on my iPhone app and on my desktop app but not my iPad. After unplugging the whole system and replugging back in I was able to make the system viewable on all devices, and put it down to maybe a dodgy update overnight.  Today the same issue happened with my wife’s iPhone & iPad but not her desktop. I could see the system with my iPhone, and desktop but not my iPad. I tried running through the reconnect route in the app on the iPad but it always failed when it tried to connect to the Sonos WiFi. I tried this with both the Play 3 and the Playbar. Eventually I restarted the router which seemed to fix it, but later this evening my wife

Hello all,I’ve had Sonos for a couple of months now and have been very happy.  I started off with three Gen2s and a 5.  Everything worked great.  I recently purchases three Gen 1 SLs and noticed pretty quickly after there have been a lot of issues with speakers cutting in and out for various groups.  Once I unplugged the old speakers the system is back up and running with zero issues.  I did some research online but wanted to see if anyone ran into issues with integrating older speakers with the newer generations?  Appreciate any assistance!

Ever since the new upgrade when I shuffle on this mobile device everything is fine initially but after a couple of songs the queue changes and freezes. Sometimes the music plays without the now playing updating. Eventually I need to relaunch the shuffle.  Any idea what is going on? 

I have a Playbar and One that are paired together. However, from time-to-time, the Playbar will just stop playing music (even when it says it’s on and paired with the One) while the One works fine perfectly fine. I know the Playbar is a Gen 1 and One is a Gen 2, but I’m not sure why the Playbar would just stop playing music.  Sometimes the Playbar will be on and recognized on the Sonos app, but it just won’t play music from the get go. Other times the Playbar won’t even be recognized when I turn music on. When either of these issues pop up, I have to unplug the Playbar and plug it back in for it to start working.  Anyone else experiencing these issues?

i keep getting error code 800 on my new roam.  says check network connection -  how ?  i go to network under settings and it asked me to sign in everytime.  I sign in and then it just pops up the setup problem screen again.  So frustrating.  This ain’t an Alexa setup for sure.

HI AllI have just used the upgrade programme to replace my ZP100 and Connect:AMP with a Port and an Amp.I thought I had to return the old kit and then realised that actually I didn’t. So I thought I’d use the old Connect:AMP in my office, standalone, using S1.So I reset it and got an old iPhone 7 with S1 installed on it.  Now I can go through the setup of a new system just fine. The Connect:AMP appears as the only device. However, it doesn’t show any sources of music.  So I see in the system settings that it needs an update.But the update fails with an 1101 error.Steps that I’ve tried to resolve this are as follows (all result in the same failure):Connect via ethernetRestart the Connect:AMPReset the Connect:AMPReboot the routerReboot the controllerMove closer to the routerUse a different controller (a different iPhone 7)Tried tech Support, but on agents were available.Any ideas ?Thanks in advance !

Recently noticed system kept falling out. Shows no system on controller. Added BOOST hoping to help. No change. 

IT’S IMPOSSIBLE TO SPEAK WITH THE SUPPORT SONOS OR SOMEONE WHO HELP ME, PLEASE I NEED URGENTLY HELPI BOUGHT A SONOS ARC ON NOVEMBER 2020 VIA WEB, ON FEBRUARY OF 2021 SONOS SEND IT TO ME, 3 MONTHS LATER... I ALREADY BOUGHT A SONOS ARC, AND AFTER A DIFFICULT WAY TO CONTACT SONOS SUPPORT I RETURNED THE PRODUCT AS AN EMAIL REQUESTS OF SONOS.I HAVE ANOTHER MAIL CONFIRMING THE MONEY WILL BE BACK IN MY ACCOUNT IN 15 DAYS. AFTER 45 DAYS I STILL DOESNT HAVE NOTICE OF NO ONE AND MY MONEY ITS NOT BACK, I WRITE E-MAILS TO SUPPORT PAGE AND I HAVE NO ANSWER. PLEASE I NEED SOMEONE TO CONTACT IN SPAIN AND SOLVE THE PROBLEM 

Songs are cutting off consistently. This has become very annoying to use. Seems like Sonos is becoming an expensive piece of furniture living in my room now. Can someone please help? Here is a diagnostic report 1411209521. RegardsSantosh 

I have two sonos play 5 Gen:1. I try to do the hard reset. White light flashes continuously. Impossible to do the Hard Reset. I need some Help.Thanks you and have nice day. PS: Sorry for my english, i’m french people   

My Beam works great, HDMI to TV, except it drops out for 1-2 minutes every day at 7:59 PM CDT and TV speaker takes over, then the Beam comes back on. I’ve got Sonia set to update overnight, so it’s not that. Thoughts?