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Jtaylorwebb
Contributor I
Apr 17, 2021 12:48 PM UTC
Answered

Help with this please

Recently noticed system kept falling out. Shows no system on controller. Added BOOST hoping to help. No change.

 

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Corry P
Corry PAnswer
Sonos Staff
Apr 20, 2021 9:10 AM UTC

Hi @Jtaylorwebb 

Have you resolved this issue? It may be best to get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system, network and environment.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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9 replies

ratty
ratty
Apr 17, 2021 1:30 PM UTC

Why is the radio disabled in Family Room?

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JtaylorwebbAuthor
Contributor I
Apr 17, 2021 1:34 PM UTC

I have the wifi turned off as it is hard wired also. Should I enable WiFI?

 

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JtaylorwebbAuthor
Contributor I
Apr 17, 2021 1:49 PM UTC

Here is WiFi Enabled

 

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ratty
ratty
Apr 17, 2021 1:57 PM UTC

That setting doesn’t actually have anything to do with WiFi. It disables SonosNet.

It looks like Family Room is right next to the Boost. Was there any special reason for getting a Boost as well?

 

There’s a lot of interference around. Have you tried changing the SonosNet channel? 

 

BTW if you’re still struggling with seeing the system in the controller then first make sure the mobile is connected to the correct WiFi. If that’s okay then try rebooting the mobile. The system itself is clearly operational as far as the matrix is concerned.

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JtaylorwebbAuthor
Contributor I
Apr 17, 2021 2:07 PM UTC

I added the Boost in an attempt to improve performance. I am on Channel 11 currently. I have changed it in the past, but never run the matrix after changes. Yes the Boost is close to connect.

also, my wifi router ie Eero, don’t know it that matters 

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ratty
ratty
Apr 17, 2021 2:12 PM UTC

Do you have any control over the Eero’s channel usage? To avoid clashes with SonosNet a WiFi should use 20MHz channel width, and be set to a channel at least 5 numbers away from Sonos. 

 

You may as well turn the wireless off again on Family Room. It’s not adding anything by being enabled.

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JtaylorwebbAuthor
Contributor I
Apr 17, 2021 2:32 PM UTC

No way to change channel on Eero. Switched to SonosNet channel 6 with some improvement. Could it help by relocating Boost?

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ratty
ratty
Apr 17, 2021 3:02 PM UTC

You could try repositioning the Boost. 

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Corry P
Corry PAnswer
Sonos Staff
Apr 20, 2021 9:10 AM UTC

Hi @Jtaylorwebb 

Have you resolved this issue? It may be best to get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system, network and environment.

Translate
"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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