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Contributor I
April 25, 2021
Answered

iPhone won't connect unless I turn it off and on again

  • April 25, 2021
  • 1 reply
  • 68 views

Using the S2 app on my iphone XS it says unable to connect to Sonos.

If I switch my phone off then back on it will connect but if I then quit the app, restart it and try to connect I have the unable to connect message again. Any suggestions?

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    Best answer by ClausN

    Do you happen to be using a BT router? If, then read this: 

    Otherwise turning off “private address” in the phone’s wifi might help: https://support.apple.com/en-us/HT211227

    1 reply

    ClausNAnswer
    April 25, 2021

    Do you happen to be using a BT router? If, then read this: 

    Otherwise turning off “private address” in the phone’s wifi might help: https://support.apple.com/en-us/HT211227

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