Sonos Move has just disappeared

Forum|Forum|5 years ago
April 24, 2021
1 reply
103 views

Diagnostic: 1552642786

Move has worked perfectly since purchase.

However, it has recently just dropped off the app and can’t get it to work. Have reset the speaker and also the router and it appeared for a while, then it goes again. If I manually turn the speaker off it reappears within the app saying offline…

Please can someone take a look at this as it is really frustrating.

Thanks
Daniel

Sonos Move

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Best answer by James L.

Hi @Daniel C.

What kind of router do you have? Is it a BT Smart Hub 2? If so, have a read of this article and let me know how you get on.

James L.Answer

Retired Community Staff

Hi @Daniel C.

What kind of router do you have? Is it a BT Smart Hub 2? If so, have a read of this article and let me know how you get on.

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