Components and Architectural

I connected my old Sonos Connect from my storage unit to my account today, and I cannot see the upgrade credit. I would love to buy a whole new system. Does anyone know what’s going on?

Today when I launched the Sonos app a pop up asked if I wanted to add my new Sonos Port to the system. I don’t own a Port. The pop shows the serial number of the device, which I understand is also the MAC address.  I logged into my router and didn’t see any devices with this MAC address connected to my network.  I’m sure I’m not connected to my neighbors WiFi so how does this device keep showing up in the app? 

For the last few days, (now running 14.6 build 68228040) I’m finding that if I stop the radio, either with the iOs app or by pressing the play/pause button on my Amp, I cannot then restart it.Message is “cannot play ----- radio. Station not found”.This happens if I try to restart withthe app or the play/pause button. Only way to resume is to select the station in favourites and then it starts fine. New behaviour, this used to work flawlessly.Anyone else?

My port only plays music through one channel (right speaker). It will work randomly through both channels. I purchased a new amp because I thought it was the problem. So all 3 amps I have used the left channel doesn’t work. It has to be an issue with the port but I can’t get with Sonos support. 

My main room is Sonos Arc with Sonos Sub with 2 sonos one in the rear ( 5.1 ) The Arc is plug into the Router with Lan cable. The second zone ( Kitchen ) it’s 2 Sonos One on wall on wi-fi ( 15feet away with -45db straight signal ) The Third zone it’s outside with a Sonos Move. The problem is when we group all 3 , there is a lot of drop off. I Tried differents combition …..As long I let 2 zone group and the other one alone no problem…My 2.4 Ghz is on channel 6 and the sonos net is on 11.  Any clues ???I call Sonos , 2 hours with tech in Philipines :( and nobody were able to help me ??Any clue??

We have just installed a Sonos System for a client in a large house. There are 3 Sonos Amps running ceiling speakers and TV audio along with a couple of Play 1 speakers. After visiting site today we noticed that the IR to the Sonos Amps had stopped working, if we power cycle the Sonos Amps IR control works normally then stops again.ISSUE 2. We have hardwired one Amp to the router then daisy chained the other two ( looped from one amp to the next ) and disabled Wi-Fi in the Sonos Amps. Everything worked fine for a few months but now they get intermittent audio dropouts and skipping tracks when streaming from any music service, TV audio is fine. Sonosnet is not an option as the house is too large to bounce the signal.They have submitted a diagnostic - 205459698Any advice greatly appreciated.Lee at Emotivv

As reported by others, my Sonos occasionally plays the chime instead of the configured radio station when my alarm goes off. I’ve run a diagnostics and my confirmation number is 1670237215.

OK. I posted a while back about this but out of desperation I tried a few things including: Purchasing a 2nd CONNECT that is S2 compatible, ANDMoving the music library drive to a different host, ANDDownloading and installing S2 to all hosts, and yes EVEN…Copying the .music library to a NEW standalone drive; I have tried that on the regular host as well as another host PC on the network.Oh, I even rebuilt two operating systems thinking that maybe there were some files that had been corrupted. That’s right, I actually completely rebuilt the O.S. on two machines and reinstalled all software that I had previously installed on them. ALL of this in an attempt to make these two pieces of electronic excrement work reliably. NOTE: This DOES NOT happen with streaming services. However, I have a broad record / CD collection that is in-house, and I like having them available rather than a possibly somewhat compressed stream version. The fact that this doesn’t happen with streaming does not, in any

Greetings everybody,I would highly appreciate your potential help and suggestions on my problem here. Situation:Sonos Arc(wired) with Sub gen.3 and 2 x Ones. All show as “WM0” in the report. Gigabit fiber internet at home. Provider’s router has WiFi disabled and i use Ubiquity Unify UAP-AC-LR (wired to the router) for a 5ghz WiFi. No 2.4ghz radio enabled. Signal and speed of Wifi when Sonos is not engaged is around 350-400mbps on mobile and wireless devices (Speedtest). PC with ethernet cable always shows around 950 mbps in speedtests. A very good speed. Xbox, Sonos, LG TV, EuFY dorbell system, are all connected to a TP-Link managed switch via ethernet. I have no audio drops when Sonos is playing. It works fine. Distance from the Arc to the Unify AP is 3 meters.My problem:When i play Sonos, either with Spotify or TV sound, the speed of the WiFi drops dramatically. Sometimes i have download speed at 70mbps and the upload to 30mbps and sometimes i have my download around 30mbps and the u

I have 7 Connect:Amp’s installed in my network.On 3 of them an alarm goes off in the morning, with music from a radio station in Belgium, VRT Radio 2 Antwerpen. This works well in 99% of the cases on 2 Connect:Amp’s. On the other it doesn't work and I keep getting the Sonos signal. Have already tried adding the URL of the channel itself and then selecting it, but it works on 2 and the other doesn't either.Details of the Connect:Amps:Sonos OS: S1Version: 11.4 (build 571128060)Hardware version: 1.16.3.1-2.0Series ID: P100Can someone help me with this? Kind regards,Peter

Hi there,I have a Sonos Amp connected to my Vizio TV television for Audio. I consistently seem be seeing a lag in Audio that results in lip sync issues where audio lags the video. My understanding is that the features on the Sonos and on my TV are designed to address issues where the audio is ahead of the video rather than the opposite. Therefore, neither is helpful.I have noticed this for various inputs including the built-in chromecast on the TV, but also just TV over the air direct from the antenna.Set-up includes:HDMI connection from TV to Amp believe through that specialized type of HDMI port. ARC I think? Low latency setting in Sonos (75ms or whatever the latest setting is there) Various digital output settings on TV including Bitstream, Auto, and Dolby. All seem to have basically the same result. Two Sonos Ones set-up as rear speakers Is this just expected given the way that Sonos shares audio with devices wireless even if I’m not actually listening to those other devices? Anyth

Two years later it's still not compatible... it's a bit of a disappointment

I have Samsung QN85A and Arc SL with sub and a pair of One SL speakers as rears. my problem is exactly the same as the one listed here  it happens with my Apple TV and with the TV built in apps. I have latest firmware installed on all of my components. Any ideas?Like the author of the post I linked exiting out of the problematic app and moving around the Apple TV Home Screen until the UI makes a sound fixes it. I’ve had audio drop out even when going from one episode to the next in Hulu, HBO max, etc. I’ve only seen this behavior since purchasing this TV. Everything worked fine on my old 2018 LG.  

I am on Windows 10.  I have an Asus AC5300 Router.  I have an external HD that I have connected to the USB port of the Router.  Sono’s states file are no longer available, The device where the music files are stored may not be powered on (it is), the path may have changed (it didn’t).  It’s accepts iTunes with no issues.  Any one seen this issues?

HelloHave anyone else experienced a Sonos One defective speaker? I ordered 3 Sonos One back in 2021 for my restaurant, they are easy to install, audio is amazing but all 3 of them had the speaker replaced because it started to sound bad, popping, the internal soft speaker part fails and we don’t event turn the volume up to 60% all the timeI replaced the speakers with 3rd party parts from Aliexpress cause Sonos don’t sell the replacement speaker / wooferI guess it was a bad batch but now I am thinking of buying one again , it’s a shame  

I have 3x Sonos Ones and a Sonos Move all with Alexa enabled. We have had the Sonos Ones enabled with Alexa for the better part of 3 years. All of a sudden Spotify will no longer work via Alexa. I have disabled/enabled the Spotify skill in Alexa, removed the Spotify service from Sonos app, and removed Alexa from the Sonos Ones...all with no luck in being able to say “Alexa, play Spotify.” I can use the Spotify and Sonos app to stream Spotify without issue. It seems like this is an Alexa issue or a specific Alexa issue on the Sonos Ones. Is anyone else experiencing this issue?

Same as  : Only happens on my 3 Sonos devices, and happens on all 3, Google devices work fine.“Hey google, set an alarm for 7am”“Ok, alarm set for 7am”“Hey google, cancel my alarm”“Ok, your alarm for 5am has been cancelled” “Hey google, what time is it?...responds with correct timeAlarm also goes off at desired time.

I have a problem with my second-hand SONOS PORT. I tried to set it up,  and i have done Almost everything but not the LINE IN settings.  I dont Know if there is a problem with the software, during the steps in the installation,  or maybe there is a problem with the hardware. I dont Know. Please somebody helps me. Sorry for my english, im from Spain. Thaks you so much.

When I play a podcast on my app and stream it to my Sonos system each time it starts on 3 of my speakers like a group, but not the other 7. The three are not in an actual group. How do I get it to just instanly play on a set group without manually going and changing it everytime?

Dears,regularly and without predictable pattern my Sonos Play:1 plays an alarm chime instead of my preselected radio station at the programmed alarm time. When I manually start the radio station from the app, at any time of the day (also around the time of the daily alarm) the same radio station plays instantaneously and without ever failing. I submitted a diagnostics under the reference 1951871084 Thanks for your support & recommendations.  Jan Neujens 

I have 2 speakers. They do not appear to be grouped however when I ask Alexa to play something through Amazon music I get the response “Amazon is streaming on another device. Do you want to stream on this device instead?”I’ve turned both off and on again. I’ve rebooted the router. I’ve also reloaded Sonos app. Now I can communicate with Alexa but cannot play any music from Amazon nor can I connect to a local radio through TuneIn.  

Weird issue. Randomly, every few minutes, the volume on our playbar jumps to 50 - mid point - and must be turned back down.  This happens whether we are watching TV (apple tv or direct) or listening to Spotify. The Playbar is not connected to any voice services. I’ve done the unplugging thing, system updates, etc.   Any ideas appreciated.    

I have a large Sonos network (majority shown below) so I understand there will be some performance variances across the ecosystem but some of these stats are beyond my skill level. For instance, both the Keeping Room speaker and Theater are within feet of the wireless mesh satellite and I have. I other competing networks in close proximity. The only possibility I can think of is they are seeing one of the other satellites.  Thoughts?  

Hello,I cannot manage to connect my Boost. I purchased 2 new speakers One SL and when I connected them, all my existing speakers disappeared. I tried several things with no success so decided to delete all systems and reconnect my speakers. I reinitialized all speakers and the Boost. I have been able to reconnect all speakers but not the Boost. It is not even detected by my IOS app…Any idea how to solve this? 

hola, como puedo unir o hacer karaoke con estos dispositivos.tengo un macbook air, un proyector epson, un parlante sonos roam.me faltaria comprar un microfono para cantar con amigos, pero no se cual comprar porque se me hace que no me funcionara cualquiera. por favor ayuda.en definitiva necesito saber como puedo tener un microfno que se conecte al mac y que el sonido salga por los parlantes wifi de sonos, pero considerar que ya tengo ocupado un hdmi para proyectar la imagen