Components and Architectural

Having trouble with the surround speakers on my home theatre setup. Whenever I watch a movie with surround on apple TV the rear SL speakers keep stuttering making the movie unwatchable.Setup: Arc + 2 Gen2 Subs + 2 SL surrounds.TV is a 65” Samsung QN95A with audio set to passthrough1m Sandstrom Gold Series HDMI cable to HDMI3 (eArc) on TV.Apple tv is connected to HDMI2 with a 1m Sandstrom Gold series cable as well.Everything is connected to the local wifi network.When the movie title screen is displayed the music plays perfectly though the surrounds but when the movie is played the rear speakers stutter and pulse.Diagnostics Number: 290032232

I have old Play5 and One in my system. Apple TV, Sonos and IOS are all using the latest software versions. Every single device has been turned on and off many times and Bluetooth on/off too. All use the same 2.4 ghz wifi network. All devices within one meter of each other. Tried also to reset Sonos and create the Sonos system from scratch. Playing from Iphone works fine. Strange thing is that when Apple TV was connected to 5 ghz network, Sonos showed up in Airplay. But refused to work obviously as my Sonos can connect only in 2.4 ghz network. Now in 2.4 ghz network, Sonos is not showing up in Airplay at all.I have read the other discussions, tried everything I could find there. The problem persists.

I spend about an hour every time I want to use my system consisting of two speakers and a subwoofer. Still I end up using my little Bose portable speaker to entertain my guests.Either “no system found” or “system not configured” or only one speaker works at all - or everything drops again after 5 minutes. I went to the dealer who told me that he “never heard of any issues” and it would be related to my WiFi. I got a 300Mbps network with an expensive Netgear router. My alarm, intercom, TV, and all other systems I use work perfectly but not that crap system of Sonos. I regret I spent so much money on this system. At least I’m a good laugh for my guests when I tell them how much I paid for this.

Hello everyone,I am the victim of a problem that made me go to war with my internet provider for almost 2 years.For two years, I suffered untimely internet cuts which were actually because of my SONOS product.Let me explain, I have two SYMFONISK sound systems which are placed too far from each other, suddenly the wireless connection was difficult to make (although it worked from time to time, but there had too much cut).So I decided to connect them both to an ethernet outlet.After an umpteenth internet outage, my provider decided to come and change my box and from then on, I no longer had internet when I plugged in my two switches (my first sound system was connected to switch 1 and my second sound system was connected to my switch 2).But the craziest thing is that when I connected my switch 1 to the internet and disconnected my switch 2, I still had internet on my switch 2! And vice versa!After hours of reflection and research, I realized that the only point that connected these two s

I have two sonos one speakers grouped together, one downstairs and one upstairs.The one downstairs was dropping out every now & again which was really starting to get on my nerves. I put up with it for a while but eventually enough was enough. I thought you spend all this money for a high end system & it don't work as it should.Luckily my bro in-law is a I.T technology installer & when he visited I asked him to dive deep, alot deeper than i ever dare to go in my settings & set up.He did find that something was not quite right when he ran some tests.We tried a few different things, settings within my wifi router which didn't really make a huge difference. Also resetting the speakers from scratch.Long story short through trial & error we found that the energy smart meter box that tells you what gas & electric your consuming was the culprit. (Too close maybe)We unplugged it & powered the unit off, hey presto the speaker is now stable & working perfectly.My

I have used Sonos for a long time and, previously, would set an Amazon Music playlist to repeat overnight via my Play:One, i.e., ocean waves.Once I upgraded to Sonos One, the playlist fails to repeat and the queue clears itself as if it never played.I phoned Sonos support and the tech observed that a track which was fast forwarded to its end repeated. They “taught” me to use the repeat function and closed my case.The internet and power are fine, btw.  Software is 14.4.  Any ideas?  

My sound keeps going in and out on my Samsung tv. I turned any net off on the tv and the internal sound works fine. If I turn any net back on. The situation is the same… sound going in and out. I have unplugged everything multiple times and still not fixed. Please help!

Hello, I bought my Sonos (5.1 with 2 play3) 5y ago from the UK and all has been working great.However, for a few days now, I started hearing this static noise from the playbar. I don’t hear it when sound is on, but when Tv is off is like having a constant tinnitus in the ears. How can i get rid of this. Diagnostic: 1899576103 I now live in Japan (since 2018), which support yo contact if i bought the system in the UK.Thank you

Unable to play M4a files (AAC Audio file), however they play fine in iTunes. Tracks are skipped until MP3 file is found that will then play fine. please help 🙏.

I’ve noticed that for many issues regarding SONOS Play 1 (all software updates in place), it seems to constantly come down to the same instruction “Reboot your router”.  Rebooting a router is inconvenient and disruptive - especially when ALL other things connected to it work perfectly, consistently and reliably.  I don’t like having to reboot the router unless say there’s a fundamental internet issue, you’re left questioning why?  

Bonjour!Je possède 6 sonos One, un sonos Arc et un sub. J’ai des gros problèmes de synchronisation et de déconnexion. En gros si j’utilise 2/3 enceintes ça va plus ou moins mais des que je les l’ensemble de mon installation ça part dans tout les sens les enceintes marchent de façon aléatoires. J’ai acheter sonos boost pensant que c’était le wifi mais ça change rien..  Pouvez vous m’éclairer? Merci d’avance, Tobias  

Hi there,I’m trying to group my rooms and the options, “+” and “Everywhere”, that are seen below are missing from my app. Any thoughts on how to address this?Group and ungroup rooms | SonosThanks in advance,s.

My 2 Symfonisks in my home office on the 2nd floor stops playing regularly. The other Sonos devices are working properly. I'm guessing it's wireless related, but I'm using SonosNet and the Symfonisks are not more than 3 meter away from the Play:1s. Another thing is that it’s also difficult to connect using Airplay to the Symfonisks and when it's connected it will disconnect after a short while.My setup is: Ground floor Living: Playbar (connected to router with ethernet cable) - Sub - 2x One as surround Ground floor Veranda: 2x One (pair) First floor Bedroom: 2x Play:1 (pair) Second floor: 2x Symfonisk (pair)All devices show WM:0Could you please advice what would be the set up?

Hi, I've changed the password of my Wifi after which I can't connect playbase anymore with WIFI. Used ethernet cable, updated, but the app can not find the device.When I unplug and replug it, hodling the play button it does not flash orange. Only when I let it go and press it agian. It does not go back to factory settings as far as I can see.Now i'm reading these threads and see all playbases are being replaced. Is this a hardware fault, how can a update result in replacing all hardware (just a question from my side).I'll run diagnostics tonight and send the code. 

I switched the source of an alarm to BBC Radio 1 on BBC Sounds. It was previously set to the same station but on Tune In and has worked flawlessly for around 5 years. In the two days since I changed source I've been woken with the Sonos chime. I'm running S2 although I've only been on S2 for about a week. Anyone else have this issue?Cheers

I’ve been listening to channel 793 Court TV on Sirius through Sonos and today it says channel is no longer available.  On their channel lineup it goes from 792 to 794.  I know this is a Sirius issue but their customer service is awful.  Does anyone know what is going on please?  Thank you. 

I have an Arc, Sub, 2 One SL, and a Boost. 2-3 times per week (that I’ve noticed) Sonos disconnects from my WiFi. I know my WiFi is alive as I work from home and am always connected. I usually notice when I ask Alexa a question and my Arc doesn’t respond. After a few minutes, everything comes back alive. Today I noticed a disconnect and I saw my Sonos devices connect thru the app.  Are there any logs that I can check to determine if it’s a problem with my Boost, Arc, or my WiFi?

I’ve been reading about how interference or loss of wireless connection can kick a playlist off the alarm, reverting to Chime which brings up a few questions as this keeps happening to my system. Questions: Is there anyway to set it so when the playlist is stopped it doesn’t play anything? That Chime is SO annoying. My system is wired so why would it stop playing? I don’t get any notification on Sonos that this has happened so I don’t know how to run a diagnostic. Is there anyway to remote in to resume play? If I’m not on-site, I have to drive over to resume play which is also annoying.Thanks!Mateo

My Connect AMP is having issues connecting over wifi. I tried a hard-reset, but it has now had a flashing orange and white LED for the past 15 minutes. There are no speakers attached so I’m sure it’s not an issue with the speaker arrangement. The Connect was connecting to my system fine over ethernet, but when I tried to connect it over wifi via the update network option, my phone was not able to recognize and connect to the AMP. I’m worried that the wifi on it may be “fried”. Any suggestions would be much appreciated. 

I recently helped a friend setup a Roam, 2 Sonos One’s and a Move. When we group and want to change the volume for an individual speaker it changes the volume for two of the 4 speakers. For example when I change the volume for the Roam the volume changes for the Roam as well as one of the One speakers. There are no pairs setup. Only happens when in a group. Please note I am aware of group volume and can individually  change the volume for each room separately but when I do two rooms volume changes. 

Have a set of Ones set up as stereo pair. Stream content from Sonos app works flawless. But when using Airplay, it only stream to one of the two speakers. And to get them working again, I need to re-configure the stereo configuration. (After an Airplay stream, it destroys the stereo setup even streaming from the Sonos app, even configuration is show present. After re-setup it works again.)I have tried to stream directly from Spotify app and using generic Airplay stream from other source with same results. Narrow issue down to Airplay+Stereo Pair in Sonos.

Hi I keep getting adverts for Sonos being carbon mutual or to raise money for the DEC but it’s mid song. Any ideas how to stop this.  I haven’t been able to connect my old system to my iPhone and now this

So Sonos crew, i wonder if you can help?First problem, I have 2 sonos one that i have made a stereo pair, the problem i have is that if i talk to my right speaker, and ask it to play music via spotify, Alexa advises that the device is off line. If i give the request to left speaker, the instruction is followed out, but sometimes with a problem.That problem is that even though Alexa says she has understood what i have said, no music plays. However if i say “Alexa, Pause” and then “Alexa Resume” i then get the music.Any one have any ideas? Cheers Neil 

Within the last 2 weeks I have bumped into a very frustrating issue. I use Plex to access my stored music on my home media server. It is all ripped as Apple Lossless (M4A). I can login to my collection via the Sonos / Plex service, see all music artists, etc. However, when I attempt to play a song, nothing happens and I eventually see a message: "Unable to play "[SONG TITLE]" - unable to connect to Plex"I have tried to following steps:Reboot modem and switch. Logout and reauthorize Plex service Double checked all setting in Plex server and confirmed Remote AccessYet, I am still unable to play any music.HOWEVER, if I use Plexamp (or the Plex app) and then select one of my Sonos speakers to play, it does work.I have called Sonos support twice, and first-level support is unable to offer any fixes other than the steps already followed. I am also being told that I will receive and email to coordinate a second-level support call, but the email never comes.Any help or ideas to solve are MOST