Components and Architectural

Ok, in theory I love Sonos but in practice hate it. I am unable to connect to any of my products (two ports and three amps) on the app but when I open Apple Music I can select any of the rooms I have set up and successfully stream music. Why won’t the app recognize any of my hardware that it previously would show on the app?  I use a Yamaha receiver. 

Whenever I switch to a different channel, the sound is lost. I have to use the TV remote, not cable remote to go into sound settings and switch to external speaker. I have a Sony bravo TV and we use Verizon cable. I contacted Sonos support and they couldn’t fix it. Help!

Does anyone have suggestions on how to make my Sonos less patchy. I currently have the below setup. Office - Connect (network cable extension from router -> tp-link splitter)Around 11 feetHallway (in between office and living room) - Boost (network cable into router)Around 20 feetPlay:1 (living room) (wifi) Laptop -> Connect (line in) Currently set as Automatic Audio Compression, but have tried Compressed and Uncompressed myself. When using my laptop using the Connect line in, the Play:1 is so up and down it’s very annoying. Sometimes just stop, play via the app wakes it up, but sometimes it doesn’t. I do live in an apartment so there is other wifi noise, but using wifi detectors, my wifi is generally at least twice as powerful as neighbours wifi. I realise the Connect is not supported anymore, but I don’t really want to upgrade everything, if everything is the same patchiness. I’m currently trying to stay away from getting cables across my hallway to the living room but surely t

For setting up network: at stage“Sonos” wants to join Wi-fi Network “SONOS”? Cannot find any wifi network as “SONOS”. 

I am having a barbecue right now, so I cannot ask for online chat support, but I created a diagnostics file right after my Sonos skippedto the next song without me pressing next: 116502632 is the diagnostics number. this happens lately more often. It could be the ZigBee sensors I am using lately but I am uncertain why this happens and what to do about it. I changed the ZigBee channel of the Sonos to 6 to no avail so perhaps it is something else

Out of the blue, the S2 app stopped working on my iPhone. When I access it, their is a beige screen the says “Sonos” for about 10-15 seconds and then it closes. I can’t access any other info or play music. Thanks

This issue is frustrating me to no end. It’s happened intermittently over the last couple of years, but a router reset and jumping through the hoops on the app usually sticks for a couple of weeks. Lately though, after getting it reconnected it’ll be unable to connect again the same day or next day at best. It is a complete pain to have to reset the router at all, let alone daily. Especially since we have 2 adults working from home and have had intermittent school from home with our 3 girls…. seemingly never a time when something important isn’t happening that requires the wifi. The Playbar is the only sonos product I have and it is the main wireless speaker used for music and radio in our main living area. At the moment it’s completely useless as a 10-15 min process to put on music over a busy morning’s breakfast and school/work prep is just not feasible. Is there a way to fix this for real or is this just relegated to a tv only playbar now? 

I’ve been listening to Spotify since purchasing my Beam and OneSLs several months ago. Last week, Spotify started complaining that my wifi was unstable. All other services play fine. I’ve forwarded a diagnostic (200988785), and verified nothing is blocking between wifi hub and Sonos.

Our Connect has been dropping off the network intermittently, though more and more often.I decided it was worth a factory reset. Unplugged the Connect, made breakfast, came back and plugged it back in while holding play/pause. The light stays white - it never changes to alternating white/orange. I also notice that the light seems to be flickering slightly.Feels like a dying power supply. Any suggestions?

After upgrade to S2 radio statitions are lacking and regularly stops.  One Sonos 3 speaker in a stereo set up also disappears. Later it normally comes back by itself.Have reset router and speakers with no luck.  

I am going to try a WiFi 6 mesh router with extenders for my home.  I have consistently had audio issues  with my Sonos system in my very narrow, 3 story urban home.  The system works well enough that I don’t get too frustrated, but when I push it (playing music library on lots of speakers, for example, I often get dropouts or songs that just stop due to throughput issues. I would like get some sort of signal quality info on the system BEFORE I install the new mesh system and AFTER so I can see if the new system is an improvement. What do you suggest I do to test this? Thanks, John

Hi! My Plex Server is running from a NAS, I use it from Sonos app with an Android movile. My wife use it from an IPhone, but we both have the same problem while listen to music from Playing List: Most of the time it works fine, but sometimes music stops showing messeges like "plex conection lost" or "server unavailable".If i try to log out and log in again, may be the problem is fixed... or not.Sometimes I can listen to only 2 or 3 songs before the music stops again. Sometimes I just can't conect to the server, no matter how many times I try to.I have updated Plex Server and Sonos app versions but the problem continues.I am very dissapointed because this makes the system unusable.Any idea about what could be causing this or what can I do to solve this?Thanks in advance.

After restarting my Wi-Fi, my 2 Sonos controllers aren't working and don't seem to see the rest of the system (speakers).  Its all WiFi etc.  I've tried a factory restart on one but that hasn't worked.   Ive taken my Sonos Connect out of the system but that shouldn't matter?

I've got two Sonos devices, but now I can only play Spotify on both of them at the same time. Both devices show up on the Sonos app, but it always plays on both, calling them {name of Sonos 1} 1. I've tried reinstalling the two apps but nothing helos

I have a few Play 1s and a couple of Play 5s at home and havent had many issues up until recently.  A couple of months ago, music stopped playing midstream and checked Sonos App on iphone to get it to play again.  App said it could not connect to the system.  After some reading I tried unplugging all the speakers, resetting modem and speakers plugging back in.  Found them again on the network.  This lasted maybe an hour or two before not being able to be found again.  Multiple resets and still having the issue. A few months before problem started, I upgraded to ATT Fiber.  No problem with Sonos, but figured maybe its a connection/router issue.  I connected my old router to the Fiber modem/router and relaunched my old wifi router connection.  Setup Sonos new on that router and worked for about 5 minutes before being unable to connect again.  Also, I can see the Sonos speakers active on my network when I check for devices that are connected, so they are there and connected to the network

I have been trying out the Cloudflare WARP VPN. Whenever I am connected to WARP the Windows Sonos app cannot find my Sonos system. Anyone else using WARP? Any ideas or fixes?

Hello,I have an older Mac (mid-2011) and just attempted a controller update and this is second consecutive update where things have not gone right.  The update did not complete and I got a fail message flash and then it said update done but system was not found.  This happened last update as well and I powered off computer, cycled power on router and cycled power on the Sonos Boost.  I have a wireless connection from Mac and no Sonos speakers connected to router.  I keep cycling router but cant get controller on Mac to recognize system.  App is working fine on iPhone.  Any help or advice is appreciated.  Would like to have clean updates is future again.

If you have one of those Asus routers which support Quality of Service (QoS) feature to prioritize different kind of traffic (Streaming, Work from Home, etc.), this may be helpful to you. When I enabled this feature I had lot of issues with connecting to various Sonos speakers, or playing music on them, or adding a new speaker to the system, etc. Once I disabled QoS feature in the router, everything worked seamlessly.I have ASUS ZenWiFi AX6600 (XT8) router.

Hi there , I have a lg75um7600plb connected to a playbar and 2 play ones , they all work fine with spotify but the surround dont work with tv , the playbar works fine though .

Hi, I’ve been having trouble playing songs from Soundcloud. In the past 2 days, when I try to add a new song from Soundcloud, I get a message ‘unable to add songs to the queue’ Existing soundcloud songs in my playlist plays fine, just can’t add new ones. I tried powering off all sonos components, and also power cycled my modem/router. No luck, still unable to add songs from soundcloud to my queue Playing other services like mixcloud, is OK.  Support Diagnostics sent 1406514248 ThanksAndrew

I've had your Sonos Play 5 for about 4 years now. What an utter peice of Sh12 when it comes to connectivity! Seriously. Flipping thing doesn't know if it is Artha or Martha most of the time. Slow, forgets everything, needs a constant slap to work! I actually hate that slippery little B. Seriously guys, for the money there are way better options. Better connectivity with a $10 Chinese Bluetooth peice of xxxx. When it plays its good. I want to add more products to extend my sound, but won't invest because this thing barely works. Disappointing purchase, you don't get more $ from me! It's in the trash if anyone wants that POS!

I’ve been trying to get my turntable replaced for the past day in a half and it is a disaster.  I keep getting the told to call here, we don’t do that, call there, email this person--it’s so frustrating.  I bought my Pro-Ject T1 SB Phono TT not even 3 weeks ago and the line out has already gone out on it, all I want to do is replace it and it’s even still under the 30 day warranty.  Sonos claims that they do not replace the turntables, their partners do, so I called them, and they said they don’t replace turntables under 30 days, that’s Sonos’ job lol.  WHAT IN THE WORLD?!?  Hahaha.   Is there any way that I can just send my faulty turntable back and get a functioning one?  Literally that’s all I want.  If anyone could help, it would be amazing!! 

Hello I am still looking for the best way to get the sound from my television, Sky dvd player to come through my  Cambridge audio CXA81 amplifier which is in a different room I have  a Sonos connect amp which I used with my previous tv it was plugged  in via red/white connectors and accessed  through the line in function in Sonos although there was a slight delay this was easy to do & worked well.I now have a Sony Tv model KD-48A9 With hdmi E-arc I was advised  to connect  the Sonos  to this through a Tenkak HD10  switch also through its arc setting  but it does not work and just a humming noise comes out, can somebody clarify if this is the best way to acheive this and  how it would all need to be connected as  I am  not certain, the tv and amp both also supports chrome cast which I understand may also work   Any help would be greatly appreciated   Barry

 Hi,I just got done talking with a rep for over an hour and he decided that my speaker is defected so sonos is shipping me a replacement. Problem is, I don’t understand how my speaker is the problem?  My line out on my pro-ject t1 phono sb (which I bought from you) stopped working. There is no sound coming from my turntable when it’s on ‘line-in’ on the app. The reason why I don’t think it’s the speaker is because I’ve also tried to play my turntable on other speakers and it also doesn’t work. So, I’m very confused as to why we are replacing the speaker rather than the turntable?  I tried to tell this to the rep, but he insisted it was the speaker.  I’d hate to have to get a new speaker, only to have the problem continue. I’m just looking maybe for a valid answer as to why the turntable wouldn’t be the issue if the line out is clearly the problem?