Components and Architectural

I have just received a new Sonos 5 which I ordered after I was led to believe that my existing “legacy” Sonos 5 woud no longer operate as from May this year. Will the legacy product continue to work following the Sonos change in policy or I have I been suckered into buying a new product unnecessarily? My system is telling me that my device will “deactivate in 8 days”. What does that mean for ongoing use of the device?? Like many others, I have spent a lot of money on Sonos products over the years and I am extremely frustrated and disappointed by what has gone on here.

Currently have a Sonos Amp, and a Klipsch KSW 12, barely getting any bass from device.  I realize that the Sonos is rated 8ohm, and the sub is 4 ohms.  Have tried to turn power all the way up, phase is both set to zero.  Have tried just LFE single connection, and also tried a 2-in-one connection.   Wondering what issue might be?

I have a Sonos Port going into high end amplifier/speakers.  Has anyone had success adding additional components to improve the sound of the Port (or Connect)? I was thinking of maybe an external DAC or Preamp - but something that would maintain volume control within the app.  Has anyone had success with this? It seems most external components (DAC/Preamp) would move the volume control to the upstream device itself, and not from the Sonos App.. Dave

Hi All, I am a DJ wanting to connect my turntable and mixer to the Sonos speakers. I know through Sonos Connect there is a delay between the music played through the headphones and the actual music played out on the speakers.  I have just noticed Connect has been replaced with Port so I am wondering if maybe this delay issue has been fixed with Port.  Thank you 

Hello, I am looking for a replacement power supply for the sonos port. Does anyone have recommendations ? The user manual specifies : ”Use only the included power supply (using a third-party power supply will void your warranty).” but there is no replacement sold on Sonos’ website…   I am pretty suprised a how fragile the power suplly cord is for a unit of this price.

I opted to replace my ZP80 that I feel like I’ve had forever and take advantage of the 30% off deal. Pretty simple configuration: The ZP80 was connected to my Denon AVR 4306 via the digital optical connector. I only used it to stream audio from SONOS to my Golden Ear speakers. So out with the ZP80, in with the Port, digital coax out to the Denon, retraining myself on assigning inputs on the Denon. It sounds awesome, me thinking there’s a definite difference in quality from the ZP80 set up. But I wonder….is that my $ rationalizing? Would analog out from the Port be a better option? Having gone full-on streaming long ago, the only other input into the Denon is a Blue-ray player so, unless I wanted multi-room FM audio, I can’t think of another use for the Port at this point. Thoughts? Suggestions? Thanks!

Hello Sonos, For the past few years I've used the line input on a Connect:Amp to power a left and right wired speaker with no issues. Recently, I started to notice a clear and obvious major delay from the line input source to the wired speakers. I do not have any other Sonos speakers connected wirelessly. I originally thought this was from my computer or a USB preamp I have for conference calls, but if I test the actual wired input (1/8" male jack from my computer headphone out to RCA left/right male in to the Connect:Amp) simply by touching the input to hear a buzz...there is now a 5 second delay to the wired speakers. This was not the case for 5+ years and just started happening about 3 weeks ago. I should note that streaming music from Apple Music or Spotify has no delay...I can press start and stop and the music stops immediately and pairs with other Sonos Play:1 and 3's I have. Only when I use the line input directly to the wired speakers is there an issue. Is there a new fi

I just moved a speaker to another room. How do I change its name so I don't have multiple speakers with the same name?

Hi   i have invested heavily in Sonos and have 2 x Connect Amps, 4 connects and 2 x Sonos 1’s as a stereo pair.    I want to add AirPlay to my setup so am thinking that if I add an Apple Airport Express, which now supports AirPlay 2, I should be able to stream content from my iPhone to my Sonos from apps such as BBC Sounds?    Will this work or have I got this wrong?   Thanks   James

Sonos has just advised me that my ZonePlayer 100 will become a “Legacy Product” after May and will no longer be supported with software upgrades. Must I, in fact, replace it with a qualifying component if I want to continue driving my treasured Vienna Acoustics speakers as part of my Sonos system? What will happen if I leave the ZonePlayer in place? Will the rest of my system (two One SL’s & a Play 1) be affected negatively? The ZonePlayer still works perfectly, and I can't afford a new AMP amplifier, which will simply do the same thing and offer a bunch of other options I don't need. Will appreciate some advice.

I have received an email from you, which includes the serial number of my unit, which informs me that my Connect is now a legacy product.  I an utterly amazed and disappointed to receive this message as I only bought this unit last September. I find this totally unacceptable for a unit I have owned for only 4 months. Please can you therefore answer the following questions:-   Should I demand my money back from the shop I bought it from or from you? I also bought a Playbase and associated base unit. How long before these become legacy products? How can I have any faith in Sonos after finding the expected future life of my unit is so short?  

I do hope guys over at Sonos are reading this. If there’s one thing that I feel is lacking from the brand, then it’s a cheaper alternative to the Sonos Sub. One that will fit well with a pair of Sonos One speakers, both in terms of sound and price. Sonso One is what got me into the brand. It’s compact and minimalist. Works well with every environment. While I do have the connect and (as far as I understand) could get a 200-300 quid subwoofer on amazon with no problems, they all look like trashy 90s boxes. Please Sonos, make a cheaper version of the Sonos Sub.

If you change your mind on the Trade Up program Sonos is NO HELP.. They Brick your equipment and say there is nothing they can do. Just because they have a poor process I am out of equipment and they have been no help to resolve. 

Has anyone here gone through the recycling process, confirmed it, had the 21 day countdown clock initiated, and actually received their 30% discount code? I have done so, and yet there is no promo code or discount applied during checkout, shown in my account, etc.?  Thanks.

I have two eligible devices to trade up and I do want to make new purchases but I’m not in a position to do so yet.  How long do I have?

Just received the legacy email that tells me that half my 10 unit system will be obsolete from May.  So it appears that I can either pile more money into Sonos, accept that my modern equipment (less than 2 years old) will no longer be updated because I have the audacity of being a long term customer or go somewhere else.     So I can make an informed decision Sonos must now publish the support windows for all products currently available.  At least try to recover some credability.

Hi all, I have recently (2weeks ago) bought a pair of the Sonos play5 gen2 speakers. Using them as a stereo pair in a fairly large living room. I am now thinking of buying a Sonos sub to get some more low end base and clear up the midrange. But… When reading that Sonos is discontinuing some of their older products i am starting to hesitate whether i should purchase the Sub or not. The Sub was launched in 2012 in Sweden if I remember correctly and costs around 800 dollars here still. So it’s design is now 8 years old. 800 dollars is a hefty bunch of money to most, so I don’t really want to invest in a 8year old model to have it discontinued 6months later. What are your thoughts on the Sub and it’s now 8year old design? Will Sonos discontinue this as they did with the connect and play5 gen1 recently? Will there be another updated Sub to replace this soon? Do I dare to invest in this product?   Regards:Kris        

What will happen with my connect if iI will not accept the trade up.  Will my connect still function in the future ?  I do not need the feature that the port has !!   My connect is only a few years old and it does what it has to do ! What will happen in the future with my other sonos components ?Due to new firmware or other reasons will we have to buy new products ? Is this the way sonos is making business ?Hopely I'm wrong

I have a Sonos Bridge which connects with my Play:3 speakers. I recently purchased a Sonos Amplifier to connect with my stereo receiver and in-ceiling speakers. I just received notice that the Bridge will no longer be supported. Can I use the amplifier now the control my Play:3 speakers?

Seeing the recent trade in offers I was wondering if there is some planned end of life for Sonos Gen 1 products like most of the kit I own? I have just had a quick look at the Trade in offer and it is suggesting I spend a further £1500 to upgrade kit which seems to be working perfectly well. While I don’t argue that it is a reasonable offer I just wondered why I would need to do such a thing.  Is the stuff I own going to stop working at some point?

So i just recieved the email informing me my connect that I JUST PURCHASED NEW at BestBuy in DECEMBER is now not going to be supported??  I paid $350 just ONE MONTH AGO and this happened?? Maybe I need to return it to BestBuy?  Can I still do this.  I use it to connect my Turntable wirelessly to my Play1s and sub

Does the new version of the Sonos Amp auto power off with no signal present?

Hi,   I currently have a Play:Bar, Sub and two One:SL’s set up for my surround sound experience on my TV. I have a bridge connected as well (off the top of my head I’m not sure where or how).   I’ve just received an email stating that this is now a legacy product as of May 2020 and will no longer be supported.   I have two questions: Do I need this in my setup or can I run the surround sound experience without it? What if anything is a suitable replacement?

Hi all, i’m trying to make an outdoor setup with one or more Sonos Amps.   Problem is, i’d like to also have an outdoor subwoofer, which are almost all passive, and don’t really understand how i can set that up. Other non Sonos systems basically see the speakers daisy chained from the amp, and the Sub is simply treated as one of the speakers.   Anybody has a clue?

I am looking at a new AMP with outdoor speakers to add to my Sonos - I already have a couple of playbar surround systems set up and some One's around the house. I also have an old turn table that I would like to plug into the AMP. My question is, can I play from the turntable to a different set of speakers in my setup? e.g. to one of the playbar surround systems without it also playing on the outdoor speakers attached to the AMP? Or will anything that I play through the input from the AMP always going to have to play on the speakers attached, as well as any others I select? thanks