Unable to set Sonos Era 100 as Alexa-enabled device in room/group using Alexa app

Alexa is broken after the version 15.2 app update. Doesn't work on my Beam.

I’m in the US and I’m still having this problem with my Era 100. Diagnostic number 215206880.

Has Sonos responded with anything about this issue?

I think this may be sorted now in the UK

Just set it myself, all sorted!

This is such a crazy limitation (that also exists for the Move 2). It really undercuts Sonos’ Alexa integration story, to the point where you should really market these products as being only somewhat compatible on the Sonos website, so that people understand the limitations before spending quite a bit of money on something being somewhat falsely-advertised.

It’s mind-boggling that Sonos doesn’t have the ability to escalate to Amazon to fix something like this. I understand that it takes some time but this thread was opened almost a year ago at this point. Many of us, myself included, have gone all-in on Sonos in large part due to the Alexa integration. It seems like partnership is unsupported at best, and really hard to assume will continue to exist.

Please help make this right.

So glad I found this thread, but a little frustrated because I bought my Era 100 specifically because it is Alexa-enabled. Hoping for a resolution!

My diagnostic number is 1733313870. I am in the United States. Screenshots and detail below.

My Era 100 is named “Office Sonos” and does appear in the main Echo & Alexa list, along with my other Alexa-enabled devices.

If I select Office Sonos from my Echo & Amazon list, an additional device called seems to be displayed.

Selecting that device displays the device settings that you expect to see in an Alexa-enabled device. Note that this item originally appeared as “planigan’s Sonos Era 100” but I renamed it for clarity. I was able to rename directly in the Alexa app.

However, when I look at the Devices tab, I actually see these two devices listed separately for my Office Sonos. One displays with a speaker icon. The other displays with a generic device icon.

The device settings screen for the “Office Sonos” device just displays generic information when accessed from the devices tab.

When I try to add my speakers to my Office group, neither the Office Sonos device nor the Office Sonos Era 100 device appear in the list of Alexa-enabled devices. 

The Office Sonos device does appear in the regular devices list. However, selecting the checkbox does not persist across saves (i.e., I can select the box and hit save, but the device appears unselected the next time I return to the screen. The device never actually gets added to the group.) 

Despite all of the above, I am actually able to choose the Office Sonos device as the speakers to play for the Office group, even though the device itself is not in the group.

Good to hear our European (and UK) friends are getting fixes! Still doesn’t work for me in the US either. Over here, Era speakers are called “Devices” not “Alexa-enabled Devices”. They cannot control any groups. 

@planigan,

I was initially a little confused by your screenshots, but think I have most of the detail now. There are two components for your Era 100..

• Office Sonos - which is the actual speaker device itself
• Office Sonos Era 100 (which I assume you renamed yourself) - this is the Alexa component part of your Era 100 speaker.  Renaming it did slightly confuse me - I tend to rename mine too, but would have personally called it "Sonos Office Alexa” to show it was the Office Alexa component. 

Anyhow, it is correct that the Alexa component is embedded within the speaker device in the Alexa App, although there are now options in the new Alexa App to change views and see the Alexa device list in a variety of different ways, which perhaps adds to the complication.

I don’t think your Era Alexa  ‘control’ for a group is correctly working here, but what would help is to provide a screenshot first of all showing all your Alexa groups… to do that see the photo below:

It would be helpful to see all the groups you have in the Alexa App. Just carry on then and go into each group and just make sure that "Office Sonos” is not enabling/controlling any of your groups that you have… If it is, then remove it from the group.

Note you are looking for the speaker component only here, not the Alexa component that you called ‘Office Sonos Era 100’ because that is embedded inside the speaker component.

So, if found, remove "Office Sonos" from the first ‘enabling’ section of any group and then see if it will appear as an Alexa enabling device that you can then add to your Office group. If it still will not let you do that, then try removing/reinstalling the ‘Sonos Skill’ in the Alexa App and then give it another go.

Finally, if after doing these things it still will not work for you, then it maybe best to submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter… and refer them to your post here too.

Hope the above assists.👍

Like so many others I’m having the same issue in the US with a new Era 300. Has there been a solution yet? Diagnostic number: *************. The Era300 works with Alexa, but it’s not showing up in the Alexa app as an “Alexa-enabled device” in the Alexa app so I can’t say general commands for the room/group like “Alexa turn on the lights” I have to use the room name. Has this been solved yet? Screenshots below.

When listing all devices in the Alexa app it shows the Era 300 twice. The first is a default name I didn’t make with the wifi logo, and the 2nd is the era 300 named “New Master Bedroom”

  Neither device name for the Era 300 shows up for Alexa Enabled devices: 

But the Speaker does show up so I can add it as the speaker in the room/group, just not the Alexa enabled device in the room.

Moderator edit: diagnostic recorded and removed

Hi

The Era 100 are wonderful……….Alexa not supported is rubbish, it is.   You are correct. Had more or less the same problem. Upgraded my Sonos Ones first generation to a pair of Era 100.  Could assign them to the room however Alexa would not play game.  I changed the room name I was using on my previous Sonos ones and the problem was sorted.