Unable to set Sonos Era 100 as Alexa-enabled device in room/group using Alexa app

  • 28 March 2023
  • 50 replies
  • 2264 views
D

Today I’ve upgraded my two Sonos Ones with Sonos Era 100s. After adding Alexa to the speakers, I tried to go into the Alexa app to associate them with their respective rooms. I’m able to add them as the room speaker, but I am unable to set them as the Alexa device for that room (allowing for room-specific commands like “Alexa, turn off the lights”, etc).

What’s weird is my Era 100s will show up under the Echo & Alexa devices section in the Alexa app, but they do not show up under Alexa-enabled devices when editing a room/group (see attached screenshots).

I’ve reached out to Alexa support and they were largely unhelpful, they claimed that from their resources Alexa isn’t supported on the Sonos Era 100 (maybe their documentation hasn’t been updated since this is a brand new product?). So they left the conversation there even after showing them that Sonos clearly states Alexa built-in support for the Era 100.

Has anyone else experienced this issue? Seems like a bug in the Alexa app, and their support team is unwilling to report the issue up their chain.

 

Corry P 29 days ago

Hi Everyone

If you are still experiencing this issue (which we believed had stopped happening outside of Germany) please submit a support diagnostic and post the given number along with a screenshot of the Alexa app showing a lack of Era units under “Alexa-enabled Devices”, as above. Thank you.

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50 replies

Ken_Griffiths

Based on past experience, it’s usually some weeks, or even a couple of months, after the release of a new Sonos product before Amazon certify them as an Alexa Group ‘enabling’ (controlling) device. I’m not sure what that certification process involves, but clearly each new device has to be tested by them. It clearly hasn’t happened yet. I recall it took quite a while post-release before the Roam became certified for enabling a group, but these Era products can still be used with an Alexa group, they just cannot control/enable the group at this time.

Heres hoping the Amazon certification occurs sooner, rather that later.🤞

UKMedia
Userlevel 7
Badge +20

Today I’ve upgraded my two Sonos Ones with Sonos Era 100s. After adding Alexa to the speakers, I tried to go into the Alexa app to associate them with their respective rooms. I’m able to add them as the room speaker, but I am unable to set them as the Alexa device for that room (allowing for room-specific commands like “Alexa, turn off the lights”, etc).

What’s weird is my Era 100s will show up under the Echo & Alexa devices section in the Alexa app, but they do not show up under Alexa-enabled devices when editing a room/group (see attached screenshots).

I’ve reached out to Alexa support and they were largely unhelpful, they claimed that from their resources Alexa isn’t supported on the Sonos Era 100 (maybe their documentation hasn’t been updated since this is a brand new product?). So they left the conversation there even after showing them that Sonos clearly states Alexa built-in support for the Era 100.

Has anyone else experienced this issue? Seems like a bug in the Alexa app, and their support team is unwilling to report the issue up their chain.

 

Can you open the Sonos App>Settings>Services & Voice>Amazon Alexa and ensure that your two new Era 100’s are shown as enabled.  If they are not in the list then please select + Add to Another Product.

Remember: Sometimes Red Wine helps :)
A

Experiencing the same issue

619612689

A

Had a chat with Sonos week before last where they admitted it is a Sonos software issue and it is on their side to fix. They said they are aware of the problem but could not give a resolution date…

Corry P
Userlevel 7
Badge +18

Hi @Kirk33 

The Alexa code is not ours to alter so we cannot work on it, but we are working together with Amazon regarding the issue. We cannot give you a progress update.

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Corry P
Userlevel 7
Badge +18

Hi Everyone

If you are still experiencing this issue (which we believed had stopped happening outside of Germany) please submit a support diagnostic and post the given number along with a screenshot of the Alexa app showing a lack of Era units under “Alexa-enabled Devices”, as above. Thank you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
A

569097849

 

K
Userlevel 5
Badge +5

Hi Everyone

If you are still experiencing this issue (which we believed had stopped happening outside of Germany) please submit a support diagnostic and post the given number along with a screenshot of the Alexa app showing a lack of Era units under “Alexa-enabled Devices”, as above. Thank you.

Thanks Corry, my diagnostic number is 751178187.

I’m not able to get a screenshot, you’ll just have to take my word for it. My Era100s and my Sonos Five are not in the Alexa-supported list. The Sonos Five is expected; it doesn’t have a microphone. 

Pretty frustrating to hear that Sonos thought this was resolved despite all the evidence to the contrary (so many people reporting it and not even one single person posting that it works for them). 

J

I also can’t view my era 100 under the list of Alexa devices. My support diagnostic is 1427058777 and my screenshot:

 

S

It appears to be a global issue and from what I understand is this is something Amazon needs to fix, no idea if they are aware of this however and if Sonos are working with then to do that

R

My diagnostic number: 1515374376

My Era100 is positioned in my kitchen, trying to add to it to a group called ‘downstairs’, the device itself is called ‘Kitchen’.

You can see my 2 ‘Sonos Ones’ do appear, but they are in there own groups in different bedrooms.

 

A
Badge

Today I’ve upgraded my two Sonos Ones with Sonos Era 100s. After adding Alexa to the speakers, I tried to go into the Alexa app to associate them with their respective rooms. I’m able to add them as the room speaker, but I am unable to set them as the Alexa device for that room (allowing for room-specific commands like “Alexa, turn off the lights”, etc).

What’s weird is my Era 100s will show up under the Echo & Alexa devices section in the Alexa app, but they do not show up under Alexa-enabled devices when editing a room/group (see attached screenshots).

I’ve reached out to Alexa support and they were largely unhelpful, they claimed that from their resources Alexa isn’t supported on the Sonos Era 100 (maybe their documentation hasn’t been updated since this is a brand new product?). So they left the conversation there even after showing them that Sonos clearly states Alexa built-in support for the Era 100.

Has anyone else experienced this issue? Seems like a bug in the Alexa app, and their support team is unwilling to report the issue up their chain.

 

Having the exact same issue here! Received new Era speakers today, had Ones before. Removed Sonos skill in Alexa, deleted all Sonos devices, re-enrolled everything, but didn’t help. My remaining Sonos One can be added to a room, all new Era speakers cannot.

 

If anyone has a solution for this, highly appreciated!

J

Same issue in the US - 4648835. Both ERA 300 are still not showing in Alexa-enabled Devices section.

S

1814430503
 


Hope this gets fixed soon. I switched to Alexa because the Era doesn’t support Google Assistant. Disappointing to find that the integration doesn’t actually work right.

alfporto
Badge

Same problem for me with an Era 300, from Spain.

737207275
 

 

C

Hi Everyone

If you are still experiencing this issue (which we believed had stopped happening outside of Germany) please submit a support diagnostic and post the given number along with a screenshot of the Alexa app showing a lack of Era units under “Alexa-enabled Devices”, as above. Thank you.

Hi Corry, 

I have the same issue. My Era 100 (Cocina Sonos) and Era300 (Sala) still not showing as alexa enabled devices. Diagnostic number: 858997908

 

C
Userlevel 6
Badge +11

Have a look here at the steps I followed, I came to conclusion an issue with Alexa discovery:

https://en.community.sonos.com/speakers-229128/new-era-100s-cannot-setup-alexa-6881415

I also replaced some P1’s & Alexa Echo device with single ERA 100.

I did rename the room with the P1s & echo in Sonos App before I added new ERA100 to Sonos ina new room with the old name.

eg rename ‘Bedroom’ in Sonos App to ‘OLD Bedroom’, add new ERA100 to ‘Bedroom’ and forced rediscover on Alexa by disabling/enabling Sonos Skill.

Corry P
Userlevel 7
Badge +18

A big Thank You to all who submitted diagnostics!

We have enough to work with now.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
K
Userlevel 5
Badge +5

Same thing here. I’m in the beta programme and got the tech support people there to look into it - result “it’s an Alexa issue”.

I bought 11 Era100s to replace my 11 Ones. Set them all up today and then discovered this issue. Will be returning all 11. Sonos can shrug and say “it’s an Alexa issue” all day long, but Sonos is one who’s losing money from it, not Amazon. I wonder how much money they lose on returned merchandise. 

A

Sonos needs to fix this. Obviously it works with roam and move. Even if it’s an “Amazon issue” other speakers from the same company work fine - so does Bose FYI. 

E

This is super frustrating. I bought a pair of Era 300 units to replace a pair of Play:3 units because they had Alexa support integrated. But without being able to associate the Alexa device with a room it’s kinda useless. I wasted a bunch of time troubleshooting this. I live in California, USA. Diagnostic id is 397887563. Here are some screenshots showing that Main Bedroom Sonos is an Alexa device but can’t be associated with a room.

 

X

This is a very irritating issue for a new Sonos user. I bought these to replace some cheap Dots that have very poor sound quality. Not being able to talk to the speaker about things in the room/group breaks a basic functionality of the Alexa system. Not sure if it is Amazon or Sonos to blame, but it super sucks. 

J

Diagnostic number: 1725967583

 

Q

I’m having the same issue with new Era 300

S

Facing the same issue with ERA 300. It’s be great if Sonos can acknowledge and provide a tentative fixing date.

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