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Suddenly alexa is not working with my voice enabled Sonos Speakers S1 app

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60 replies

Corry P
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  • Corry P
  • Sonos Staff
  • 8600 replies
  • March 22, 2024

Hi @Dvantage 

You can go to Settings » System » [name of room] » Amazon Alexa » Wake Word Chime and turn it on.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
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  • Airgetlam
    Airgetlam
P

The update fixed it thanks.

 

i didn’t realise how reliant I had become on Alexa! Glad she is back!

Airgetlam
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  • Airgetlam
    Airgetlam
J
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  • jtt777
  • Lyricist III
  • 10 replies
  • March 22, 2024

Thank you for fixing this! Much appreciated. 

Airgetlam
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  • Airgetlam
    Airgetlam
M
  • Mol1
  • Lyricist I
  • 1 reply
  • March 23, 2024
Corry P wrote:

Hi @gduncan3595 et al

We have released an update for S1 that we believe addresses this issue. Please check your system for updates and test. If you continue to see this issue after updating, we recommend you get in touch with our technical support team for assistance.

Thank you for your patience.

Thank you - my house has come back to life 😂

Airgetlam
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  • Airgetlam
    Airgetlam
Schlumpf
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  • Schlumpf
  • Prodigy III
  • 1421 replies
  • March 23, 2024

@Dbuiz 

For Beta issues that forum isn‘t the right place. 
For the S1 fix there was no app update necessary. You just have to update Sonos firmware from within latest S1 app. 

Ralf
Airgetlam
D
J
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  • Airgetlam
    Airgetlam
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    Dbuiz
  • J
    jtt777
Y
  • yrs
  • Lyricist I
  • 1 reply
  • March 24, 2024

i have a sonos one and am experiencing this issue.

when i try to search for system updates in the s1 app it prompts me tom upgrade the iphone app.  the updated app says its not compatible with the device.  Please advise how can Inipdate the frimware.

Airgetlam
  • Airgetlam
  • 42783 replies
  • March 24, 2024

Upgrading the app on your phone is the first step, then you need to check for updates in the controller, and update your speakers. Pretty sure it’s in settings > system > system updates.

Bruce
P
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  • petetobin
  • Contributor I
  • 8 replies
  • March 28, 2024
jgatie wrote:
jtt777 wrote:

Regardless of blame, it’s still been three days since a high impact outage with no update and that’s utterly unacceptable 

 

I’m a lead software engineer in charge a $6+ Billion a year OLTP transaction engine.  Anybody interrupts me for an update in the middle of a high impact outage, they are losing their frigging job.  Period.  You will get an update when there is something to update. 

That’s a ridiculous answer.  I have led teams resolving major outages in the payments industry and you have to give hourly reports to management on what is happening.  Management will then disseminate the information to the necessary stakeholders.

J
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    jtt777
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  • petetobin
  • Contributor I
  • 8 replies
  • March 28, 2024
Schlumpf wrote:

Even if the issue occurs after a Sonos update, it can be necessary to fix it on Amazons side. Two partners have to adapt their software each other to get something working like Alexa. Sometimes A has to change something and sometimes B… But imo also if Sonos has to fix it, why don’t just wait until it’s fixed. Blaiming someone or complaining doesn’t make work on it faster.

That can be true if the Sonos update was attempting to utilise new functionality on the Amazon side of the fence which had issues  but I don’t believe it was the case here.

Schlumpf
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  • Schlumpf
  • Prodigy III
  • 1421 replies
  • March 28, 2024

@petetobin 

Only Sonos and Amazon will know the answer to this. All discussion about the issue imho isn’t worth it any more as the problem is resolved and Alexa is working fine again. 😎

Ralf
Airgetlam
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  • Airgetlam
    Airgetlam
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