Hi,
I have a pair of Play:1's in my kitchen, configured as a stereo pair.
Several times now (maybe, on average, once every 2 weeks), the right speaker stops working. Once it stops, it never comes back and the only way I can get it to come back is to separate the pair, and recreate it. This (so far) has worked immediately every time, so it appears the speaker itself works fine (in fact, when I separate it, I can always play music directly on it).
I have a couple of other pairs of Play:1's in my setup, and only ever get this problem with the same, right, speaker in my kitchen zone. Nether speakers are wired.
Any ideas why I keep getting this problem? For Sonos support, my Diagnostic confirmation number is: 603946054.
Thanks.
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
+20DianMu wrote:
I am having the same problem. Here is diagnostic # 388320624 Thanks.
In your report I see that there is some wireless interference making it hard for your Sonos speakers to keep in sync. This is probably due to your guest network, which is running on the same wireless channel as your main network, which can cause interference. Try changing your guest network's wireless channel to 6 or 11 and see if that helps.
+20fredsmith39 wrote:
I am having the exact same issue. I have two Play 1 pairs (plus two singles) and both pairs keep separating. The fix above works, un-pair then re-pair but this is annoying to do each day.
Diagnostics number is 1242515697.
My problem only started with the latest system update.
I have set fixed IP addresses and changed the wi fi channel, with no success.
Diagnostics number is 1242515697.
My problem only started with the latest system update.
I have set fixed IP addresses and changed the wi fi channel, with no success.
Thanks for the report. Your Sonos speakers are losing connection from time to time with your wireless network. This can make it hard for your stereo pair to stay in sync. Please try changing your router's wireless channel to 6 or 11 and test things out again.
+20StevenHannah wrote:
I have the same issue - two play 1's - the right hand side one often doesn't play. Diagnostic report 1256881205 - can you help? Thanks
Hi there,
I see some wireless communication errors between your Sonos components. This may explain the issue with your stereo pair. Please try changing the wireless channel your system is using and see if that helps.
chewmull wrote:
Same issue here. Diagnostics sent, #947515115. Thanks
Contact Sonos Customer Care
I am having the exact same issue. I have two Play 1 pairs (plus two singles) and both pairs keep separating. The fix above works, un-pair then re-pair but this is annoying to do each day.
Diagnostics number is 1242515697.
My problem only started with the latest system update.
I have set fixed IP addresses and changed the wi fi channel, with no success.
Diagnostics number is 1242515697.
My problem only started with the latest system update.
I have set fixed IP addresses and changed the wi fi channel, with no success.
I have the same issue - two play 1's - the right hand side one often doesn't play. Diagnostic report 1256881205 - can you help? Thanks
+20Bill Mills wrote:
I have the same problem. Two Play 5s (1st gen) configured as stereo pair. Right hand speaker (always the RH) often fails to start when system activated. Won't restore of its own accord. Fix is turn off power, wait a bit and then turn on again. Logged a fault with Sonos. As always, their answer was "wireless congestion", change WiFi/Sonosnet channel(s), move all RF sources nearby. Done all that. Have also locked specific IF addresses on all Sonos units but still the problem persists! Surely Sonos can fix this?
Hi there,
Wireless interference is the most common cause of a stereo pair falling out of sync. Please submit a diagnostic report after this happens, but before any reboots. Reply with the confirmation number, I can take a look for you.
I have the same problem. Two Play 5s (1st gen) configured as stereo pair. Right hand speaker (always the RH) often fails to start when system activated. Won't restore of its own accord. Fix is turn off power, wait a bit and then turn on again. Logged a fault with Sonos. As always, their answer was "wireless congestion", change WiFi/Sonosnet channel(s), move all RF sources nearby. Done all that. Have also locked specific IF addresses on all Sonos units but still the problem persists! Surely Sonos can fix this?
+20Emilek wrote:
Hi, also have this issue. Right speaker in l+r pair keeps going quiet. The touch controls and Alexa on this speaker will still control the system when it’s quiet though. It’s in the same room as the WiFi router. 225545706 Is diagnostics number. Thanks
It looks like there's a bit of interference showing up from a secondary wireless network your router is creating that is on the same channel as your main network. Try changing the network with the "-X" at the end over to channel 11 and see if that helps.
+20Thmcguire9 wrote:
Same issue with a One speaker in a pair. Incident : 298348780
Hi there,
In your report it looks like you have a Sonos 5.1 surround setup. I don't see a stereo pair. If the stereo pair of speakers isn't showing up in the app, please follow the steps in this guide to get the speakers reconnected.
If you're having trouble with the speakers in your surround setup, take a look around and in between the speakers and see if there are any third party wireless electronics which could cause interference. Common sources of this type of interference include cordless phone bases, wireless cameras, wireless baby monitors and wireless printers. Try moving away from your speakers any such devices you find.
+20kees de Graaf wrote:
Same problem here. Diagnostic confirmation number: 1086432769
It looks like you recently switched your system back to the mesh configuration by wiring in your Bridge. There are still some errors relating to connections to your wireless network. Please head into the Sonos app and go to the settings menu. In the advanced settings page you can click wireless setup to find the option to reset your wireless credentials. Please try this, then reboot your Sonos speakers. Send along a new report if any issues continue.
+20JTmedia wrote:
Typo diagnose number should be 1572755521
Thanks for sending in the report. There's wireless interference from nearby networks running on the same channel as your own. This is making it hard for your speakers to stay connected, and your right speaker has lost communication with the rest of the system. Also, you have 2 access points which are running on different wireless channels. Please try changing both of your wireless access points over to wireless channel 6 and test things out.
Hi, also have this issue. Right speaker in l+r pair keeps going quiet. The touch controls and Alexa on this speaker will still control the system when it’s quiet though. It’s in the same room as the WiFi router. 225545706 Is diagnostics number. Thanks
Keep in mind this is mainly a user to user forum so if you want fast response from Sonos one of the direct to Sonos contact methods may be better, twitter is open 24x7 other options are on the contact page too.
1 person likes this
Hi, I have a new pair of sonos play 1 connect as stereo. Same as anyone else. Every now and then right speaker will just go "offline" no sound. Got to separate and pair them again. I have set both spk to statics after seeing advise given here. But before that I have send in my diagnostic report number 157275521. Pls take a look.Cheers
+20Yciine wrote:
Hey Sonos staff,
I am answering to this thread as I do have a similar issue with Sonos Play:1 that I bought a couple of months ago. I do have the sound coming out of one speaker and not the other in a stereo pair. However, with the controller buttons (volume up/down, pauze/start) of both device I can control the sound coming of the only speaker working. Seems like they are connected to each other ?
My diagnostic report number is 1868022631.
Could you check what the rootcause is and what can be done to fix this ?
Kind regards,
Yciine
I am answering to this thread as I do have a similar issue with Sonos Play:1 that I bought a couple of months ago. I do have the sound coming out of one speaker and not the other in a stereo pair. However, with the controller buttons (volume up/down, pauze/start) of both device I can control the sound coming of the only speaker working. Seems like they are connected to each other ?
My diagnostic report number is 1868022631.
Could you check what the rootcause is and what can be done to fix this ?
Kind regards,
Yciine
Hi there,
Thanks for sending in the report. There are some wireless communication errors showing up between your speakers and network. I also see that there is a wireless network in close range to yours that is running on the same channel as your own. This could be causing interference, making it hard for your speakers to play in sync. Please try changing your router's wireless channel to 6, which is less crowded.
Hey Sonos staff,
I am answering to this thread as I do have a similar issue with Sonos Play:1 that I bought a couple of months ago. I do have the sound coming out of one speaker and not the other in a stereo pair. However, with the controller buttons (volume up/down, pauze/start) of both device I can control the sound coming of the only speaker working. Seems like they are connected to each other ?
My diagnostic report number is 1868022631.
Could you check what the rootcause is and what can be done to fix this ?
Kind regards,
Yciine
I am answering to this thread as I do have a similar issue with Sonos Play:1 that I bought a couple of months ago. I do have the sound coming out of one speaker and not the other in a stereo pair. However, with the controller buttons (volume up/down, pauze/start) of both device I can control the sound coming of the only speaker working. Seems like they are connected to each other ?
My diagnostic report number is 1868022631.
Could you check what the rootcause is and what can be done to fix this ?
Kind regards,
Yciine
Bart Riemens,
Albeit a while back now, I have encountered this issue in the past with my old Play 5's and I just broke apart the stereo pair and reset each one, one at a time so that I did not lose my setup ...and having set them up again as a pair, I have had no issues since. I also changed my wifi channel to one that was least-used in my locality, so that perhaps helped too.
Albeit a while back now, I have encountered this issue in the past with my old Play 5's and I just broke apart the stereo pair and reset each one, one at a time so that I did not lose my setup ...and having set them up again as a pair, I have had no issues since. I also changed my wifi channel to one that was least-used in my locality, so that perhaps helped too.
I have the same problem since a couple of months. Two wired play:5's in stereo and the right one stops playing every other day. The buttons still work on the device, but no sound. I have to unplug and plug it to reset it. After a 5 minutes the speaker starts to work again. Must be a "recent" firmware change because I have my speakers for 4 years and never had this problem before.
I am having the exact same problem. Right speaker stops working but the button still controls the music coming out of the left speaker. Diagnostic confirmation number is: 1936647214
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.