The Community Corner

I have not been able to connect to the Sonos app in over a week now. I have tried calling customer service but they are only open 10 am - 5 pm M- F!  Help!!  I miss playing music inmy house 

Hi,It Was my fault to do not check  before to buy, the more I test the product ( SYMFONISK  Ikea-Sonos) the more I am disapointed with the product. I plan to use the device as Home assistant message system first, and second task as music airplay device, second task is very disappointing outside of the “SONOS world”, some way it remembers me apple practices.Poor to Standard sound quality. ( its price is right.) Unsafe SMBv1 protocol ( if you plan to use Sonos with  your home music store Nas Synology or any device with “modern version” of SMB protocol , forget Sonos device, not recommended at all ) Static IP not allowed for sonos SYMFONISK, only configurable in your router side (mac-address IP reservation) not like this one. AirPlay protocol  is restricted (or bug) to media players as synology DS Audio etc. doesn´t work, you are not free to use your personal media player in your smartphone and send your music to Sonos device throught AirPlay wireless service. It seem sonos is focused in

Hi Guys, I wanted to know, if anyone has used fives as studio monitors? Do you guys think, we can use 2 Fives as left and right channels on a studio monitoring sound interface? I would also like to know, fi using 3..5 mm jack to connect to a computer to use 2 Fives as Studio monitor is okay vs. using a 6 mm.? As such Fives don't have a 6.4 mm jack....so I will have to use an adapter and I am fine with that as long as the sound quality does not get affected. Thanks. 

I have found that the Apple TV 4K is not really compatible with sound bars. I can get stereo sound or PCM only. I called all the parties involved and I think the Apple TV 4K requires a firmware update possibly even Sonos needs one also. I am working with Apple and Sonos and hope to hear of a firmware update that will resolve this problem. It works fine with Roku.

Battery life is below expectation.  I have a JBL Charge that I bought for $99 six years ago which outlast the Roam hands down.  Very disappointed in the Roam product.

It I click on my avatar / Subscriptions I get a “sorry an error occurred” on this page:https://en.community.sonos.com/favorite/overviewAnyone else having this problem?

From the Sonos app, the quality of my life would be vastly improved if the ability to add a song to multiple playlists were to be developed. E.G. from Sonos app, add song to Spotify playlist and be able to select more than one playlist at a time before tapping “Done”. That would be great. Thanks. 

I live in Australia and have ZP100 and ZP80 units that I would like to upgrade to 4 Amps under Upgrade Program. I have an upgrade credit on Sonos.com, but when I try to buy products on Sonos.com shop it is designed for US purchasers only.I have now found out that there is an in-store upgrade program in Australia, but to take advantage of this, I have to reverse the credit on Sonos.com. How do I do this? Help please !! Thanks 

This is a very minor thing but given that it’s an icon that is always visible on the dock would be great to see addressed. The current Sonos S2 icon on Mac doesn’t fit in with the design aesthetic of the Apple ecosystem at all. It’s just an oversized square without rounded corners that in my opinion just doesn’t look very good. Here is what it looks like currently: Mac OS app icon It’s also a bit weird because it doesn’t even seem to match the icon design used on the website and other apps. Here is what it looks like when referenced on the Sonos website: Icon from Sonos website Sonos speakers are sleek and cool. I think attention to other little design details in the app would fit better with the brand image.

I enjoy Sonos radio.  How can I see the title of songs being played?  For example,  listen to FIP and others.

I love my sonos system and sound quality is still great even after years. BUT the APP really needs improvement: too slow and not at all user friendly

Ok, just got the Sonos Roam. Is the power button really this awful or do I have a bad unit? I’ve read some threads of same problems I am having. If this is normal, then it’s a fatal flaw. It’s just awful. Completely unresponsive and borderline useless.  I am legacy S1. I cannot try my Roam until I remove all my S1 products and upgrade to S2. However, my replacement speakers are on “back order “. So, cannot cut the S1 ones off just yet. The Roam sits on a shelf, useless.  my issue is, do I return it now so I don’t go beyond the return window while I wait my new speakers?  I am worried the Roam may not work at all. The power button has me really concerned. Spent the extra money to have a full Sonos system. But maybe I should just go JBL for the BT speaker. They are reliable . 

I bought a pair of Sonos Five and they were shipped with DHL. I waited all morning for the carrier without hearing the doorbell or a call. Suddenly I received an email and a sms saying that delivery had been attempted but that it was not at my address. My shipping address was missing the letter of the apartment. On my purchase receipt, and the DHL receipt, the letter doesn’t appear. Those kind of details that people who do things wrong don't care about, make customers lose whole days. I like Sonos, but there is a difference between the brand image they convey, and the price, and a ton of setbacks and heartaches they bury their customers with. Now I'm worried about whether the changes Apple is going to make to Airplay 2 will carry over to existing Sonos products, or force the purchase of a new generation of speakers. When your business is not selling products to new customers but selling only to those who have already bought some from you, the business closes early. And if they don't ev

I’ve watched Sonos do shady things with their apps over the last decade.  It went from assuring users that there was no need to update the app -“We would never force anyone to update their app to allow their system to work” I was once told - to collecting user data, etc.  Then came the infamous recycle program.  Well, now it seems the nefarious nature of the first and second issues have merged to become one and Sonos looks to be forcing units off-line in order to force users to replace older units, even if the old unit was working just fine.My ZP-120 (which is the most-seldom used unit of my system) worked perfectly fine until I updated my app.  Then, suddenly “poof” it no longer would even power up.  I was on at least 5 phone calls with Sonos, and no one could figure it out.  While I was on hold for 20+ minutes, I started poking around to see how many others had this problem. IT WAS A LOT.  Not all of them seem tied to app upgrades, but the timing of my failure was beyond coincidental

I have 5 Sonos devices. All been working fine. Half way through the day, 4 disappear from the app. Managed to reconnect most, but my beam now won’t connect to the wifi. Wifi is fine, and the connected devices are working. This has happened a few times and is really annoying. Was considering more Sonos devices but not sure it’s worth it now 

I see SONOS connects to multiple dozens of music and other services.  I want the same ability to have app integration, air-play or "cast" audio from my Peloton Android bike to Sonos. The speakers that come with the bike are week. This would be a great feature and really spice up the workout experience. It would also benefit SONOS for users (and there are many like me) that want more sound when they work out. Bluetooth is not enough as I have the workout room setup with speakers through a SONOS port. I would think its best to setup like Pandora, Apple Music, Spotify and similar services. An “airplay” type of casting to a  SONOS one would be secondary as an option here. Summary: Connect both services, benefit tens of thousands (they have millions) of Peloton users. The benefit goes into exposure to SONOS for these new users. The byproduct is the benefit of better sound than the tiny speaker built into the bike. Reach out if you would like this feature added!

Hi there,im currently building a stud wall to house the tv and ARC sound bar. Because the bar is going to be recessed is there a certain clearance needed for the side and upwards firing speakers? many thanks

I accept I have to listen to ads if I don’t subscribe to the PRO, Premium, VIP service. That’s fine. What about the volume of the ads? Does SONOS have to crank up the volume so much? It’s jolting! I read another similar comment elsewhere on these pages and the answer was something along the lines of “ it depens [not on us but] on who is serving the ads.”  Thanks but I don’t buy it. The high volume ads is an old radio tactic so the excuse is invalid. SONOS: WOULD YOU PLEASE TURN THE VOLUME DOWN FOR THE ADS? or TURN IT UP FOR EVERYTHING! 

Currently the Sonos port has about a two minute delay after the music stops before it turns off the 12 V trigger. It would be very nice if the Sonos software allowed for an adjustable delay of five or 10 or 15 or 20 or 30 or 60 minutes. Sometimes it’s nice to be able to pause the music for a short phone call etc and afterwards start listening to music again, but the short delay means my big Adcom amp has to warm up again which takes about a minute on its own.   thanks!

Alright, byebye. I have a playbase, 2 sonos one gen 2 and two sonos roam to give away. what a crappy and overpriced system. sooo many issues, so much hassle. router. connection, reset, yadiyah. man, i just wanna listen to music. putting on a good old boom box now. gee… sonos… sad. 

I bought 1 Sonos S5 and 3 Sonos 3 a few years ago.it cost me some amount of money thinking that I had a system that could last for a certain time.then Sonos developed  S2 which is not compatible with the previous generation. This forces the customer to let down their previous equipment and change the whole system.This is and stupid scheme of planned obsolescence which not acceptable with current sustainable policies and for this reason, I DO NOT RECOMMEND TO ANYONE TO BUY SONOS EQUIPMENT ANYMORE UNLESS THEY CHANGE THEIR POLICY AND FIND A WAY TO MAKE THEIR 1st gen system compatible with the S2 App.Next time I buy a music equipment I’ll avoid SONOS.What a disappointment !!!Stéphane Begue.  

I think this is for everyone (if not mods will delete and I apologize) but got an email for a cool free event this Saturday. Not a fan of this style of music but will tune in because it’s pretty unique and BEST of all, it’s FREE!  Let’s support this so we can maybe get some more of these events. Thanks Sonos! Stay in with  Sonos Radio Order in dinner and enjoy an evening of jazz with legendary musician Joey DeFrancesco, performing live from the historic Van Gelder Studio.    Tune in from the Sonos app.    Saturday, May 15 9:00 PM EDT

Hi, just a word of warning to Sonos UK customers returning faulty items to Ivy Technology in Poland via a prepaid Waybill with DHL. My DHL pickup was refused this morning as despite following the returns instructions to the letter Sonos omitted in these instructions the need to provide a commercial invoice with the package.DHL driver didn’t help by just refusing the package and driving off but that’s another issue.So, due to Brexit, you’ll need to fill out an invoice and tax information, hopefully Sonos will see this and update instructions for UK customers.

Is this somehow related to Sonos beta testing?  Several people have emailed me regarding this.  I received it from a different address than the one I use for Sonos.  Is this just more google spam?