Talk Sonos Products

Spotify is about to launch lossless sound quality, I hope Sonos PlayBase can support. Sonos Playbase has not supported the lossless music of Apple Music, unfortunately.

How much have your senior team received in remuneration since your ongoingly atrocious app was ‘updated’?

After 10+ years and 18 current devices (and numerous others I sold so I could upgrade), I'm not sure this will be the solution going forward.  What drew me to Sonos in the first place was that it seemed committed to being “brilliant at the basics.”  However, if you can’t make the sound come out of the box in a consistent way after I hit a button, then THAT’S a problem.  I am not minimizing the challenge of doing this… I know it’s hard with corporate, shareholder, technology, tariffs, labor, blah blah.  But I bought this system exactly BECAUSE at one point it worked and you had this figured out.  And now it isn’t (at least not as well).  It’s a psychological barrier for me to overcome and move on, but I’m almost there.  I still believe this is a strong product and company, but if it can’t figure out something as simple as a mac controller (after 10 years of looking at the same interface), then I think I can move on. Especially since the solution to ‘update’ the controller is to delete i

I’m in search of a longer power cable for my ERA 300’s? Does Sonos sell one?

About to purchase arc ultra for its ability to offer clear voice and purchase wireless headphones as well- wondering if the two products could work together meaning that I have the headphones on listening to tv show so I can hear the vocals better but everyone else in the room can listen to the arc ultra? Or is it only one or the other? Listen to the tv show with the headphones or the arc? 

Hi, I would like to know your recommendations to clean the dust inside the sub mini. Can I use a soft cloth or something to clean carefully the speakers? They have a lot of dust in the bottom side of the speaker cones.Thanks!

Bonjour,Depuis quelques temps, j’ai systématiquement le message d’erreur “impossible de se connecter à Plex” alors que mon compte est bien associé au compte et que Sonos accède bien à ma bibliothèque Plex. Moderator edit:Google Translate-Hello,For some time now, I've been consistently getting the error message "Unable to connect to Plex" even though my account is properly linked and Sonos is accessing my Plex library. 

I’m posting this because I’d like to present you with information regarding wireless streaming of music services and how it relates to the available band width provided by your router. Before I start, I’m going to provide information about my ISP and network setup.ISPGoogle Fiber 3G Plan (incoming) $100/mo_USDMy Network  Wi-Fi 7 Asus AiMesh with wired backhaul Asus GT-BE98 Pro Router (main node) Asus RT-BE96U Router x 2 (satellite nodes)I’ll admit that my setup is not the typical network utilized by most consumers. It is high-end in terms of equipment cost which is approximately $1500_USD and ISP service. However, the principles are the same regarding performance of a network regardless of build and specifications.This picture shows the Mbps hitting my router for download and upload which is approximately 3G as provided by my ISP Google Fiber. You need to understand that there is no consumer device currently available that can utilize 3G speeds.  A consumer device with a wired connecti

 I recently noticed that Sonos has improved low-frequency response with a DSP update. I could really hear the positive changes while watching Dune 2. Our goal now is to address the issue where low frequencies generated by the overhead channels aren't being redirected to the soundbar's midwoofer.  While this isn't a problem for those using a separate sub, it can negatively impact the listening experience for those using the Sonos soundbar as a standalone unit, such as with the bar + Era 100 or bar + Era 300. https://drive.google.com/file/d/1RWLGzNhMYmZo9dTxqljgpGtiU5NDnXW4/viewThe video I've attached shows the kick sound from the overhead channels starting at the 30-second mark. You can hear the low frequencies not being redirected to the soundbar's midwoofer.  Also, in the case of one of the famous Dolby Atmos demo videos, "Core Universe", you can feel that the mid-woofer of the soundbar is not working at the 41s to 44s part of the video, when the low frequency is output through the ov

Is the discontinued sonos one sl compatible with sub 4? If not, is there a sub that is compatible? We have these in the garage and they sound great but I'm looking for a bit more deepness that I can feel. 

Sonos has only gotten more difficult to move and re-setup.  Done. done. Done.  I don't even care if I can resell the system I've purchased, just ready to unload it. Moderator Note: Modified in accordance with the Community Code of Conduct.

Hi,  Not sure if this is the right place but...  I would like to request the last.fm scrobbling feature be re-enabled on the android Sonos app, or at least allow other scrobbling apps to read now playing information to do their thing.At the moment the feature appears to be in a sort of "zombie" state where scrobbling still occurs but only if the play queue isn't changed in any way (e.g. Skip, play next...). I have to reset the connection and it works again. (on Move this means putting the speaker in Bluetooth mode then back to WiFi mode and on my Arc it means turning the TV on and off again to switch inputs). This was available on previous versions of the app. 

Hi there The new Sonos app has adopted the strange behavior of defaulting to a random(?) room when you start it. Apparently it is designed so that you always first have to go to ”Your System”, then select the room you want to play music in, and then you can start to play something. Three steps instead of one.This is for me a highly anoying behavior as it is wholly redundant. I only play one music track in all rooms, it would be after all quite a cacophony if I would play different tracks in each room. Isn’t this the point of whole house audio, that you can move from room to room while seamlessly enjoying the same music?in essence this means that I have stopped using the app for starting playback. I just use Plexamp or Spotify now and don’t bother with the Sonos app any more. These apps allow me to directly select the room, without going to separate views or UIs.The only use case for the Sonos app anymore is firmware upgrades or speaker grouping changes.How do you guys see this?

I live in a 2nd floor wood frame apartment.  I’ve a Beam 2 and 2x Sono ONE Gen2.  I like to replace the two ONE’s with a SUB.  Can anybody recommend one?  Doesn’t have to be brand new.

Hi all,I am hoping to get some insight on appropriately placing my era 300s as rear surrounds.  I have followed the help guide from Sonos to get started (I.e. both speakers have at least 8” of clearance on either side, at least 1” from the behind and are approximately 8 ft apart from each other).  Also, the era 300s are about 1 foot back from the seating area and offset about 1-1.5 ft to either side.   My main question is should the era 300s be less offset and closer to the chairs or is this good?  My understanding is that rear surrounds should be slightly behind and offset from the listening area.  Hoping to get some input here.   Lastly, are era 300s too much for this space? Would it have been better to opt for the era 100s? No complaints on the 300’s performance as I did notice an improvement over the One SLs that I had has rear surrounds before this.Many thanks in advance for your help and input.

Hello, I am asking for help in choosing additional SONOS sound system for the following set: Sony XR-48A90K 48" OLED 4K TV + Apple TV 4K set-top box (2022) + SONOS Beam 2. Living room about 15m2, I watch streaming Movies - music. What do you recommend to buy? SONOS Mini subwoofer or SONOS ERA 100 pair.

My cat keeps stepping on the buttons at night and accidentally turning the speaker on. I know someone who covered the buttons with a plastic cap to stop it, but that looks clunky and isn’t really practical. It would be great if there were a true “off” option or a way to lock the controls when I don’t need them.

hi guys i have just bought x2 Sonos roam 2 speakers what other portable Bluetooth speaker would you suggest buying to complement the roam 2 speakers i was thinking the move 2 ? Im very new to the Sonos world thanks in advance 

Wondering about speaker placement (2x Era 100s) in this open concept kitchen / living room. Not pictured in the image below - two stools at the kitchen island that I often eat at.  

HelloWhen I turn off one of my predefined alarms, Sonos turns it on again.When I delete the alarm, Sonos undeletes it.Never had this issue beforeAnyone who knows what to do?  

Voice on update is now excellent. It was very bad before and needed subtitles. Now everything is way more balanced with the right volume of surround to voice. PLEASE do not f.... This up by changing it. Leave it. I have a beam with small bass and surrounds s2I've had hi fidelity systems for 40 years and it is now excellent. 

For years there has been only problems with my sonos system. I’m so close to chucking it all out the window. The last hour: Playbar works, unable to add livingroom speakers, try ten times, playbar disappears from system, app goes completely blank, livingroom re-appears, unable to pause, playbar reappears in app but without sound, and on and on and on and on ad infinitum et absurdum. Where can I send it all for incineration?! 

I have a Sonos ray, Sonos 1 and a Sonos move. When I put on my Sonos Move for music in our conservatory it automatically puts the music through the Sonos ray even though I click the source to be the move. Getting so frustrated. Moderator edit: Changed “roam” to “Move”

I am sitting here on a quiet Sunday running a NAS setup through my head for media storage and Sonos access. I haven't worried about this so far as we've been enjoying streaming but it's time to get my old music library online.  Currently everything is on a media computer that was connected to my original surround sound system and TV for ripped dvds. I am looking to transfer my music library to a NAS box that I can simply plug into my orbi router.  I've read through the tutorials for setting up various NAS boxes and was interested in talking about current tech.  I have setup many NAS systems for network backup in the past but was interested in your input on what available today using a SDD drive in place of a conventional HD. The reasoning for this really boils down to the fact all my network gear is in our bedroom and I would expect the sound levels for a SDD system would be less that the legacy setups. We live in the woods and frankly it is truely refreshing to have  dead silence when

Evening all. Have a large Sonos environment started maybe 13 years or so back. It’s been refreshed a time or two and continues to grow. It has in the main, been near flawless in operation. It’s all S2 and most devices not so old.But a problem recent months has prompted some questions which I’m hoping I can get your experience and recommendation on please. We took the view way back that running RJ45 copper to each device was the best way to go. Every device bar an ARC with wireless One’s associated, are hard wired. But I’m now wondering what is the optimum networking configuration for 2025? Discussion today with Sonos support caused me to think that wireless seems be the preference. Or a combination of some wired and some wireless. There was less enthusiasm for wired only.Why do I say this? We I swapped two very old and long in the tooth Netgear 48 port PoE switches out in favour of two brand new high spec managed Netgear switches. The PoE side of things had been failing for some time a