Talk Sonos Products

Feature Request: Currently, for the Arc, there is no dedicated center channel nor controls. Additionally, when surrounds are used, the side-speakers of the Arc are disabled. I’d like to request the option to select simulated (current) or real surround. By real, I mean a dedicated center channel distinct from left and right channels. And when that option is selected, a wider sound stage can be achieved by NOT disabling the side-speakers. Call it ‘expert mode’ or something, but let US decide how to use the system as per our preferences and have tuning options for that.

Does this exist, if not can Sonos please make it. I would love to be able to save specific room settings  like base and surround volume. I like different settings when listening to different types of music. Would love to be able to save settings so I don’t have to constantly adjust.  

I’m planning to add a Sonos Arc Ultra mounted to an 85” TV in my large master bedroom. Off to the side of the bedroom, there’s a small covered patio where we are able to see the TV.I’d like to add a speaker on the patio so we don’t have to crank up the Arc Ultra just to hear the TV outside. I already have a pair of outdoor speakers on the patio powered by a Sonos Amp, but since that setup still runs on the Sonos S1 controller, I can’t integrate them with the Arc Ultra (S2-only). That’s fine — the Amp system will remain separate. The new Arc Ultra will be used only for the TV in the bedroom. The patio speaker would not be used as a surround, just grouped with the Arc Ultra for TV audio. I do have AC power available outside. Question: Which Sonos speaker would be the best choice for this setup? Should I go with a Sonos Five, or is there another speaker better suited for this? 

Hey everyone,I recently got a Sonos Era 100 and overall I really like it – great bass for the size and a pleasant sound.But I’ve noticed two things: The highs sound a bit muffled compared to the mids and lows, even after running Trueplay. It feels like the left tweeter is slightly weaker than the right, especially when I run left/right channel tests. Has anyone else experienced the same with their Era 100, or is this just my unit / room placement?I have already replaced the model believing it was a hardware issue 😅Thanks in advance for your feedback 🙏

Never fun to wake up one day and find Sonos doesn’t recognize any of your speakers. I have two Play:5 (Gen 1) speakers and two Play:1 speakers and all are running on the S1 app due to the Play:5s.None of them could be found by Sonos.  Unlike the S2 App Firewall message, there is no message other than no speakers could be detected. After hours of searching for answers and experimenting, I finally found a process that worked.A shout out to all you IT guys that say “Have you tried turning it off and then back on?”.  And by off, they mean unplugged…and by unplugged, they mean for 5 minutes. Unplug Modem and Router. Disconnect the Ethernet cable between Modem and Router. Let them sit for at least 5 minutes.  Unplug all speakers Plug in Modem, once completely rebooted, reconnect the Ethernet cable and  plug in Router  Starting with the Play:5, reset to factory settings by pressing the mute button while then plugging in the unit.  Keep mute button depressed until you see the alternating Orang

Sonos desperatly need to employ some specialist back end network connectivity engineers. The amount of time my systems just straught up dissapear from the sonos app just cooks me. Absolutly nothing wrong with my wifi network at all. Everything other device on the wifi works no issue. But sonos just cannot get it right. How difficult is it to get some new firmware out to sort this s*** out.  Moderator Note: Modified in accordance with the Community Code of Conduct.

Spotify is about to launch lossless sound quality, I hope Sonos PlayBase can support. Sonos Playbase has not supported the lossless music of Apple Music, unfortunately.

How much have your senior team received in remuneration since your ongoingly atrocious app was ‘updated’?

After 10+ years and 18 current devices (and numerous others I sold so I could upgrade), I'm not sure this will be the solution going forward.  What drew me to Sonos in the first place was that it seemed committed to being “brilliant at the basics.”  However, if you can’t make the sound come out of the box in a consistent way after I hit a button, then THAT’S a problem.  I am not minimizing the challenge of doing this… I know it’s hard with corporate, shareholder, technology, tariffs, labor, blah blah.  But I bought this system exactly BECAUSE at one point it worked and you had this figured out.  And now it isn’t (at least not as well).  It’s a psychological barrier for me to overcome and move on, but I’m almost there.  I still believe this is a strong product and company, but if it can’t figure out something as simple as a mac controller (after 10 years of looking at the same interface), then I think I can move on. Especially since the solution to ‘update’ the controller is to delete i

I’m in search of a longer power cable for my ERA 300’s? Does Sonos sell one?

About to purchase arc ultra for its ability to offer clear voice and purchase wireless headphones as well- wondering if the two products could work together meaning that I have the headphones on listening to tv show so I can hear the vocals better but everyone else in the room can listen to the arc ultra? Or is it only one or the other? Listen to the tv show with the headphones or the arc? 

Hi, I would like to know your recommendations to clean the dust inside the sub mini. Can I use a soft cloth or something to clean carefully the speakers? They have a lot of dust in the bottom side of the speaker cones.Thanks!

Bonjour,Depuis quelques temps, j’ai systématiquement le message d’erreur “impossible de se connecter à Plex” alors que mon compte est bien associé au compte et que Sonos accède bien à ma bibliothèque Plex. Moderator edit:Google Translate-Hello,For some time now, I've been consistently getting the error message "Unable to connect to Plex" even though my account is properly linked and Sonos is accessing my Plex library. 

I’m posting this because I’d like to present you with information regarding wireless streaming of music services and how it relates to the available band width provided by your router. Before I start, I’m going to provide information about my ISP and network setup.ISPGoogle Fiber 3G Plan (incoming) $100/mo_USDMy Network  Wi-Fi 7 Asus AiMesh with wired backhaul Asus GT-BE98 Pro Router (main node) Asus RT-BE96U Router x 2 (satellite nodes)I’ll admit that my setup is not the typical network utilized by most consumers. It is high-end in terms of equipment cost which is approximately $1500_USD and ISP service. However, the principles are the same regarding performance of a network regardless of build and specifications.This picture shows the Mbps hitting my router for download and upload which is approximately 3G as provided by my ISP Google Fiber. You need to understand that there is no consumer device currently available that can utilize 3G speeds.  A consumer device with a wired connecti

 I recently noticed that Sonos has improved low-frequency response with a DSP update. I could really hear the positive changes while watching Dune 2. Our goal now is to address the issue where low frequencies generated by the overhead channels aren't being redirected to the soundbar's midwoofer.  While this isn't a problem for those using a separate sub, it can negatively impact the listening experience for those using the Sonos soundbar as a standalone unit, such as with the bar + Era 100 or bar + Era 300. https://drive.google.com/file/d/1RWLGzNhMYmZo9dTxqljgpGtiU5NDnXW4/viewThe video I've attached shows the kick sound from the overhead channels starting at the 30-second mark. You can hear the low frequencies not being redirected to the soundbar's midwoofer.  Also, in the case of one of the famous Dolby Atmos demo videos, "Core Universe", you can feel that the mid-woofer of the soundbar is not working at the 41s to 44s part of the video, when the low frequency is output through the ov

Is the discontinued sonos one sl compatible with sub 4? If not, is there a sub that is compatible? We have these in the garage and they sound great but I'm looking for a bit more deepness that I can feel. 

Sonos has only gotten more difficult to move and re-setup.  Done. done. Done.  I don't even care if I can resell the system I've purchased, just ready to unload it. Moderator Note: Modified in accordance with the Community Code of Conduct.

Hi,  Not sure if this is the right place but...  I would like to request the last.fm scrobbling feature be re-enabled on the android Sonos app, or at least allow other scrobbling apps to read now playing information to do their thing.At the moment the feature appears to be in a sort of "zombie" state where scrobbling still occurs but only if the play queue isn't changed in any way (e.g. Skip, play next...). I have to reset the connection and it works again. (on Move this means putting the speaker in Bluetooth mode then back to WiFi mode and on my Arc it means turning the TV on and off again to switch inputs). This was available on previous versions of the app. 

Hi there The new Sonos app has adopted the strange behavior of defaulting to a random(?) room when you start it. Apparently it is designed so that you always first have to go to ”Your System”, then select the room you want to play music in, and then you can start to play something. Three steps instead of one.This is for me a highly anoying behavior as it is wholly redundant. I only play one music track in all rooms, it would be after all quite a cacophony if I would play different tracks in each room. Isn’t this the point of whole house audio, that you can move from room to room while seamlessly enjoying the same music?in essence this means that I have stopped using the app for starting playback. I just use Plexamp or Spotify now and don’t bother with the Sonos app any more. These apps allow me to directly select the room, without going to separate views or UIs.The only use case for the Sonos app anymore is firmware upgrades or speaker grouping changes.How do you guys see this?

Hi all,I am hoping to get some insight on appropriately placing my era 300s as rear surrounds.  I have followed the help guide from Sonos to get started (I.e. both speakers have at least 8” of clearance on either side, at least 1” from the behind and are approximately 8 ft apart from each other).  Also, the era 300s are about 1 foot back from the seating area and offset about 1-1.5 ft to either side.   My main question is should the era 300s be less offset and closer to the chairs or is this good?  My understanding is that rear surrounds should be slightly behind and offset from the listening area.  Hoping to get some input here.   Lastly, are era 300s too much for this space? Would it have been better to opt for the era 100s? No complaints on the 300’s performance as I did notice an improvement over the One SLs that I had has rear surrounds before this.Many thanks in advance for your help and input.

Hello, I am asking for help in choosing additional SONOS sound system for the following set: Sony XR-48A90K 48" OLED 4K TV + Apple TV 4K set-top box (2022) + SONOS Beam 2. Living room about 15m2, I watch streaming Movies - music. What do you recommend to buy? SONOS Mini subwoofer or SONOS ERA 100 pair.

My cat keeps stepping on the buttons at night and accidentally turning the speaker on. I know someone who covered the buttons with a plastic cap to stop it, but that looks clunky and isn’t really practical. It would be great if there were a true “off” option or a way to lock the controls when I don’t need them.

hi guys i have just bought x2 Sonos roam 2 speakers what other portable Bluetooth speaker would you suggest buying to complement the roam 2 speakers i was thinking the move 2 ? Im very new to the Sonos world thanks in advance 

Wondering about speaker placement (2x Era 100s) in this open concept kitchen / living room. Not pictured in the image below - two stools at the kitchen island that I often eat at.  

HelloWhen I turn off one of my predefined alarms, Sonos turns it on again.When I delete the alarm, Sonos undeletes it.Never had this issue beforeAnyone who knows what to do?