Talk Sonos Products

I don’t want Sonos radio taking up screen space as I don’t use it and have access to plenty of music that I do want. So how do I remove it from view?

Under General Settings - About Your SystemPlease could the BSSID be displayed for each speaker.This information is already available under the Device’s Network Settings but having on the About Your System display would make it easier to check for any anomalies when trying to understand possible network issues for Speakers in a Room.

Hi.Have a big Sonos system. Exceed 32 units.Divided into more Sonos systems on same network. No problems - all using Netgear Orbi Mesh WiFi. Have Ikea Dirigera (newest) and Ikea remotes on my “primary system”.The Ikea switches (over time) from primary to secondary or third Sonos system leaving remotes non functional.When I power off and reconnect power to Dirigera - it again finds my primary system until next time it switches. In the Ikea Smart Home app - I cannot select a system. Look like Ikea scans my network for units and selects.

Hi Sonos Team and Community,I am writing to propose a quality-of-life software update regarding the Status Light behavior on the Sonos Arc Ultra.Currently, the settings only appear to allow the light to be permanently "On" or permanently "Off." I would like to request a "Dynamic" or "Active Only" setting that bridges the gap between these two options.The Proposed Behavior:The status light should automatically illuminate when the speaker is in active use (receiving a signal from TV, Bluetooth, or Wi-Fi) and turn off when the speaker enters idle or standby mode.The Reasoning (Why this is needed):Visual Feedback: Users need to know when the device is successfully receiving a signal or connected to a device. "Always Off" removes these helpful visual cues entirely.Distraction Reduction: Having the light "Always On" can be visually distracting in a dark room when the system is not actually being used.This feature would provide the pe

Hi fellow Sonos enthusiasts, im looking for a bit of advice. i currently have an Arc Ultra and sub 4 in our Family room which is a very awkward shape. It is approximately 7m by 3m and laid out as per the attached picture (sofa and dining area along with opening to open plan kitchen) The ceiling is also vaulted 9ft at rear (top of image) to about 14ft at highest point (bottom of image) and as such the atmos effect from the arc is a little compromised. im now looking at add rears which will likely need to be roughly 7ft high on the rear (far left of pic) wall.  im not too concerned with cost but don’t want to fork out the additional c£400 if the benefit will be negligible. would appreciate peoples thoughts and if anyone has had a similar predicament what did you do?

HelloHow to adjust left right balance on a stereo pair of Era 300 for music listening?I am honestly shocked that such a basic and essential feature is not available by default.My situation is straightforward. I cannot place my speakers in a perfectly centered listening position. The right speaker is farther away, so I simply want to increase its volume to compensate and keep a proper stereo image.How can we adjust the left right balance on an Era 300 stereo pair when listening to music?If the option exists somewhere, I cannot find it. If it does not exist, I do not understand how a system positioned as premium can lack such a fundamental control.Thanks

Is there any way to make Apple Music's iOS 26 automix work with Sonos speakers?

Hi,I would like to order the combination set of Arc Ultra + 2 Era 300s.  The Arc needs to be black with the Eras white.  Is it possible to order the combination deal in this configuration?  There is only an all black or all white option on the website.Thanks, Kevin

When trying to watch a movie through Disney app on Apple TV, the sound is broken, intermittent…… all other apps play fine…. Netflix, prime….. it’s just the Disney app…. Advice please

Hi, I am running the Amp and Sub Mini with a pair of KEF Q150’s. Sounds really good but I’d like to try better speakers, namely better KEFS, LS50 Meta’s.Anyone running them please? I have searched and a couple of posts 5 years ago came up. Thanks.

How do I control my Sonos froma remote location? My Sonos is set up on WiFi 

Hi,I’m new to this so I need some advice please.   I currently my have a pair of jamo E800 speakers (wired) that are connected to my stereo amp but the cabling is a pain and unsightly and I’m thinking of replacing them with a pair of Era100s (using a line in adaptor) .    My question is, will I notice a significant difference in sound quality  ?

Sonos, where is your dedicated remote? I would definitely buy it!! Hate having to turn on my iPhone, launching the app and fiddling  (frankly i would much rather use Apple Music and do if at all possible) I can use my Samsung app for my tv but never do. The dedicated physical remote is so much easier. Please make a physical remote for your speakers!!!

HiMy current system is listed below together the dates acquired.  I am considering adding, for example,  an ERA 100 or a Roam 2 and I'd like to understand if the new speakers would integrate with my existing configuration. Also, would I need to use the S2 app for the new speaker(s) and would the items below be compatible?Bridge 06/2012Connect 06/20123 x Play 1 02/2014Play bar 09/2014Sub (Gen 2) 10/2016ThanksBryan

Hi I have just brough a Roam 2  and really impressed. I would like to further enhance the sound . What would be the best way to go ? Either going for another Roam 2 unit or for a more powerful Move II . What would be the best combination ?

So I have a 3 speaker system in my restaurant, all Play 1s. The speaker nearest to the router is wired the other two are connected by SonosNet and are 5m and 10m away from the wired speaker with line of sight. All speakers mounted at ceiling height approximately 2.5m.The system works fine when it’s not so busy but in the evening the wireless speakers cut out once we get probably more than 15 people in the restaurant and I am left with only the wired speaker playing. I have tried so many things and it’s driving me insane. The router is a BT Smart Hub 2.  What I have tried so far :Raising the router to ceiling heightDisabling the 5Ghz bandDisabling guest wifiTried all 3 modes on the routerFactory reset my speakers and reset the systemRebooted the routerDeleting and reinstalling the appSwapping speakers around It would be a pain to wire all the speakers but that will be my final thing to do if all else fails. 

I am looking at purchasing a 83-85” tv. I currently have a samsung QN85Q70TAFXZA 4k Smart (2023). I have had a lot of problems with it switching tv speakers randomly. I have eventually got it to work semi consistently. From what I can gather LG and sony tv’s tend to have the least issues when working with the sonos arc. I am wondering if there are any particular LG models or series that considered “problem free” when it comes to working with sonos arc?  

Since 2011 I have been a loyal Sonos customerThen they upgraded and left me out in the coldMy Sonos products from 1211 are unreliable. They function and don’t function. Very frustrating.A 15% discount is not helpful since I spent over $1000 in Sonos’s equipmentThat now doesn’t work as it’s supposed towill not buy a Sonos product unless they give us a big big discount

I have the playbar, play on and play 3 speakers. When we originally bought the speakers I was able to download an app on my phone and was able to get the speakers working. I was able to control them from my phone. We eventually removed the app from my phone, but when I reinstalled it, I could no longer get the speakers to sinc. I believe that these speakers now require some sort of upgrade?? Our playbar is the only speaker connected now to the TV, I don’t want to lose that connection. What do I do to get everything working again.I dont really want to buy new speakers as I cannot afford them now

Which eligible upgrade items receive a 30% off upgrade credit? I checked all my items, and they receive a 15%, upgrade credit, despite some being from 2015. You would think that any item that can no longer receive updates would be a candidate. I realize that the blast email sent out said “up to a 30% upgrade credit”. Just wondering how old, or which items specifically, meet the criteria for the 30% upgrade credit. Thank you.

I currently use a Sonos Arc setup with two Sonos Subs in the same room, and the improvement in bass distribution is fantastic. However, in larger rooms or more acoustically challenging environments, the ability to add a third (or even fourth) Sub would be extremely valuable.I’d love to see Sonos expand the current limitation and allow more than two Subs in a single zone. This would open up new possibilities for advanced home theater setups and professional installations.Is this something Sonos is considering for future updates? I know many users with larger spaces would benefit from this flexibility.

I recently purchased the in line  3.5mm headphone to usb-c adaptor so could connect my headphones to the Apple 16 iPhone. However, it does not work. The sound just plays on the phone. Have I purchased the wrong adaptor

Bonjour j’aimerais un pack surround dans mon salon avec labarre de son arc, un hub et j’hésite entre des era 100 ou era 300. Ma pièce fait 36 m2 (salle salon ) 

Well it has happened again.  Tunein will not work with sonos.  I have been having the problem for about a week now.  This happened about a year ago also.  Anytime I try to connect to any tune in station or podcast I get commercials on a loop. Deleting account, reathorizing does nothing.Same old sonos,  same old garbage !!

Hi Sonos,I’m experiencing the same issue that user CarlDemus mentioned with the Sonos Arc.I honestly didn’t expect this kind of sound quality concern from Sonos. Compared to my 65" Samsung TV speakers, the Arc’s sound comes across as thin. I really noticed the difference when I compared it side-by-side with my Bose Smart Soundbar 700. The Bose was connected using an optical cable, and the Sonos Arc through HDMI eARC, so I could switch between them instantly.To be honest, the difference is significant. At 40% volume on the Bose and 75% on the Sonos Arc, the Bose still sounds fuller and richer. It makes me wonder if my Sonos Arc might be defective. One night, I turned off the Arc and continued watching using the TV’s built-in speakers — and the TV sounded louder and more present. That was extremely disappointing, especially after seeing so many positive reviews online.At this point, I’m frustrated and unsure if this is a unit issue