Talk Sonos Products

Hello everyone!Ive recently bought the Arc Ultra, Sub Gen 4 and 2x ERA 300s and love the sound and sleek system design. Its fantastic!However, I was shocked to find that i cannot play my UHD Blu-Rays with DTS-X and DTS-HD MA audio.While i appreciate there are licensing costs associated with the formats, let the CUSTOMERS decide if they want it. Add a $10 or $20 one time fee which customers can pay to “activate” DTS if they want it.This is supposed to be a premium soundbar, but only supports Dolby…. its extremely odd.Would love peoples thoughts and if there is planned DTS integration (beyond DTS 5.1 which is dated!)Many thanksJ

Hello,I have bought the new SONOS Arc Ultra with 2 Era 300 and a Sub Mini.Here is my question. Since my TV only supports HDMI Arc, what are the best audio settings to choose on the PS5?As I understood, I should select under “Audio Output” and “HDMI Device Type” “AV Amplifier” and under “Number of channels” “7.1 channels”.What should I choose under "Audio Format "Priority"? Normally I would select Dolby Atmos, but my TV does not support HDMI eArc, so the big question is which format to select:    Linear PCM     Dolby Atmos     Dolby Audio     or DTS?Your help would be much appreciated.Best regards,Marc

Hi Would it be possible possible to show meta data on the now playing screen, or an advanced view accessed from that screen?So things like the file type, bit rate, year, genre etc. Competitors such as Wiim have this as standard and it's a very useful feature. The vaguely remember it was previously available on Sonos too, in an earlier version, but I might be wrong. Thank you. 

Hi. I am hoping someone can help. I have just upgraded and now I have: Samsung TV S95D - 55”Sonos Arc Ultra and Sub 4my blu ray player - Sony BDP-S790 I have the arc ultra connected to the e arc hdmi 3 on the TV. I also have Virgin (TiVo) connected to hdmi 1 and Apple TV on hdmi 4. On hdmi 2 I have a hdmi switch that has a Nintendo Switch, PS3 and the Sony blu ray.  everything else seems to be working but I can’t get any sound out from the blu ray at all. it has picture but no sound. Has anyone got any ideas? I have already tried using different ports in the hdmi switch but that doesn’t seem to have made a difference.  I have tried new hdmi cables from Amazon and used them for the blu ray → hdmi switch and hdmi switch → tv.   

As a relative newby to Sonos, I looked to Trueplay to help setup the ideal sound stage adjustments. I enjoyed the Sonos ARC with Sonos Subwoofer as my primary use and added the Sonos ERA 300’s a little later. Sonos tech assistance was very helpful but the result was “underwhelming”. (term used by quite a few Sonos reviewers). The 300’s added little. Yet their design and heft is substantial. Then a review by Murasgul about 10 months ago nailed it: Turn off the Trueplay; go down the rabbit hole.Sonos really does try to provide a simplified process to help set up a surround sound home theater.  Perhaps if your room fits that ideal, it might work. In my case it didn’t. And I suspect many suffer the same poor acoustic response.When at a music concert, ever notice a small section in the audience where their sound engineers are set up? The music group invests in the engineer/sound mixer to maximize the experience for each hall they play in. And of course, recording studios try to maximize sou

I am a HUGE Sonos fan, and I am concerned that Sonos still does not support Apple Silicon for a desktop install on Mac.  Apple released Apple Silicon for MacBook Pro back in November of 2020, so it has been 4 years!I see Sonos as a cutting-edge technology company, so not recompiling to allow a native Apple Silicon experience is very disappointing.  I waited on upgrading my laptop to an Apple Silicon processor to avoid having to use the emulation software (Rosetta).  All of my software is running natively on Apple Silicon. Sonos is the only product that has not made the effort after 4 years to update to a natively supported Apple Silicon application.I am now using the web app, which is very slow to respond to commands/actions and not as good as the desktop app.  Why is this a native app for Apple Silicon that is not an option today?  

I am moving from Canada (120v) to France (220v) with a number of SONOS speakers and want to know where I can purchase EU power plugs.

Is there a way to turn my surround sound up without turning up the Arc ultra?

Wird es irgendwann Ohrpolster aus Stoff geben für die Sonos Ace? Moderator Edit: Google Translate- Will there ever be fabric ear pads for the Sonos Ace?

Heard from an industry insider Sonos is planning a paywall for all but the basic app features (once the app actually works).

Another complete round of hardware and software updates today. Including Ace update. At least everything updated on the first pass and EQ settings were not auto-reset, so maybe Sonos deserves a little credit.Unfortunately this update still does not reflect deployment of TrueCinema on the Ace. And I see no changes to the UI on iOS. Maybe there's something for others and Android users.... 

My system comprises a PLAYBAR, SUB Gen 2 and ONE speakers.They were working fine and showing on the SONOS App for quite a few years up until buying a new TV. After disconnecting devices during the TV install, the Sonos App didn’t recognise my devices anymore? Eventually after hours of trying I finally got the PLAYBAR to connect to the app after doing a factory reset but I just cannot connect the SUB Gen 2 and both of the ONE speakers to the App…I’ve been trying for hours and at the point of going to the pub!..can anyone help me out and advise what the problem could be and hopefully a fix? Got to say the app appears slightly different to how I last remember it..I never needed to open it to be honest..and it seems a lot worse than j remember it?..thanks in advance for any help. 

Sonos is the ONLY app that I cannot control from outside my home wifi. I all I want to do is deactivate a couple of alarms that I forgot to do before I left on vacation. I can access my door locks and alarm but not even change a alarm away from home. 

I am about to connect my ERA300 via the uSBc input to a record player phono out. Does this mean I cannot also stream music to it from other devices without a full reset?

Are we getting the possibility of generating new and editing existing playlists soon?I understand that it has been a priority to make the app work for people that have been hit really hard on the functionality, but really... it's been 9 month.Are Android users getting the widget functionality back also?RegardsNiels

Sub min always disconnects when switch the tv off

I have all the settings correct on tv and xbox and have done trueplay. The sound is awful it does not play half the sounds at an audible level when playing games and has no directional audio even in stereo. In Atmos you need to turn it to 60+% to hear ambient noises under that its like having ear plugs in. Yet i can watch the same game being played in YouTube and it has full surround sound and you can hear sounds that you can't hear playing games directly. Feel like i wasted £400 for a mono speaker

I’m wonderingWhen I arrive home, and I am listening to Apple Music or Audacy on my phone, through my headphones or car speakers: is there a simple way to shift the music to the whole house? right now, I have to open AirPlay, select one speaker, then open S2 ad scroll down to the actively playing speaker, then open the speaker list and select play-all or whole house. thats a lot of steps, for what seems to me as a common task. also whenever playing a single speaker it’s never the one on the top of the S2 speaker list, the top is always the last inactive group session which is useless since nothing is playing there. thanks

So what exactly was the performance upgrade?In this update:This release will be gradually rolled out to users over several days. Customers can check for updates in their iOS / Android app store and download the latest version of the Sonos app once it's available to them.Reliability and performance updates Requires latest system update - 82.3-60160

Hello!I need some advice from you, I have an LG TV with Earc output, a UST projector (Awol) with earc, I have just bought a Feintech 0402 (https://feintech.eu/en/collections/hdmi-topseller/products/feintech-vax04101-hdmi-earc-pass-switch-4x1-for-soundbar).I want to connect two to three players Playstation, Blueray through Feintech.The problem I have is that I want to be able to choose to watch TV OR my projector without having to unplug and plug in the HDMI cable to get sound to my Sonos Arc Ultra.

Hi,I have a 36-square-meter living room.I currently own 2 Era 300s. To me, they lack bass punch. Initially, I wanted to return them, but I missed the return window, so I bought a Sub Mini to address the bass issue. The sound is good, but unfortunately, I don’t like how the Sub Mini looks in my living room. The optimal placement for the sub makes it very visible, and it looks like a small trash can to me (and to my wife). I’m considering returning the Sub Mini and selling the 300s to get a pair of Fives, which, based on what I’ve read, don’t need a subwoofer to deliver good bass and punchy sound. Here’s my question: Will a pair of Fives without a sub sound as good as or better than a pair of 300s for stereo music? I don’t listen to Atmos music.Will the difference be noticeable? If you could rate the sound quality of a pair of 300s at 100%, how much would you rate the Fives? Thanks!

I was annoyed that we now have to reauthorize our accounts all the time, but now when I request the reauthorize to take place I get “account not found”.  This is on the heels of not using the speakers for months while the last update was figured out.    can I suggest you use a sandbox environment for testing before going live with these features nobody is asking for?    Also, remove the reauthorize requirement.   Thanks!

Can the Sonos App be used to control the Sonos Ray from multiple mobile devices?  Thank you.

Trying to get my Sonos port to connect to WiFi. No flashing green light so the app doesn’t see the system. Works if plugged into Ethernet but my hub is in a different room so not ideal. Any ideas?

I have been issues with Beam 2 and my Series X and I believe I have identified the problem. While playing Rivals, I noticed that the sound of footsteps either absent or very faint, and this issue is in many other games as well. It appears that when I face away from, the footsteps and other sounds are much louder and more detailed. However, when I face enemies, their footsteps and other sounds are silent or barely audible. It has been 2 years now i have tried everything reset equipment even sent beam back and replaced changed  hdmi leads etc nothing works. App says atmos but no directional audio and most sounds are very quiet unless above 60% and then the sounds that were audible at 30% now are so loud half the street and hear it. Edit:btw when i turn away i have directional audio. This is just games btw if i say watch a game that i own on you tube it sounds perfect atmos even simulates the directional audio quite well. Moderator Edit - Combined posts