Skip to main content
Answered

reset connect amp

  • August 2, 2025
  • 1 reply
  • 54 views
S
Forum|alt.badge.img

After housing for a week or so when it worked fine,  some reason Sonos could not find 3/5 pieces of kit and says “this kit is part of another system, reset and add to new system” - a real pain to have to force the reset on each and add - using “Sonos network” when it asked.

however for 1 piece, this doesn’t work - it says created temp Sonos network “ but my phone cannot find it to connect to. Have tried adding it to system via Ethernet network but when I try and access it it disappears from the system and needs readding - any suggestions ? 

Best answer by Stanley_4

That is very odd.

I'd have tried a full reboot, Sonos, router and controllers before the Factory Reset, if that didn't solve things a Support call would be my next option.

Once you have Factory Reset you have wiped diagnostic data Support could have used to help you so it is best saved as a last resort unless specifically called for in the Sonos instructions.

Probably best to call Sjpport as they can see the internal data hidden from users.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Stanley_4
  • Stanley_4
  • Lead Maestro
  • 12395 replies
  • Answer
  • August 2, 2025

That is very odd.

I'd have tried a full reboot, Sonos, router and controllers before the Factory Reset, if that didn't solve things a Support call would be my next option.

Once you have Factory Reset you have wiped diagnostic data Support could have used to help you so it is best saved as a last resort unless specifically called for in the Sonos instructions.

Probably best to call Sjpport as they can see the internal data hidden from users.

Terms & ConditionsCookie settingsAccessibility statement