Talk Sonos Products

Sonos, please add more EQ options to the Sonos app.For example separate rear height volume slider for Era 300’s and center volume slider for soundbars would be absolute game changers. More customization is never a bad thing!  

In the past, functional version of the Sonos app(s):There was an option in the settings menu to enable UPNP functionality. After this was enabled, the UPNP servers on the local network should show up in the Music Source area.I had turned this on in the past to browse UPnP Libraries that I keep online but don’t merge into my main listening library. They are handy to have when the mode suits us (think Christmas music). I could queue music from these shares indirectly by adding items to my Sonos favorites.The current versions of the apps do not have this enable/disable setting/feature anymore. Though, because I enabled this in the past, the Windows app still ‘supports’ this. I just turned on an old NAS (you guessed it, with my Christmas collection) with a UPnP service running and it shows up in the Music Source list. I know with all the rest that is going on in the Sonos mess this one may not be way up there in the need to fix list but it is a handy feature, so I just wanted to get it out

I could be wrong on this but maybe someone on this list can answer it. You will need to know some basic info on my SONOS system so I posted below..I mostly use my personal music library that is located on a solid state drive via my ethernet wifi connected network. I have a Apple Ethernet-wi-fi router that has an USB input on it. My SS drive with over 39,000 tracks on it (also my Apple itunes AKA Music drive) is connected to that same router. My SONOS components grab my music from that SS drive. With this upcoming software update it sounds like I (anyone with a similar hook up) will lose access to their connected drives??? I will lose of all my own paid for music on that drive. So one questions since I’m not quite a computer nut is… Is the way I have my SS drive connected to the router via USB considered a NAS drive?? Will I lose access to that drive if I do the update? 

Hi @Corry P / @Jamie A  / @Sotiris C., so many issues with the new app and so many threads, that I don't know if this one has been discussed yet, so I would like to report it to be sure it’s on the backlog:On Amazon Music I can search for an Artist and see their Top Songs folder, but there's no option to play these songs. If I click on one of these songs it plays only this one and stops.In 16.1 and before I was able to play all songs on the Artist Top Songs, being also able to toggle shuffle and repeat. Could you add this to the bug backlog, please?Thanks

Buying a new soundbar for a small room but don’t know what to buy. Watching movies and listening to music 

Hi There  here is the layout of our flat and we want to purchase Sonos for this flat. So far we have an in ceiling speaker in the master ensuite.  but we will need to purchase a system for the living  room/ kitchen / dining and standalone speakers/ sound for each bedroom. Only one TV in living room ( bedrooms don’t have TV’s).  what would you recommend at a sensible cost don’t want to go over the top on spend? 

With the inability of the new Sonos upgrade to easily play my Music Library I found a way to access my Music using my iTunes organization, Songs, Imported Folders, etc.  I now use my iPhone where I stored ALL my Music.  A lot easier to access my Music than the mess Sonos recently made.  I have a iPhone 15 with over 18,000 songs, using a good portion of my 512 GB’s.  

After updating to the latest version the other day, I was able to get a bunch of features (like searching the music library) back which was great and I followed the notes to add my music library from an external drive.  It finally worked!Unfortunately, when I added a few dozen more albums today and tried updating the music library it started looking for the regular Music folder on my iMac instead of the external folder that was where the music library was listed.With all of the struggles with the app I know I probably should have just let it go w/o the update, but I thought “maybe if I remove the music library and start over it will grab the new additions?”Of course, now I have no music library at all… It keeps looking for the regular Music folder.  Anybody have any ideas how to get it to look for the external drive again?   I’ve retraced the previous steps, but it just won’t stop looking for the regular Music folder  

Hello everyone,(ROOM 1 - living room, in the pictures)I would like some advice on Sonos Beam vs. Sonos Arc.I already have a setup consisting of Beam 2, mini-sub, and 2x One SL, which I am very satisfied with, for my 3-meter by 5-meter living room.I've found a discount for the Sonos Arc at around $722 - brand new.I bought the Beam at a price at which I could probably sell it for about $323 - brand new, purchased a year ago.My question is, for the price difference between the two, and my 15-square-meter room, will there be differences that justify the upgrade?Has anyone else faced the same dilemma?Mainly, the system is used for:- TV, Twitch, YouTube- Music- MoviesI have heard negative opinions about the Arc regarding both dialogue clarity and midrange sounds. I've also seen many comments suggesting that the price difference between the two isn't worth it for such a small room. I should mention that it's important for me to keep the volume reasonable when listening to music or watching mo

I thought it couldn’t get any worse. No fast scroll, no album art, no search.You’ve basically destroyed use of my music library.Now I want to listen to an album called “Trance Europe Express” that I’ve filed under the Album Artist “Trance Europe Express” because it’s a series of compilations and I get this  track 9, 3, 2, 10 etc.This is on both the Android app and Windows desktop. After playing this mess the Android app just crashes cyclically now.What else might suffer from the same thing? DJ Paul Oakenfold, filed under Album Artist Paul Oakenfold, lots of different artists.   Yep, worked for years but now junked. Thousands of pounds worth of equipment now no more than scrap.Apologies if someone else has pointed this out but a search of topics didn’t immediately show anything obvious.I don’t expect anything other than corporate platitudes so really don’t bother. Do better. 

Since my NAS device with SMB v1 only no longer works with Sonos I have to purchase a new NAS device. How do I know if a particular NAS has SMB v2 or higher? I’m not seeing this listed in the specs and don’t want to accidentally purchase a NAS that only has SMB v1. Does anyone know? 

Unable to transfer ownership on my play gen 2 any ideas

I’ve bought many thousands of pounds worth of Sonos. The new update must have been written and tested by completely incompetent amateurs.Better companies sort things out when it’s obvious that an update is a complete disaster. Not Sonos apparently. I’m surprised there’s not a class action suit going on. Literally millions and millions of consumers spend turned into junk.own up - you’ve messed it up. Now tell us you’re going to fix it!!

The songs played on the SONOS speaker cannot be displayed synchronously on the SONOS client. The delay is very severe. Please solve it as soon as possible!

Well, had my workroom dual Sonos ERA 300s set up in stereo pair with sub and all was well.  New app was automatically downloaded to my iPhone and lost the system.  Nothing recognized.  Finally, after trying to reconnect multiple times had to reset all 3 units (2 ERA 300s and Sub Gen 3) to factory defaults.  Even then a hell of a time to reconnect.  Had to create a new room for them and finally got them paired.  Plays through Amazon Music fine.  But trying to play iPhone music (Apple) through Bluetooth is no joy.  Can pair but shows what appears to be a speaker designation for one of the speakers.  And then only plays through one of the speakers and the sub.  Will keep playing with it but made me wonder the extent of the issues the recent email from the company apologizing for the new app really are.  

This new app is a complete disaster. Sonos had become part of my music experience; I’ve been using it for almost 10 years, and I’ve figured ways to move between music services, manage playlists, explore artists, queue up songs. This new update has removed at least 10 feature that I’ve noticed in the last week, and I imagine it will take forever to fix. Can I go back to the old app? I feel silly threatening to stop using Sonos, but this will seriously put me in Bluetooth mode, which is the first step. I mean it’s so bad. Why was this a good idea?

Alguien que hable español, me podría decir si es normal que mi sonos beam gen 2 de repente cuando veo televisión en una Samsung o juego en la Xbox se le vaya el sonido por 1 segundo o un poco más y después regrese?, es por la conexión? Moderator edit:Google Translate-Someone who speaks Spanish could tell me if it is normal that my Sonos Beam Gen 2 suddenly loses sound for 1 second or a little more when I watch TV on a Samsung or play on the Xbox and then comes back? Is it because of the connection?

In the past I have been using PLEX to run my Music - through the Sonos App - I had many issues with connection but never had any issues with volume. Most of my playlists were downloaded throughout the years from iTunes.I have signed up for Apple Music for convenience and now use Apple Music through the Sonos App to play my Playlists in Era100 Speakers - since I changed to Apple li had to turn down volume to 18 (on PLEX I had them on 32) - some songs are playing extremely loud and others play very quiet - I have been tried the Apple Soundcheck option but on or off does not seem to make a difference. music is played in my business so it extremely annoying having to change volume for every song - anybody had any similar experiences? Any ideas? Solutions? Thank you very much 

Recently with the new app I have to go into the app to control the music. Used to have a quick way to do it with a drop down from the notification bar. How get back?

I would like to ask what will happen if I add a Sonos Sub Mini to my surround system ( Beam Gen 2 and two Sonos Era 100 speakers ) as far as I know the low frequencies go to the sub. If I use Trueplay to set up all the speakers and then decide to turn off only the sub using the toggle button from the app, what will happen?Does the system only remember the current Trueplay setting ( Beam Gen 2 /  2 x Era 100 / Sub Mini ) or when turning the sub-Mini off via the toggle button from the app the system will revert to “old” trueplay settings ( Beam Gen 2 /  2 x Era 100 ) and restore low frequencies to them.

when turning up the volume sliders in the app, the sliders are not responding properly, when I slide to increase the volume slider will move up and then back on it’s on. also there is a big delay when hitting the play buttons as well as pausing a track.

Since the new app update this month, the Pandora play modes (e.g. Deep Cuts, Discovery, etc) is not visible.  Anyone know how to set that in Sonos, or did they eliminate it???

Conectar audio de TV LG sin salida audio optica a PlayBase Moderator edit:Google Translate-Connect audio from LG TV without optical audio output to PlayBase

I have contacted your support several times since may when you launched the new app version.Every time i get a real polite answer. We are working on this and it will be fixed en a couple of week.Now many “couple of weeks” have passed and absolutely nothing has been fixed. Actually ten “10” weeks.I still haven’t access to my music library (my primary source), cannot add to my playlists from other sources than Sonos own. it is a scandal and you (Sonos) have failed your customers to that extent. It's a mockery. I am now actively looking for a replacement for my Sonos, I simply have to have a more stable and reliable system.

Hi @Corry P / @Jamie A / @Sotiris C., so many issues with the new app and so many threads, that I don't know if this one has been discussed yet, so I would like to report it to be sure it’s on the backlog:I use Amazon Music and I listen mostly to their Stations. When I play an Album from Amazon Music or Live Station from Sonos Radio they correctly appear on the Recently Played. But, when I play an Amazon Music Station, it doesn't.In 16.1 and before it always appeared. Could you add it to the bug backlog, please?Thanks