Sonos System

BDP-Dan - I 100% agree with you - if they don’t fix this issue I’m suing Sonos - this is the second time we have had to spend hours and days seeking to solve a problem they created  - last time we had to buy a more modern Sonos - not again - this is clearly a glitch with their app - I’ve got screen shots to prove it and Sonos need to fix it because I’m not paying any more money. All we did was change our internet provider from bt to re who are the same company and then our problems started with Sonos - not with any other app mind you - just Sonos - it is always Sonos that creates headaches after headaches. We won’t give them a penny more and we don’t recommend them to anyone. We will invest in Bose next time.

Oooo the fun doesn’t stop here. So I thought I cracked it, it now says it needs to update…but guess what guys? That’s right, “sign in as owner” and that’s regardless of Ethernet or WiFi

Just wanted to add that this is also happening to me.

I decided to unplug the entire house. Went out for a few hours. Came back turned everything back created an entire spot just for the Sonos. Created a new profile. Factory reset the Sonos. And wouldn’t you believe it…it still doesn’t work.

Like everyone here. I haven’t been able to connect my Sonos play 1 to the system after following all the help articles and instructions. :( I don’t understand why logging in my issues, no one can email a solution. 

I think that’s the worst bit. I don’t know about others but I’ve tried reaching out and it’s ridiculous. I’ve tried following the numerous rinse and repeats on YouTube/Google and none of them actual deal with the issue we’re all having. 

Having same issues as described above. Sad part is I was just telling my neighbor about my Sonos setup. Figured I’d upgrade my app and system since it was on my mind. Too nice of a day outside to spend an hour + mucking around with this crap. 

I just received a survey from Sonos about their new app. What a timing.
I especially enjoyed rating the following statement in the survey:

“Everyday interaction with my Sonos system is delightful”

Well let me tell you how I really feel.. 

There are two of us with accounts on our system. For some reason my account is (mostly) fine but my husband has only limited access to things and gets the “sign in as system owner” message. When he goes to System Settings he is unable to select anything and gets the sign is as system owner message.

 We’ve tried the “reset app” on his account to try and set it him up on the system again, to no avail. So we’re just using my login for now. 
 

SaraCG wrote:

There are two of us with accounts on our system. For some reason my account is (mostly) fine but my husband has only limited access to things and gets the “sign in as system owner” message. When he goes to System Settings he is unable to select anything and gets the sign is as system owner message.

 We’ve tried the “reset app” on his account to try and set it him up on the system again, to no avail. So we’re just using my login for now. 
 

 

It’s clearly an issue on Sonos end but instead of acknowledging any of the numerous community posts or social media posts they ignore it. What good is an item that you have to use work around for? And that’s if it even works, otherwise, like many in this thread we are left with a speaker which is beaten by an Alexa or my old man playing the spoons

I’m a brand new Sonos owner and this is a real * experience.  Pretty close to boxing it back up and returning it.  Getting the endless login / update loop

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

This is the WORST experience I’ve ever had with a new product!!!! RETURNTHING THIS *!!!!

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Somehow a green light appeared on my beam gen 2 and it’s working now, despite the app not working.  Guess the software update happened anyway.  May of rebooted it a couple times, not really sure if holding down play button is rebooting or not without a decent app to walk me through it.

The last two times, I made it to live chat and they assured they will solve my issues and we will get cut off and no follow up. I have also sent in diagnostics but never got any action either. It’s interesting Sonos listed community as an option so we can see how many people are in the same shoes and give up trying? 

What’s that sign in to update? What’s that, you signed in? We can’t have that you’re not the owner even though you are. People keep this thread alive I feel when we hit 000s of replies Sonos might take a Quick Look and deny they’re at fault

So they can moderate replies but not actually respond themselves. Geez anyone would think Sonos is a scam of a company because they market themselves as a high end audio company but only fools with too much money would by them now. Imagine your top end speakers being out done by a speaker like Alexa or Google home.

After spending one full day on this, and putting myself to sleep dreaming about this, I was able to finally solve the issue. 

This is what you need to do, hope this helps (it seems possibly the app update messed all of us when trying to register new items). 

1. Delete the app from all devices you have
2. Unplug all old devices so they are not found in your system
3. Install the sonos app in only one device for now
4. Log in to the app, there would be no systems found
5. Setup only one device (new device you are trying to setup)
6. it will setup successfully
7. now, important piece, factory reset all other devices
8. one by one re-install
   1. once reinstalled each one, there will be a software update triggered with each re-install of the reset devices, thats probably why weren’t able to just add a new device
9. You will need to add also the music services now, as all would have been deleted when you deleted and added the app
10. NOW FINALLY, YOU CAN LISTEN TO SOME GOOD MUSIC

HOPE THIS HELPS EVERYONE!

Nice, thanks! I tried this but got a bit stuck in 4) Log in to the app, there would be no systems found

I am not able to log in to the new (iPhone) app without either choosing 1) setting up a speaker or 2) join existing system. 

Which one you chose? 

EDIT: I tried both and hit the original “sign in as the system user” issue. 

I will say I have tried this but still get stuck with it requiring the system owner. That’s the crux of the issue (I assume for most also) It’s almost soft locked itself and we have the code to unlock it but for whatever reason it refuses to understand we are the owners. I’ll give it another try in the morning but so far I’m still at a loss

I so so  wanted this to work for me, but when I log in to the the app after unplugging everything etc. and choose “ Add speaker or component” I still get “Sign in as the system owner” prompt, and I cannot move forward from that despite I am the system owner.

Unfortunately I am back to the original sign in fail system owner loop.

I was so hoping you were gonna say it worked and that I was just being a bit thick :( Even the guy who gave me it has no idea what its problem is and he’s just found out today that his new Sonos device has also got him in the loop

We are in system owner sign in purgatory.

Just waiting for the “Unfortunately you cannot reply as you need to be the system owner”

Luke, I am your system owner..

Also same problem - please FIX ASAP Sonos !