Sonos System

After 4 hours yesterday trying to figure this out I gave up and decided to wait for a couple of days if Sonos’ team will have an app update, without the System Owner sign in issue. 

I was so close of putting mine on sale yesterday after a great 10 year run. 

So we are having exact same issue stuck in a boring frustrating sonos loop of factory reset/ unplugging doing everything everyone else has tried and have 3 very expensive paperweights that don’t play music. Will never buy Sonos again and don’t recommend either - beyond annoying and a waste of my time and to top it all off it’s sat am and their help desk isn’t open til Monday morning - * service

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Sonos put this problem as answered by an answer which gives their helpdesk no - they are beyond incompetent - we have over £600 of useless kit - if this isn’t fixed by them on Monday I am taking them to the small claims court

Sonos I am so angry about this - get this sorted asap

So I’ve been playing around for the last couple hours. That’s right I’ve gotten nowhere. Just stuck in an endless loop of either “sing in as the owner” or “we cannot find your device” it’s weird but I’ve never had an issue with any item that uses WiFi or Bluetooth, yet somehow Sonos will have the balls to blame us. Sonos this problem isn’t solved and the fact you make it near impossible to discuss with you just shows you have different ideas. What’s next “sorry you can’t use your speaker, unfortunately we cannot update these items so here’s a 10% discount off a new one” because I swear if you say anything even remotely stupid I will spend every moment going into as many other community questions asking the question, why won’t you solve this issue?

BDP-Dan - I 100% agree with you - if they don’t fix this issue I’m suing Sonos - this is the second time we have had to spend hours and days seeking to solve a problem they created  - last time we had to buy a more modern Sonos - not again - this is clearly a glitch with their app - I’ve got screen shots to prove it and Sonos need to fix it because I’m not paying any more money. All we did was change our internet provider from bt to re who are the same company and then our problems started with Sonos - not with any other app mind you - just Sonos - it is always Sonos that creates headaches after headaches. We won’t give them a penny more and we don’t recommend them to anyone. We will invest in Bose next time.

Oooo the fun doesn’t stop here. So I thought I cracked it, it now says it needs to update…but guess what guys? That’s right, “sign in as owner” and that’s regardless of Ethernet or WiFi

Just wanted to add that this is also happening to me.

I decided to unplug the entire house. Went out for a few hours. Came back turned everything back created an entire spot just for the Sonos. Created a new profile. Factory reset the Sonos. And wouldn’t you believe it…it still doesn’t work.

Like everyone here. I haven’t been able to connect my Sonos play 1 to the system after following all the help articles and instructions. :( I don’t understand why logging in my issues, no one can email a solution.