Enthusiast I

Answered

Sonos System

74 replies
3390 views

I’ve recently been gifted a Sonos Play 1 and it’s possibly the worst thing I’ve had. First I couldn’t connect to the WiFi but now that’s the least of my issues as I can no longer do anything. I’m constantly told I need to sign in as the system

owner. I have done. I’ve reset, restarted, deleted and reinstalled and still get this message. It’s not linked to the old owner. When I sign in onto Sonos online I can see that it’s been set up since middle of April when I received it but it won’t allow me to remove it or do anything. I know it’s a lot of waffle but I’m losing my mind with it.

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BumperAnswer

Terrible luck, Sonos rolled out a dumpster fire of an app May7. Save your sanity and contact support. Hopefully the wait is only an hour or four. 1-800-680-2345

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Krst

Update: creating a new account etc didn’t work.

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BPD-DanAuthor

Enthusiast I

Update: creating a new account etc didn’t work.

Did you try asking it nicely? I’ve swore too much for mine to listen to me now. I’ve even tried signing in as the previous owner…nope doesn’t work either. It seems somewhere Sonos has created a new owner completely independent of the user and themselves

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Krst

I tried taking them out for a nice dinner and paid the tap. Afterwards we had a nice walk home through the park discussing about our relationship spanning over a decade now and all the ups and downs along the way, yet how we have always found back to each other, until now this new app with System Owner came between us destroying everything we had built together.

Jokes aside, I think I might have actually made things even worse by creating a new account, as my two speakers were registered to my old account.

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DTPSS

Lyricist II

I tried taking them out for a nice dinner and paid the tab. Afterwards we had a nice walk home through the park discussing about our relationship spanning over a decade now and all the ups and downs along the way, yet how we have always found back together, until now this new app with System Owner came between us destroying everything we had built together.

Jokes aside, I think I might have actually made ribs worse by creating a new account, as my two speakers were registered to my old account.

I am just over here looking for an update in the app store… I put in my 3 hours of troubleshooting and cussing. Now it’s just a waiting game for them to get a app fix.

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Jeremyhein

Lyricist I

I’m having exactly the same issue with my Sonos One speaker. Factory reset, uninstalled app multiple times, Sonos support no help!

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OllieF1

Lyricist I

Exactly the same problem here, has anyone had any luck calling Sonos or is it just a waste of time?

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Mike0000000000001

Lyricist II

Same boat here. We are going to need a bigger boat.

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Max Foley

Lyricist I

I am in same boat. Brand new Beam from P.C. Richard’s and existing Sonos One from my old house, and can’t figure it out.

Time to sell my Sonos stock and go back to the trusty Bose.

and no. I don’t care about Free shipping Sonos.

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JustWantToListenToMusic

Lyricist I

Exact same problem, I’ve had Sonos system for a couple years, and today I went to play music had to update app… let to a circle login; reset password now it won’t let me change music without being the system owner.

Calling tech support 105 minute wait.

Sonos has become useless with the new app.

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Mike0000000000001

Lyricist II

Have read on Facebook people are plugging devices directly into router to complete the set up and from there they are on the network and can be unplugged. Anyone tried that?

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