Speakers

Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

This article is intended to get you unstuck if you are having problems adding a Sonos device to your existing system.  Firstly, this is with...
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Edward R
Edward R
started this topic

Factory Reset: What you need to know

Sometimes, we just wish we could start over. Though if you’re considering factory resetting your Sonos devices, there are a few things you s...
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2933 Topics

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Austin95Contributor I
asked in Speakers

linking Play 1 to new WiFi router

I recently updated my wifi router and went to connect my Play 3 and two Play 1’s to it. However, my Sonos app is only picking up my Play 3 and one of the Play 1’s, its just not picking up the other Play 1 at all. Ive tried the ‘find Sonos products’ in the app several times and no luck. I considered doing a factory reset, however the instructions advise against this for troubleshooting purposes. Any ideas?

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ratty
7 months ago
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WestallmContributor I
asked in Speakers

bass reproduction when playing vinyl

I recently set up a Yamaha record player to play through a port and paired Era 100s.when streaming from Spotify the bass reproduction is reasonable however when I play any records there is a complete lack of bass. other than attaching a sub is there something I am missing?

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W
7 months ago
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Dixon9080Contributor I
asked in Speakers

Lock Screen Control Not Working

I understand this has been solved multiple times, however those are usually by people with airplay devices. I have an iPhone 8 and a IOS 16.1 update. I have just received a play one for Christmas and set it up. I am able to play music but I can only adjust the volume manually on my phone (the volume buttons on the side) while in the app. While on my lock screen I do not see the song nor can I control the volume via my phone. I have made sure to enable Lock Screen controls, turn on hardware volume control. I have tried multiple solutions such as toggling the controls and resetting devices, however it does not seem to work. I don’t believe it would be any airplay because I do not have any airplay devices. My tv is an older vizio and is not capable. I do not have a Roku. I’m just not sure why I’m unable to control unless in the app. 

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106rallye
7 months ago
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GamskContributor I
asked in Speakers

Arc Pop

I have a Arc, with 2x Play 1’s, and a Gen 3 Subwoofer for my Surround Sound system.  I have it connected to my Samsung TV, and I use Samsung’s native streaming apps to watch my media.  I can repeat an experience that occurs during Wheel of Time, Season 2, ep 5, about 10 min in,  A startling loud pop occurs, then the Center Channel drops off.    

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Bumper
7 months ago
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GBNANCYContributor I
asked in Speakers

Pairing but no sound

Good morning,I installed :An ERA 100A PLAY 1A PlayBar (+ Sub)Two SYMFONISK shelvesI connect from my mobile via BlueTooth to ERA100 and I stream the music from the Deezer application on my phone.I want to pair PlayBar (+Sub) and it worksI want to pair the two SYMFONISKs the indicator says it's good, but no sound comes out. But if I press the stop button on the SYMFONISK it also cuts off the ERA100. So I am well connected but no sound.The same thing happens if I want to pair ERA100 with PLAY 1And from time to time I get this message:“Unable to connect to the device, please try later”I then have to turn off the speakers electrically.I only have this problem with the ERA100, all other combinations work.The application is up to date.Thanks for your helpSincerely

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G
7 months ago
Arron Small
Arron SmallContributor I
posted in Speakers

Sonos Beam Gen 2 + Samsung Oddessy Neo G7 2.1 HDMI + PS5

Has anyone successfully connected a Sonos Beam Gen 2 to a Samsung Oddessy Neo G7 monitor? That monitor doesn’t have built in speakers and I want to run my PS5 audio thru it with visuals coming thru the screen. The monitor accepts two HDMI 2.1 ports. Surely it’s plug and play similar to a EARC smart TV? 

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buzz
7 months ago
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johnflorentzContributor I
asked in Speakers

missing sound

Why stops some of my units playing music sometimes and after a few seconds the music comes back

1
ratty
7 months ago
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LivadiContributor I
asked in Speakers

SONOS Five line stereo line routing

Does Sonos Five supports stereo mode while they are feeding through a stereo pre amplifier via their line inputs ?

1
ratty
7 months ago
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Romrom44Contributor I
posted in Speakers

surrounds

Bonsoir à tous,Depuis peu, mes one SL, utilisées en surrounds, fonctionnent mal avec à TV et décodeur orange, le son des dialogues est inaudible (sur la beam 2 c’est nickel). Quand j’essaye de mon portable avec Spotify cela fonctionne bien ainsi qu’avec l’application Apple TV via mon portable … Avez-vous eu ce genre de problème ? merci romain 

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R
7 months ago
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espacio411Contributor I
posted in Speakers

altavoz sonos era 100 se para la musica

Hola tengo 3 altavoces sonos era 100 en diferentes tiendas (un altavoz por tienda) con la misma cuenta de sonos y la misma cuenta de spotyfive . La música se para a cada rato en las tres tiendas.Mi pregunta es si puede ser que al usar la misma cuenta falle.un saludo y gracias.

2
E
7 months ago
melvimbe
melvimbe
asked in Speakers

Sub Mini placement

I have a sub mini in my game room/office/hobby room currently, along with a Beam Gen 1 and pair of play 1s.  It currently sits on the floor just to right of the TV console, and perfectly happy with it’s performance.  However, for various reasons, I’m thinking about putting in an enclosure for a few different reasons.The enclosure would essentially be something I build myself and completely replaces the TV console.  What sort of air space does the Sub mini need on the sides, top and rear?   From what I’ve looked at, vibrations and air flow wouldn’t be an issue as long as there is an inch or so of clearance on all sides. Sound quality is what I’d be concerned about  The front would be fully open of course.  Material of the enclosure would be ¾ MDF or plywood, if that matters.Normally, I would just test it out to see what I think, but I don’t want to spend the time making it if it’s unlikely to work well.  There are few other places I could put the sub, as space is limited in the room but

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melvimbe
7 months ago
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WilliamAPContributor I
asked in Speakers

Play 1 speakers on S2 app

Sonos support is telling me I can't currently control my Play 1 speakers with the c2 app (which I need in order to add a new Sonos sub).  This totally contradicts their online compatibility list.  Can anyone confirm this or provide more info? 

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Corry P
7 months ago
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JaredsFORContributor I
posted in Speakers

Bluetooth Era 100 PC & Android

I recently purchased an Era 100, and I’m having an issue with the Bluetooth audio. I can pair it to my PC, phone, and tablet successfully, but it’s not playing any audio. I have rebooted all devices (including the Era 100 itself), removed and repaired it several times, set it as the default output device,, ran troubleshooters on Windows etc, etc. Everything is up to date. So far I have only been able to use the Sonos app or select the Era 100 as the playback device on my Spotify account to get audio playback. *Its set as the system default on my PC, all other apps and programs are set to default. *On PC/Android (Bluetooth paired to Era 100)→ Spotify → Playback device → PC/Android → no audio*Spotify → Playback Device → Sonos Era → Plays audio  I would like to use it for other apps/programs/streaming services, but I have only had success with music applications and changing the playback device to the Era itself. I was thinking that it could be a Windows issue, but I run into the same pro

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F
7 months ago
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heavnly_abyssContributor I
asked in Speakers

How to connect Sonos Era 100 to Fluance RT81+ Turntable?

I recently ordered my brand new RT81+ turntable from Fluance but I still haven’t the slightest clue as to how I will be able to connect it to my Sonos Era 100 via line-in. Yes, it comes with a built-in preamp and RCA cables, but how would I be able to connect those to my Sonos even with a USB-C adapter? I am very confused, do I need to buy an additional aux cable or not, please help me understand!

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F
7 months ago
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RogerrrrContributor I
asked in Speakers

Era 100 loosing bluetooth connection after a few days

Hi,I am super happy with my new Era 100 set. Have now paired with a Sub and awesome sound experience!One concern though: When connecting my PC through bluetooth, after several days, the connection is dropped by sonos and I cannot reconnect.Rebooting the PC does not help.Rebooting the ERA100s helps, again for a few days. I consider this a workaround.Does anyone have a solution for this?Thanks in advance.

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Sotiris C.
7 months ago
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higerbolerContributor I
posted in Speakers

Who to use Sonos Ray Indicator lights?

Why This light indicates that the speaker is powered on and functioning properly. How listen the music on speakers properly. Today indicates lights also represent Solid White Light.

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H
7 months ago
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BranstetContributor I
asked in Speakers

All Speakers cut out but only when playing simultaneously with sub and beam

All speakers cut out after about 1-5 minutes if playing simultaneously with sub and beam. I have three Sonos ones, a beam, a sub and one of the ikea speakers. I can play them all with no issues in any combination. However, if played with the beam and sub, the music cuts out. Ive tried every combo and it only happens with the beam and sub (and anything playing the same music at the same time). The beam and sub are typically connected to the TV but this issue only occurs while streaming music. The sub has an ethernet connection and the beam an HDMI. Everything else is wifi.  When the speakers cut out, first the sub and the beam stop first after about 1-5 minutes, then any other speakers that are also playing with usually cut out with a 30 sec to minute delay.  Any help would be most appreciated because the system sounds so much better with the sub (but it always cuts out)!

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Airgetlam
7 months ago
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bruno0701Contributor I
asked in Speakers

Trueplay don´t make difference when turned on and off

I have the sonos era 300 and when i do the trueplay in my room, after is done i turn off and on the trueplay and the sound don´t make any difference, i tried with my other wifi in my house, in other places of my home and still the same, my best friend has one era 300 too and in his case makes a HUGE difference when is turned on and off in music, when his speaker in on 20 of volume it gets very very loud and in my case the sound is very low in the same percentage of volume, his phone is an galaxy fold 5 and mine is an iphone 11 pro max. Please i need help!

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B
7 months ago
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SebkaContributor I
asked in Speakers

play1 and play5 gen1

Hello, I received two play1 and play5 gen1 speakers from a friend and I am trying to listen to music but they do not support AirDrop and my question is whether I need to buy an additional device

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Stanley_4
7 months ago
1
12promisesContributor I
posted in Speakers

Era300 balance

Anyone else think the balance option is needed for there .

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Ken_Griffiths
7 months ago
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BJ PaynterContributor I
posted in Speakers

S1 & Play 5

My Play 5 keeps cutting out and it is the closest speaker to the router, there are no problems with the other two speakers I have further away.I went to update to S2 as the app said I need to update. I did this and it tells me my Play 5 is not compatible with S2 and when I try to add it back on to the old S1 system it forces me to update to S2 which is not compatible.I am completely stuck, anyone have any insight?

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Stanley_4
7 months ago
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daredinaContributor I
posted in Speakers

Shipping

Please FedEx Ground Economy does not protect these expensive speakers because you cannot pick them at a nearby location when you’re not available during delivery. These speakers are too expensive to be left on the porch when the owner is away. Kindly fix. Thanks

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Stanley_4
7 months ago
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jamsmattContributor I
asked in Speakers

Sonos Alarm Glitch

My sonos one alarm keeps glitching, it’s set to just the standard chime and when it plays it just intermittently cuts out whilst playing the alarm? I’ve turned the speaker on and off multiple times but it’s only been doing this very recently. No other issues with any functions at all.

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Airgetlam
7 months ago
J
jmkingsbury
asked in Speakers

Sonos Roam and Alexa

Hi,  My Sonos Roam does not respond to my Alexa commands when I request a specific podcast. I had this issue previously so set a fixed IP for the Roam.If I speak to my Alexa devices and ask them to play on my Sonos speakers (Symfonisk and Roam) it does this no problem, so I suspect there is an issue with Sonos/Alexa integration NOT the network...  

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G
7 months ago
J
JuhaFINContributor I
asked in Speakers

Multiple (100-200) users

Hello!  we are planning to install 4 speakers ( 2 stereo pairs ) to  private gym. There is going to be between 100 to 200 users and is possible to use system by their own sonos app without registering and if they wanna play all music from Spotify or Apple Music is this possible? 

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A
7 months ago
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