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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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6012 Topics
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KT27Contributor I
asked in Speakers
Era 100s with Sub Mini

I currently have two Era 100s working in stereo for listening to music. I am happy with the overall sound but considering adding a sub mini. Will the sub mini make a noticeable difference?  If anyone has done this upgrade was it worth the expense?

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HarpymorganContributor I
asked in Speakers
setting up Era 100

Hi all,I have two Era100s. They worked fine out of the box, but now after about 6 weeks, I cannot set them up both in one room. I can if I choose stereo pair, but as they are so far apart I don't want to do that. If I add one first to a room, for instance "kitchen", when I add the second one to "kitchen" it sets up "kitchen 2", so each speaker has a separate room. I've been one the phone to sonos for a bout an hour and they see the problem but so far haven't offered a solution.

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Buzz67Contributor I
asked in Speakers
will not find sonos network on wifi, no products found, etc, etc.

New address and internet provider.  Reset and connected with Ethernet.   Worked for five minutes.   Now I can’t connect to Wi-Fi, Sonos network is not on Wi-Fi.  Products are not recognized.  Cannot connect individual speakers or system.  Deleted Sonos app and tried again with new app.  Same problem on previous Wi-Fi at previous house.   Sonos seems to find a new problem each time I find a potential solution.  I have been without music now for three weeks.    Either a solution is found in next week or I trash sonos products

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kwarendorfTrending Lyricist I
asked in Speakers
System is Switching Sources?

For years I have had an ARC+Sub 2 connected to my TV via HDMI(arc). I recently upgraded to an ARC Ultra + Sub 4. I also have a SONOS Era 300 in a separate room and Play Ones each in their own rooms and a stereo pair of Play Ones in another room.Until last week I was able to play input from unique sources in each room and change a source in one room without impacting the source in any of the others.Now changing one room seems to make the change in all. For example: I’m watching TV and the Arc Ultra+ Sub 4 is set to TV Line In. I have changed the SONOS Era 300 to TV Line In, so TV audio is coming from both. I pause the TV and go into a room with a Play ONE. I set the source of the Play ONE to a streaming news radio station. When I go back to the TV room, the input of the Arc Ultra +Sub 4 and SONOS Era 300 have been changed to the news radio station. This is really annoying. Anyone else have this issue?Thanks,Kyle

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RobertpaulsContributor I
asked in Speakers
SONOS ONE software was converted To PLAY 1-

In Dec 2022 I inadvertently purchased a SONOS ONE when I should have purchased a PLAY 1. My controller is SONOS S1 and I have 12 speakers . The tech dept walked me through converting the software on my SONOS ONE to make it a PLAY 1. All was well. I was away for 6 months and the system was shut down. When I returned all was in order except the system could not find the SONOS ONE speaker.( converted as above.) I tried  hardwiring it but the result was that only the converted speaker was recognized and none of the others were. I tried rebooting the speaker--The lights flashed GREEN etc but the speaker was unable to be found. Please advise. I now do not know whether the software in the speaker is SONOS ONE or PLAY 1. Confused to say the least. (and I do not want to use the SONOS S2 app. Too many of my other speakers (PLAY 5s-- 1st generation) will not work with S2 and I would rather not have 2 controllers.Thanks 

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Rose.cContributor I
posted in Speakers
error code 1,000

All my Sonos products are now not connecting and giving the error code 1,000. Does anyone know what this means as I can’t find anything about it or how to fix it?

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AP123Contributor I
posted in Speakers
Play five:gen 2 new wifi connectivity issues

I have a Sonos play five: gen 2.I have moved house and tried to move this to a new wifi network, but when searching on the app connected to the wifi it never finds the device. The automated support bot has not been helpful to resolve this and I have tried ten- twenty times to connect. I’ve tried factory resetting and updating the firmware and a few other suggestions. But I’m feeling lost. Can someone provide support as to what my best steps are to connect the device?

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VelbaekContributor I
asked in Speakers
adding an Era to make more filling music experience

HeyI've got a surround setup with an Arc, 2 fives and 2 subs. It's setup at the tv and couch area, which is part of a big room which is also the living room.I've been think of adding an extra speaker (Era 100) to fill the room a bit more, when listening to music. But i have to add it as a different group if so. But hence a different group and not stereo, i'm worried i'll sound a bit off compared to the other speakers  

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Steve44Contributor I
asked in Speakers
playing different music on different speakers

On the app how do you play for instance BBC Radio 2 on my play 1 called Kitchen downstairs and another radio station on my play 3 upstairs called bedroom 

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KieronQuinContributor I
asked in Speakers
Line in options

Hi there SONOS community !I have a question about line in on SONOS 5’s.  I have two SONOS 5’s linked as a stereo pair. The right hand has a line in from a Project turntable connected to it. Can I connect another audio device to the line in on the left hand ? My scenario is to add an old hifi that has tape and CD so I can play those media through the SONOS 5 pair. The turntable and other hifi components are at opposite sides of the room. Obviously not both playing at the same time!Thanks in advance for the advice.  Kieron 

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MalrockMCEA2KContributor I
asked in Speakers
Infinite loop of hell on setup

Ok, so at some point i decided to move my 2x one sl and beam, set up new account, made reset on all speakers, and… the hell started. First of all, no matter what i do, none of the speakers accept wifi networks, they see them, but reject connecting, one sl’s can even connect to 5g ones, but beam only seems to accept 2.4 g one, but no love on connecting, so decided to just go with ethernet, once again, app sees the speaker, accepts audio pin, then states it has issue to connect with wifi “” and … nothing, so cant tie speakers with no wifi nor lan - any ideas ? 

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AV Tech TeamContributor I
asked in Speakers
4 Sonos ports on managed switch

4 Sonos ports on managed switch experiencing drop outs. and If we attempt to play music in 3 zones, 1 zone will drop out.We have 4 ports that we want to play the same music through. lets call them 1,2,3,4.We cannot select all four, max 2. So if one and two are playing and you select three, 3 starts playing and 1 stops. The setup runs through a managed switch.We have checked the following two links and ensured that STP is set up correctly: https://support.sonos.com/en-gb/article/configure-stp-settings-to-work-with-sonos https://en.community.sonos.com/advanced-setups-229133/sonos-and-the-spanning-tree-protocol-16973other thoughts we have had but not yet tested: IGMP issues: more than one IGMP or no IGMP on the VLANMulticast limit on the switch set to 2? also seen other feeds that suggest running the 4 through an unmanaged switch and plugging the at  into our switch to avoid DHCP issues? 

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Sandra SutherlandContributor I
asked in Speakers
linking speakers to Arc sound bar

Will the Arc soundbar link to my Sonos play:5.  For example if I were to purchase the Arc sound bar could I use my play:5 as surround sound.  Would they link together?

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mperquinContributor I
posted in Speakers
Apple Airplay 2, Sonos S2 give me some lagging not connecting and stuttering here please.

I had to completely hard reset my sonos ecosystem install it again to find out.Airplay 2 is still not connectingWhen connected all devices stutter like there is no tomorrow.Please Sonos your helpdesk is 25 minutes waiting for service employee.And they all act like it’s a new problem it’s not.Update firmware find better connectivity in the soft and hardware and end this BSI’m completely busy whole day to achieve listening to stutter or connection failluers.Call Apple and work on a solution otherwise i will never buy your system again.It’s 2025 almost i mean come on. Horrible stuttering not connecting lagging system. 

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IrraContributor I
asked in Speakers
losing connection

The system stops playing every kind of music that I chose. After a few seconds it restarts playing. This happens about every 5 to 10 minutes. I can’t find any problems at my provider, so it looks that Sonos is the problem. Thus anyone now how to correct this problem. It happens sinds the last week. 

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isabellablumbergContributor I
asked in Speakers
My Sonos Speaker disconnected randomly

Hello. My sonos play 1 speaker is not connecting to my computer. This is odd, because it randomly disconnected. I tried resetting and rebooting it, but nothing worked. It would be great if I could hear about a way to fix it. Thank you.

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SarahDianne
SarahDianneContributor I
asked in Speakers
Wont accept wifi password.

I've reset, and I know my wifi password is correct. The Play 1 speaker starts the set up normally,  then automatically connects to a temporary wifi (even though i am already connect to mine on my device) then asks me to connect to my wifi and enter my password, but it can't connect. My device shows me still connected to the temporary wifi of sonos, when I try to switch to mine it says that it lost connection and ends the setup.

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Lone MuskieContributor I
asked in Speakers
Sonos Five will not update

According to the SONOS service rep I can no longer use my Sonos5 as it will not update. I switched to Starlink as my Internet Service Provider and they claim they do not support sattelite ISP connections. This is total BS since every other streaming service we can pay for ie: Netflix, Amazon Prime, U-tube, Hulu, Disney, Paramount etc    can stream via Starlink, but Sonos does not. One has to ask why, when every other streaming service can transmit/receive data packets via a fully licensed and valid ISP as Starlink is, but Sonos says they cannot support this service? No ratiional explanation can be offerred to refute why this cannot be remedied. So I now own a $700 doorstop?

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rdr72
rdr72Contributor I
asked in Speakers
merging my new era 300 to my current set up. can i keep everything together?

My system contains: 1 BEAM2 MINI SUB3 SL 1004 ERA 300 (just purchased)Will all this work together? I have a small 1 bedroom home with extremely high ceilings. (24 ft ceilings in the LR)is this too much audio for my space? 

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HindmasterContributor I
asked in Speakers
Sonos and Google nest compatibility

I have been (happily) using Sonos for years with various WiFi routers, but recently change to Google Nest to increase WiFi coverage.  In doing so, I have lost connection to my Sonos hardware (the Sonos app says “unable to connect”).  Have followed the app trouble-shooting guide but still no connection.  HAs anyone experienced this and/or got any suggestions? 

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CEJLContributor I
posted in Speakers
Having 2 Play:3 with no chance to be reseted

Problem: I have 2 x sonos play 3 and neither of them will factory reset.  Having changed my router, I had to reset both, but they never went out of flashing amber light (no green!).  Solution. Yes!, I finally connected the speakers, one by one, to the router using an ethernet cable. I made the reset procedure and wait...wait for at least 7 minutes, until green. Then, disconnected the ethernet cable and, after that, added to the system. In one case, an update was applied to the speaker.Great!: I have now both working again.

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DsChubbaContributor II
posted in Speakers
Cannot find Sonos+Ikea SYMFONISK system after changing Wifi

All I want is to connect my pre-configured speakers to my new modem via WiFi without losing my existing SONOS setup. Unfortunately, whether I use the latest SONOS app or the older S1 version, my speakers are not discoverable on either my iPad or Samsung mobile device.After repeatedly trying the WiFi troubleshooting steps, the status lights were inconsistent—flashing white, which indicates it's either still booting or trying to connect to WiFi. I couldn't get the chime or the flashing orange status light during the connection process; instead, the setup would just stop and fail to find the speaker.The next step was to connect to my router via a LAN connection. Success, sort of. My system finally showed up in the SONOS app, and I waited an additional 5 minutes after the white status light became solid, just in case it was still updating the firmware. Unfortunately, when I placed the speaker back on the shelf and disconnected the LAN cable, the speaker was no longer discoverable, despite

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AdydeeaduliContributor I
posted in Speakers
discount codes

Hello, I would like to purchase a Sonos product and if someone can help me with a discount code, thank you very much.

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EdburgContributor I
asked in Speakers
One SL speakers

Will One SL speakers be damaged if played at 20 degrees to F?

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madden69Contributor I
asked in Speakers
playbar bass blowing

my playbar is “blowing” with bass. I’ve opened the case and all 4 of the outer speakers are not sealed around the top. (between 11 amd 1 on a clock face) what can i do to rectify?

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buzz
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