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Full Fibre Broadband issue

  • March 9, 2025
  • 4 replies
  • 69 views

I have recently moved to Openreach Full Fibre broadband and have successful set up my Sonos Beam, Play 1’s and Sonos Play 3 to the new WiFi.

However, when I play music through the system it plays for c.10mins and the drops off the network and takes every other device with it.

The only solution to this is to reboot the router, which solves the issue, but if I play music again it simply shuts down again.

I didn't have any issues  like this with my last broadband. Could this be a router issues as I have read that the router could be rubbish with this provider, but the fact that it works for a short period would suggest that the router is fit for purpose for a short time.

I have read that an Amazon Eero could provide a solution, but is this not a simple signal booster?? Or should I get a better router and if so, any suggestions would be great.

Any help of suggestions would be appreciated.

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4 replies

Airgetlam
  • March 9, 2025

Next time you need to reset the router, make sure your Sonos speakers are unplugged. Plug them back in after two minutes. 

The issue you’re experiencing has nothing to do with the bandwidth to your router, and most likely the connection between your Sonos speakers and your router. 


buzz
  • March 9, 2025

Are your SONOS units wired or wireless?


  • Author
  • Contributor I
  • March 9, 2025

Thanks ​@Airgetlam I will try this and report back.


  • Author
  • Contributor I
  • March 9, 2025

@buzz they are wireless. It's not possible to connect them via Ethernet.