Speakers

I had to restart my router with factory settings. This produced a new network, so I can’t connect to Sonos system. Do I need to do any resetting of the Sonos units ?  And how do I create a new system ?Sonos units:3x Sonos Play:1 1x Sonos One SLHere’e what I’ve been doing:using the Sonos IOS app (note only one Sonos Play:1 unit is powered on)iPhone is on the new network. Start app Unable to find your system, Lets fix it Did you change your router or network settings ? - Yes Do you want to add a trusted network to Sonos ? - Yes Find system Finds Sonos unit - Select. Note this displays the Sonos One SL unit name and image ?  Why, mine is powered down ? Hold down top button until amber flashing - I pressed button Let’s connect mobile device to your Sonos One SL’s temp network: SONOS “Sonos” wants to join WI-Fi network “SONOS” ? - Join Unable to join network SONOSNow I’m stuck

I recently changed my router and now my era 100 and move speakers keep being dropped from the everything group. If the group is applied I get playback from all devices. But after stopping playback the era 100 and move disconnect after a while. This is a problem because I use these two to start and stop playback but pushing play does nothing when they are disconnected. The other speakers, two amps, one port, two fives plus sub work and always stay grouped. I notice in settings that both the era 100 and move list under the Products section the name of the wi-fi network and report it as Excellent connection. However, none of the speakers that work have this report. They apppear to be in two software generations. I have tried turning off and on all speakers and rebooting the router. Any idea how to stop the era 100 and move being dropped. They did not do this with the old router. The old router was wi-if 5 and the new is 6e.

I’m struggling to get an apparently simple setup at home. I have 2 sonos era 300 in two separate rooms and had the candid idea to have them registered under the same account.The only complexity my network has is a simple wifi repeater upstairs. The repeater replicates the network through LAN. The result is quite frustrating, as the app is only able to recognize 1 system at a time and momentarily forgets the existence of the other one. Switching from one to the other is virtually impossible. Sometimes reconnecting the smartphone to the network works after multiple attempts. If the Sonos app is in a particularly nasty mood, it will decide to pick exactly the opposite device and stick with it no matter what.  Spotify seems able to differentiate devices and control them… to a certain degree, as last updates form Sonos seem to have limited this possibility.I’m quite surprised this is not plug & play as this is basic smart home stuff. Tried to fix it for some time when I was hooked by th

For owners of the Era 300s in a stereo pair configuration; Is it expected behavior that for each speaker the left and right tweeters are disabled/barely audible? I certainly heard more from the side channels in single-speaker configuration. Are these side tweeters turned off in a stereo-pair configuration by design?This is the case with Apple Music, both stereo and Dolby Atmos tracks. The woofers, and top and front tweeters all fire nicely, but no side tweeters.I hope someone can shed some light on this! Thank you

Sl one n arrive plus se connecter à mon compte merci de votre aide Moderator edit:Google Translate- Sl one can no longer connect to my account thank you for your help

Hi Sonos users,I am in deep with multiple Sonos products all over the house. Currently I can no longer use my:Play: 1 x 3 One x 2 Boost BeamThey all have the same error message for DAYS now:“Your [device] will reconnect to your Sonos system when the update is complete”You can imagine my frustration.Can anyone in the community please tell me how to speed up/cancel/reset this clearly broken updating process?Thanks so much,-Sad guy with no music any more 

Hi, I already have a Sonos Beam Gen 2 and two Era 100 speakers. I'm thinking about buying a Sonos Sub Gen 3. The requirements say that you need at least one non-portable product with a built-in amplifier, e.g. Arc or Era 300. Can you tell me whether Will the Sub Gen 3 perform 100% of its capabilities without any problems with this configuration? Is Arc or Era 300 necessary for it?

Hi i have just purchased a denon pma 600ne and need a new set of speakers to match with it. I'm also thinking of getting a sonos era 300 and i was wondering whether i can use the eras to listen to the cd and turntable hooked to my denon amp. Can anyone enlighten me whether it's possible and how to do that if it is?

I have multiple sonos speakers throughout my house.  I have one speaker, a Play:1, that oddly has been giving me fits lately.  About 75% of the time, in the SONOS app, the speaker doesn’t show up anymore.  HOWEVER, the speaker Does show up when I access my speakers via the spotify app.  More so, I am able to play music on this speaker when I access it via spotify. Unplugging and plugging back in does temporarily fix the issue, however, the speaker is really high on a shelf so requires a ladder to do so.   Additionally, after a day or two, it pops back “offline” again.  There are also times when the speaker may have been offline yesterday, but now today, it is showing back up.  Its really weird.  We have many of the exact same model Play:1 speakers throughout the house, and this is the only one giving troubles…..and oddly enough is the speaker we want to use the most. 

Hi, After a factory reset, I have successfully installed a Sonos Play:1 in wireless mode using the Sonos app 2 (I had initially tried with the Sonos app1 and it said my Sonos speaker version wasn’t supported). When I tried to install the second (also after factory reset), I couldn’t do it. I had to connect it to the Ethernet cable, and even though I was successful at connecting it to the network, I could not then get it registered. I looked into the settings details and the first speaker shows as WN1 and the second one shows as WN0. I have tried going into « manage my networks » to switch my second speaker to a wireless network but it won’t even let me click on the tab because apparently this version of the app doesn’t support my Sonos product. Any suggestions would be much appreciated. 

Bonjours, j’ai ensemble de sonos one SL chez moi et j’aimerai savoir si il y avait un un file pour connecter les sonos à la sortie audio de la console car ma Xbox ne prend pas les sortie audio en wifi … j’ai regarder sur internet et il dise d’acheter un câble TOSLink mais si je regarde sur ma paie de speaker il y a une seule prise et c’est une prise internet . Donc comment faire car j’ai mes speaker depuis des année et je ne peux pas les utiliser sans prise

The “S” has fallen off my Move 2, so it just says “SONO” and a little glue mark, can you get replacement letters form anywhere? 

Looking for some help please. I have two One speakers in my restaurant as stereo. They work via my iPad on AirPlay. What’s happened for a few days now is that the volume on all apps (Apple Music app, Spotify and sonos) is automatically adjusting itself back to about 10% on the volume bar. Regardless of where you put the volume it snaps back to about 10%. It’s infuriating and despite being around 10% you can’t hear anything. I’ve seen some articles about overheating but they’re not hot. I’ve also seen articles about software updates but the speakers seem up to date (the Sonos app doesn’t offer updates) and my iOS is up to date. I will also mention volume settings such as ones that won’t let it go above a certain level are turned off. if anybody has a remedy for this I would be thrilled. Thanks  Moderator edit: changed “Bluetooth” to “AirPlay” for clarity

I currently utilize a Google Wifi mesh network with three hardwired nodes strategically placed throughout my house. Working remotely with my wife, the Wi-Fi coverage in our home has been consistently reliable without any previous internet-related issues.Recently, I acquired a set of Sonos Era 100 speakers and configured them in Stereo mode within my living room. However, I've encountered poor Airplay quality. The music streaming keeps cutting off and sometimes just one of the speakers works.I'm reaching out because I have confidence in Sonos products, and I'm curious if there might be a compatibility issue between Google Wifi and Sonos Airplay for music streaming.Prior to seeking assistance here, I exhaustively explored potential issues with my Wi-Fi network, including placing both speakers in close proximity to the Wi-Fi access point. I can confirm that the Wi-Fi connection throughout the house is impeccable, boasting a robust signal strength. Additionally, I use an iPhone 15 with the

I had four Play 1's on an S2 system, and recently acquired two Play 5's, which I had on a separate S1 system. Everything worked fine until I tried to Reset the Play 1's and add to the S1 system. Not sure, but I may have missed a step before deleting the S2 app. I have one Play 1 connected to router via network cable (I'm adding them one at a time) while the S1 system searches for it to add. S1 finds the Play 1, but the only options I get are "Review your options" and "About downgrading to S1". I view both "Review" and "About", but then see no option to continue. Solutions appreciated!

Hello! I recently purchased a used play 5 (gen 1) to use with my current play 1. I was able to setup the play 5 on the S1 controller without issue. I have downgraded my current play 1 to be compatible with the S1 controller but I keep getting ‘product not found’ in the S1 controller app. The play 1 is blinking green, any ideas why the controller cannot find this product?

Currently enjoying my living room music via two fives grouped with a beam and two ones. The sound is deep and rich but will a Sub improve it further given I have the two fives in the set up?

I’m new to the chat thing….i have a mesh system for internet in my home…half of the speakers drop off every morning at startup….so damn annoying….I have a pair of Era 300s a pair of Fives and a Sub…..Sonos checked the system out via their system in California, they claim it’s seamless and checks out good on their end…any suggestions for how to fix this problem…? Thanks, Ben

My beam has an alarm with a radio station playing every weekday at 6am. I’m sure that I set up the alarm using my iphone a long time ago but I’m unable to determine which app or platform I set it up with and so I can’t turn it off. I’ve checked the Sonos app, google assistant, Alexa, Siri, the radio station app and I’ve turned off every alarm I could find on my iphone but it still plays the same radio station every weekday at 6am.I don’t think it’s an issue with Sonos but I’m wondering if it’s possible to determine the source of the alarm through a diagnostic or by other means.  

If my neighbor doesn’t like my music I have to go to Sonos and create new password and email 

HiI just sold my 3 Sonos One SL and want to remove them from the Sonos application.What can I do?Thank in advance 

Hi, I have a question regarding my play 5 gen 1. After moving the play speaker cannot connect with the new wifi. The white led keeps flashing, also incase of the reset (mute button + power cord plugging in ). After this I connected it successfully with a ethernet cable to my network, after about 20 seconds of test playing Spotify it lost the ethernet connection. Now, trying to reconnect, the ethernet lights on the rear stay off. I already tried several cables but no luck. Did anyone have this same problem (and hopefully solution :-)) ? the reset nor wifi still doesn't work either, only the white flashing led...

Anyone know why every single update I have to run twice we because of a a fail/try again error, and then the second time fails, shows a disconnected sub (using arc, sub and 300 surrounds), but then when checking the app, the latest update is there and appears everything is working. These are the screens I get for the first and second fail.  

I  am trying to link my sonos one with google or alexa and can not get it to work.Below is the latest message I  am getting.  Please can someone tell me where on the sonos app I find the “more" button or the settings button….. Update I have found the account settings, but can't see how to link speakers to my email address.... Thanks Register your speakersYou need to link speakers to your emailaddress Sonos account before you can add this skill.Open the Sonos app on a mobile device, and go to More > Settings > Account Settings. (If you don't see Sonos Account, your Sonos system needs an update.) 

Is there any way I can switch off notification sounds in Era 100, i.e. of a succsessful bluetooth connection? It’s really irritating (and for some reason it triggers my dog). I know if the connection was sucessful anyway - I can see it on my app and there the light is indicating it.