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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5866 Topics
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The chefAvid Contributor I
asked in Speakers
Sonos Upgrade - speaker not available

Hi,I’ve used the Sonos upgrade program a number of times - without issue.  I’ve found an old Play:5 (gen1) of mine which definitely has not had the upgrade voucher used - it’s been unused and unplugged for years. I've downloaded the S1 app, specifically to create a new system for the Play:5 - logged in as my Sonos user.  The play:5 works fine and shows as a product on my ‘System’ on the Sonos website.  However, it doesn’t appear on the Upgrade list and interestingly, on the ‘system’ entry it displays - but where as all other eligible items state the upgrade status - this Play:5 doesn’t list this information at all.   any ideas how what could be wrong? And how I can initiate the upgrade credit if it’s not shown?   (I’ve tried the obvious - reinstalling the [s1] app, factory reset the play:5 etc…) thanks. 

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Margaret1803Contributor I
asked in Speakers
Replacing Chargable Batteries

At the end of the three years expected life of the rechargeable batteries . Can the be replaced or do you just throw away your Move speaker?

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JLoughlinContributor I
asked in Speakers
Sonos hookup to outdoor TV

I’m currently putting in a deck that sits off the main floor of my house (kitchen/living room).  The deck will be half covered by a roof.  Within the ceiling of the roof I’m going to be installing two third party speakers and connecting them via 14 gauge wire which will be run into the house and connected to a sonos amp kept in a cabinet in my kitchen (see red circle in pic below).  I will also be mounting an outdoor TV directly on the other side of the wall of this cabinet.  I’m trying to figure out how I would connect this TV to the Sonos system so I can listen to the TV from the speakers being installed in the ceiling of the roof.  Thanks!  

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controlav
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LalinContributor I
asked in Speakers
Sonos sub volume fixed - not changing with system volume

I have a pair of stereo paired One gen 1 and a sub gen 3 as one system. Recently the sub volume is stuck either too high or too low. So when I play a song at normal to high volume there’s almost no bass at all. If I lower the system volume to really low the bass sound is too prominent. Sometimes the sub volume is too high. It seems the sub volume does not change with the system volume but is either stuck too low or too high.  Anyone experienced this?

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BespokeFacialClinicContributor I
asked in Speakers
Volume keeps dropping out

The volume on my 6 sonos speakers keeps stopping and starting. The app shows the music is continuing to play but no sound is coming out from the speakers. Then it will start again for maybe 1-2 mins then stop for 1-2 mins. I have re-tuned through Trueplay but nothing is improving, it seems to be getting worse.

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Corry P
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patrick barbaryContributor I
posted in Speakers
Works 50% of the time

I will never buy another Sonos product. I live in Panama, hence, I need to use a VPN for my Spotify. It is becoming more and more difficult to make this Sonos work. (I use NordVPN and I placed Sonos in the split tunneling)

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ratty
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SonoserContributor II
asked in Speakers
Era-300 clicking sound

I have Era-300’s that have a static and click sound when the speaker starts or stops sound.  The speakers are in a very quiet room so this sound can be heard by everyone that has listened to the system. This occurs if you mute or any sound stops from the source.  My best guess is the speaker is going into a standby about 2 seconds after sound stops.I read other threads about some issue that was resolved with an update in May.  This must not be the same issue as I am having it today.  I have tried for a replacement and have a similar, albeit less loud, version of this click.I have tried swapping sides, resetting the speaker, using it in a pair or alone, with and without trueplay.  It sounds like a hardware defect. Has anyone else experienced this issue and have a resolution?

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Ken_Griffiths
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Liclan21Contributor I
posted in Speakers
Setup for 2 Sonos One SL Speakers

I received two Sonos One SL speakers last Christmas and after multiple tries gave up on trying to figure out how to set them up. Here again a year later I thought I would give it a shot and still no luck. A couple Issues: One speaker will connect, the other one will not connect for anything. I have unplugged multiple times. The multiple Sonos apps are extremely confusing. I really just want to connect my phone to the speakers and play my music from Pandora and Spotify.  Is it possible to play music on the speakers via Pandora or Spotify?  Trying to make use of what sound to be quality speakers and prevent these speakers from continuing to be dust collectors another year. Sitting on hold now, but any other advice in case this call doesn’t work?  Thanks!

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sallyinflContributor I
asked in Speakers
Can't get ERA 100 to turn on voice control

Using Sonos app on iOS. Everything is update. I have activated Amazon Alexa and can successfully play music from that source using the Sonos app. Sounds great, BTW.What’s not working is voice control of any kind. Microphone switch at lower rear is ON and showing green stripe. When I press the voice control button on the top of the speaker, the accompanying white LED blinks about five time and then turns off. Pressing voice services on the iOS app is non-responsive, which probably make sense since the speaker isn’t accepting input.Any thoughts? I've run through the usual reboot thing to no avail.Many thanks and best wishes for a great holiday.

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FfunContributor I
asked in Speakers
update error code 30

Hi I've  got a sonos 1 . I have tried repeatedly to update it and it keeps showing error code 30. I've removed the sonos 2 app from my phone  and  factory reset the sonos 1 and still get the same error. Any help would be appreciated  before  I just walk away, it just shouldn't be this difficult.   Thanks  

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KristianBruunContributor I
asked in Speakers
multiple sonos products not in sync

Hi..I will try my best to explain my setup and my issue . English is not my first language .Just to rule out Wi-Fi problems I will tell you download speed tested near the speakers. in living room tested 95 mbps. Dining room 77 mbps. Kitchen 93 mbps. All speakers are up to date. Spotify are up to date. I have 2 sonos play5 gen.2 Paired in stereo and sub gen. 3 in the living room. It have been playing whiteout issues. Now I have added a sonos move and a Sonos one Sl, to supplement sound in the dining room and in the kitchen. I mainly use Spotify for music streaming. My problem is, when I play a song on Spotify, it takes 25-30 seconds before all speakers starts playing. It doesn’t matter if I use Spotify or the Sonos app to start playing the music. After 30 seconds all speakers play in sync fine. But the real problem is, when I skip to next number the sound disappears in the kitchen and the dining room and it takes 30 seconds before all speakers play again. From my perspective it’s a soft

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ratty
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Felix KloseContributor I
asked in Speakers
Sonos Matrix

Good Evening, I don’t understand the Matrix of Sonos and I wanted to ask everyone if my SonosNet is working fine ? Can someone explain me how to read it ?  Im thankfully not experiencing outages but I want to understand the System.   

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Airgetlam
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FloMBContributor I
asked in Speakers
Connect:amp and Roam

HiI’m a long-time user of a connect:amp with my streaming account of Deezer. I got a Roam for Xmas, but I discovered this all thing with S1/S2 non compatibility.. what will be the best configuration to use my two systems on Deezer (as long as Deezer doesn’t allow a direct connection to Sonos…)?thank you in advance for your help

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Ken_Griffiths
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efritContributor I
posted in Speakers
era 100

Malgré 3h30 passées avec le service technique, era100 ne se connecte pas au wi-fi Moderator edit:Google Translate- Despite 3.5 hours spent with the technical service, era100 does not connect to Wi-Fi

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Corry P
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RoxanePContributor I
asked in Speakers
IKEA Symfonisk and B&O

Hi there, I’ve just received a B&O Beolit 20 and already own two IKEA Symfonisk and am wondering if there is any way to connect these products? I wanted to get a Sonos bluetooth product to be able to connect everything to my Samsung Freestyle but got gifted a Beolit (which is incredible but not sure about the connectivity 😅)!  Thanks for any help, Roxane

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Airgetlam
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Manuel CabugueiraContributor I
asked in Speakers
move 2 pairing with Ray soundbar

How can I pair Move 2 with Ray soundbar?

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dietbrandContributor I
asked in Speakers
roam jackhammer sound

My sonos roam suddenly started emitting a machine gun/ jackhammer sound whilst it had been playing for several hours.i managed to reboot it but this is rather disconcerting. i submitted a diagnostic report. I hope someone from support can check this out and diagnose the issue.id 78685789Thanks

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Ken_Griffiths
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CRueggerContributor I
asked in Speakers
Playback Stop and Start

We have used Sonos to support music listening in multiple rooms for 10+ years.  Most of the rooms have built-in speakers powered by Connect Amps, with each room having its own amp.  However, we do also have a Sonos Move and other products attached to the system.Over the past couple of months we’ve been having problems with our Kitchen speakers.  Music will stop every few minutes, then restart a minute or so later.  This has been occurring when we are playing music in the kitchen alone, or when the kitchen is grouped with other rooms.  Of note, this stopping and starting has not been an issue in any of the other rooms.I’m not sure where to start with diagnosing this issue, but would greatly appreciate assistance!thanks.

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Airgetlam
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Bat16taylorContributor I
posted in Speakers
rca to usb-c connection for era 100

I recently bought a Sony pslx310bt and I’m having the same unfortunate issues as everyone else getting them to pair via Bluetooth. The option I’m seeing is a hard connection via line in. I have a 3.5mm to usb-c adapter but the connection in the back of the turntable is male rca. How do I make the connection from that to the 3.5m? A female rca to 3.5mm? Does such a thing exist? I haven’t had any luck finding one locally. This is a Christmas gift so trying to figure this all out asap.  local Best Buy has a port but was trying to avoid the cost if possible. 

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Ebk92Contributor I
posted in Speakers
Sonos Setup Recommendation & Placement

Any help with getting the ideal setup for my apartment tv room, dining room and living room? I have my planned setup below but I am open to any recommendations and advice.   

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Stanley_4
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teddyaContributor I
posted in Speakers
I bought Starlink then an after market router for my Sonos--Only the Play 5 suddenly connected

Hi all!I bought a TP Link (AX21) Wireless Router. Initially, I could not find ANY of my speakers and every time it said it could not connect to the SONOS network when I tried to transfer over. Frustrated, I let it be overnight. This morning, I went to play music and saw that my PLAY 5 (brand new) had suddenly connected. I have no idea when that happened because last I saw, NOTHING had connected prior to me leaving it alone. I have factory reset my speakers, as this website told me to do, however I still cannot connect to my other, slight older, Play 5’s nor any of my Play 1’s or Move.When it comes to settings inside the route, I know how to get into the router to make changes, however, I really don’t know what any of it means. I’m hoping you smarties either know what I need to do with settings OR you’ve been through this issue and can walk me through fixing it. Thanks, Teddy

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Rowdy1961Contributor I
posted in Speakers
google

How do the sonos speakers work with sonos. I am ised ro have foogke home speakers but want something better 

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drdavedminContributor I
asked in Speakers
Persistent grouping of speakers -NOT surround - with Apple TV

How can I set up with Sonos app to pair Beam with Sonos one automatically on startup using airplay to Apple TV and - NOT have it be surround sound?  Every time I restart I have to use the Sonos app to re-pair the speakers. I have a  Beam and two Sonos One SL’s but want the same sound in all three.

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HollufContributor I
asked in Speakers
Problem connecting Play:1 to new wifi

I have changed the wifi settings in my home, which means that the wifi has changed name.Now I am trying to connect my Play:1 to my new WiFi.I can complete all the steps in the Sonos-setup-guide. The Play1-loudspeaker starts to make a sound etc. In the next window in the setup guide the texts says something like:“Lets now connect Play:1 to your Wifi: [The name of my WIFI here]In the next window I enter the password to my WIFI.I am 100 percent certain, that I enter the correct password. But still I get the message: “An error occurred connecting to [The name of my WIFI here]Do you know, what might be going wrong? And how I can fix this problem?Thank you very much in advance.Best regardsJakob

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Ken_Griffiths
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marc1200Contributor I
asked in Speakers
Sonos playbar causes internet connection loss

Hello,I have a weird problem with a Sonos playbar, When the Playbar has an internet connection via ethernet and when i add it to Sonos app with 3 more speakers the connection of the whole home network drops, this is only with ethernet connection, when i change the network configuration to wifi the problem is fixed.​​​​Also when i add a new Sonos system with only the Playbar, ethernet does work perfectly.2 of the 3 other speakers are on wifi and 1 is connected with ethernet.When i configure using app the network connection loss begins when i choose the room of the Playbar. What is here the problem? The orange ethernet light is flashing abnormal quick when i added it to the Sonos app with the 3 speakers.​​

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