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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5111 Topics
Z
ZonssonContributor I
asked in Speakers
era 300 + sub gen3 connection to tv

How can I connect my stereoset era300 to tv and get dolby atmos sound or something else dolby sound? Bluetooth works nice with music but not tv sound. If I buy usb-c adapter, is that working for me? 

8625
Z
1 year ago
S
Scott_135Avid Contributor I
posted in Speakers
Sonos Mobile App Connection Delay

Hello We moved homes and set up our Sonos system (Play 3 x 2 and Arc).  When I first access the system using the mobile app, there isn’t much of a delay in responsiveness - I press play and it plays within a second or so. when I switch from the Sonos app on my iPhone/iPad to another app for a bit and then switch back to the Sonos app, there is a 8-10 second delay where the “searching” icon spins and it says “unable to connect to sonos product.” Eventually if I wait long enough, it connects and is reasonably responsive again.We have the Eero POE 6 system and have tried using a boost and hardwiring the Sonos to one of the Eero devices. Neither has helped. I spent hours on the phone with Sonos and eventually talked to a level 3 support person who essentially said this is the fault of the mobile (apple) OS. I explained that no other app acts this way. In fact the Spotify app will connect to the Sonos system and doesn’t have this issue. It really seems to be an issue with the Sonos mobile a

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Ken_Griffiths
1 year ago
M
madoxContributor I
posted in Speakers
Use surround speakers independently

Not the first one to bring this up, but I figured I should voice it and add one more reasoning to it:1. Sometimes I just want to listen to some ambience music in the living room and don't need the fully-fledged surround system to kick in. 2. Having all speakers on st all times = higher electricity consumption 3. For casual TV watching the surround is overkill 4. One should at least be able to turn off the surrounds without having to see the green blinking lights at all times 

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M
1 year ago
T
TimeuhContributor I
posted in Speakers
Can't connect Google assitant

Because Sonos was giving a lot of “An error occured” when giving basic commands I decided to re-add google assistant to Sonos. But this is giving me a lot of trouble.In Google Home I see that Sonos is still linked to sonos. In Sonos it isn’t connected.When trying to add google assistant in the sonos App I’m stuck at “No devices found” in the google home application.I also tried unlinking the sonos app in Google home, but this also seems quite buggy as it sometimes adds itself automatically after refreshing the google home app?What else can I try to make it work?

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106rallye
1 year ago
G
Gate7Contributor I
asked in Speakers
Line-in playback issue: only works intermittently

Quick vent- deeply regret purchasing Sonos products. Vent overI have a cd player connected to my Sonos Five. Sometimes playing a cd will work fine with my Sonos five. Other times, I have to select the play line-in option, and it works. Recently, I will play a cd, no audio from the five, followed by selecting line in on the app and still no audio. The strange thing is, if I wait a while (more than thirty minutes), everything then works fine. Things I have confirmed- everything is plugged in and all cables are connected. I have also confirmed the line-in is connected on the app. I have also confirmed the source level is on level 2 (after having tried other settings, as well). I have autoplay turned on. fThis problem occurs with both my turn table and cd player. Streaming works fine. 

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106rallye
1 year ago
H
HarranContributor I
asked in Speakers
changed BT router - Sonos 1 will not connect

Hi - I am sure this query has been seen many a time but I cannot find an answer unfortunately, so I hope someone can help. I am trying to connect my Sonos 1 to my new router. It is a BT router and is exactly the same model as the one it has replaced (smart hub 1). The Sonos can be found by my phone, connects to my phone, it prompts me to update it to the new Wi-Fi, I put in the router password ….. but the Sonos will not connect. I get the Quick Help page but as far as I can see none of it applies. I’ve tried 5 times now. I’ve not done a hard reset etc. I can do this as only have the one Sonos but wondered if the community had any pointers please. Thank you. 

92110
R
1 year ago
B
BrunoczechContributor I
posted in Speakers
Sonos One SL speakers drop from the network after few minutes

Hi guys,I’ve had One SL speakers for a while and working perfectly all the time.Few days back I bought a new router - TP-Link Archer Air R5 AX3000. I had to change the network - I kept the same name but the password is different. Since the installation the speakers keep dropping from the network - one moment they are visible in the Sonos App and they play anything from Spotify, next minute they stop and are no longer visible in the app. I am not able to add them back to the system anymore. When I get back in some time (does not matter how long), they are back in the app and they play just like before. And then everything repeats.The speakers are visible and connected in the router app - I can see them there all the time even when they are no longer visible in the Sonos system. So far I have tried:restarting router restarting speakers resetting speakers to the factory settings adding speakers again to the system wiring one speaker to the router and connecting the other one wirelessly re

1578
B
1 year ago
andytrent
andytrentTrending Lyricist I
asked in Speakers
Interesting behavior, but only when including the Play:3

Long time Sonos user. I have a one-bedroom apartment with a Playbar, Sonos One (gen 1), Play:3 and Roam. A nice ASUS new’ish router. Great wifi and internet. For a while now, anytime I include the Play:3 in the group (or only play to the Play:3), the system lags a lot. Examples:When I re-open a controller after a few minutes of not using it, it takes 30-60 seconds to show what’s playing.  Whenever I hit pause/next or anything else, it takes a few seconds to do it, and 50% of the time throws an error message.  For about 25% of the songs, the first ~20 seconds show a playing but no sound comes out.On the contrary, whenever I do NOT include the Play:3, everything works beautifully and is super snappy. Do you think my Play:3 has just reached the end of its useful life? Or is there something else I can do to troubleshoot? I’ve tried calling Sonos support multiple times but didn’t make any progress on it. 

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andytrent
1 year ago
H
Henri HakkersContributor I
asked in Speakers
Sonos Five no right channel using line in

Hi,We have a turntable connected to a Five and noticed that we only get the left channel and no right channel. Using Spotify is fine and is complete stereo but Line-in just doesn't. I followed the signal, troubleshooting with different cables and the turntable works fine, cables are fine. I tried connecting my phone aux to it and got the same results. Even sending the signal via the Five to a stereo pair Sonos:1s has the same result: no right channel.Hopefully someone can help me with this.

1416
Airgetlam
1 year ago
Pedro Castro
Pedro CastroContributor I
asked in Speakers
problema con el voltaje de lima peru

Buenos días compre un sonos era 100 en New York yo soy de lima peru aquí el voltaje de la corriente es 220 voltios mi pregunta lo puedo conectar?

341
Airgetlam
1 year ago
E
ellymooContributor I
asked in Speakers
Sonos and TP Link Wifi Extender

I have several Sonos speakers. Due to my house being small but having ridiculously thick walls I have to use a TP link extender. My set up is as follows:- Speaker 1 to my Plusnet router via ethernet- Speaker 2 attached to the TPLink by ethernet- speaker 3 connected to TP Link by Wifi- Speaker 4 connected to Plusnet via Wifi I have some issues when switching from the TP Link wifi to the Plusnet wifi and sometimes I lose a device. Should I remove all ethernet connections or just keep one speaker attached to the Plusnet router?I have set the TP Link to be the same name and password as the Plusnet wifi but I still seem to have to switch from one to the other.

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E
1 year ago
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Grizwold 53Contributor I
asked in Speakers
playing Sonos Ray from Android phone.

How do I play music from my Android phone on a Sonos Ray?. 

1421
Airgetlam
1 year ago
V
VollihumanContributor I
asked in Speakers
Symfonisk turns off when music is loud

I have question for you. Today I sat down to listen to music and immediately noticed that the speaker (Symfonisk Table Lamp gen-2) did not limit the bass at high volume. At first I thought "Oh wow, that's great, the sound is powerful now) but after a while the speaker turned off. I did it several times just to check. Above 70% volume the speaker restarts itself, as if some protection was activated. On the back the LED light glows orange for a moment.

691
Airgetlam
1 year ago
J
jens_gloecknerContributor I
posted in Speakers
Connect Sonos Five to Yamaha RX-V4A

Hi there, I am trying to connect my Sonos Five to my Yamaha RX–V4A amplifier as an additional speaker located in a different room. Does anyone know whether I can do this without using a cable? So I would like to play a track with the identical sound in two separate rooms. My iPad is connected to my Yamaha unit through the Spotify connect option. I therefore want to use the Sonos Five as an additional speaker in a separate room. Hope that makes sense. Thank you in advance! JG

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J
1 year ago
M
munir9Contributor I
posted in Speakers
Sonos Sub Gen 1 Price

Is a Sonos Sub Gen 1 in good condition for £300 second hand a good deal? 

481
controlav
1 year ago
O
OldBlade53Contributor I
asked in Speakers
Sonos Play:1 won't connect after Wifi change

I setup a new router with a changed WiFi Id. I tried to update the network using Sonos 2 app but it couldn't find my speaker. I tried connecting the speaker directly to the router using ethernet and it still can't find the speaker. In the settings menu the System option is greyed out so I can't change the network settings manually! Why is sonos so bad at handling routine changes to the network!! How can I get my speaker connected?

22015
M
1 year ago
J
JIncanContributor I
asked in Speakers
Pairing question

If I pair 2 Sonos Moves into stereo, can I group that pairing with another Sonos (mono) speaker outdoors so that all three play at once, with 2 of them in stereo and the third not?

382
buzz
1 year ago
D
damnedplContributor I
posted in Speakers
Sonos Ray Lag on

Good evening! I bought the Sonos Ray for my TV today. I've never bought a soundbar before and I didn't exactly know the difference between eARC and the optical connection that my Ray has. I connected it all properly, so I tried to play a movie from Amazon Prime and the problems appeared. Anything with Dolby Atmos would stutter and I could only hear intermittent sound. Anything else without this didn't have such an issue. Is there a solution for this?

664
Airgetlam
1 year ago
J
jdill711Contributor I
asked in Speakers
Suddenly, low volume on all Play One speakers

We were gone from Sept 1-22 and when we returned, all our Play Ones require us to turn the volume from the normal 30-40 to 60 or higher just to hear people talking. What happened while we were gone? Why the change? We are running the app on iPhones app version 15.8.1 and Sonos OS version S2.

1524
Stanley_4
1 year ago
L
LeoneContributor I
asked in Speakers
Era 100

I’m thinking about purchasing a pair of Era 100 as surrounds to operate alongside a Beam gen2 and Sub gen3.My current WiFi settings for all Sonos HT products are all fixed and working well on a 2.4ghz frequency.Will the Era 100’s communicate ok on same 2.4ghz frequency as some info suggest that surrounds need to use 5ghz.I’m using a BT Smart Hub2, Devices linked are LGC2 TV  and Sky Q box. 

752
L
1 year ago
F
FrankNh Dm14Contributor I
posted in Speakers
semi-open plan set-up

Hi Sonos community! In the middle of my renovation project it is now time for the wiring, thus making it neccesary to finish my plan for the Sonos audio set-up. Mainly because I prefer to use wall mounts.My living room and kitchen/dining are semi-open connected. It is divided with sliding (ensuite) doors which are open for about 99% op the time but are flanked with big cabinets.  For the living room I am quite sure I will be going for an Arc (blue), Sub gen3 (red) and twe Era 300's (green). The sub will probably be placed in an open cabinet because this cabinet will be a part of still to be designed cinematic wall. I love watching movies and listen to music all the time. Especially while cooking I really would like to have decent sound including the lower frequencies.The missing puzzle is regarding the kitchen and dining room as to what is the best extention of the living room. Standing behind the cooking island, will I still have a good bass coming from the Sub while playing multi-roo

3133
buzz
1 year ago
E
Ericetemilie6953Contributor I
asked in Speakers
Bbox and sonos

Hello,I've just changed operator (as I do every year) and I can't connect my play one to my bbox.I've separated the networks, switched to b/g but nothing works. However, this isn't the first time I've been with Bouygues.Do you have a solution?

1096
E
1 year ago
C
Cay442Contributor I
posted in Speakers
Illegal ads on my Sonos speaker

Get wifi through the local cable provider.Suddenly I’m receiving obnoxious ads from my electric company on my SONOS speaker for their wifi!!!Is that even LEGAL? 

1455
Airgetlam
1 year ago
L
LarsBramContributor I
asked in Speakers
Era 100 makes loud sound when connecting and disconnecting bluetooth

My Eras 100 is working well, also as direct windows bluetooth device. Hovewer it makes a very loud connect / disconnect sound whenever its gaining or losing connection and we are disturbed by this in the entire house. It seems to happen randomly but is probably as I move the laptop around in the house. It would be nice to be able to disable this acknowledge sound and just rely on the blue/white light.

3262
L
1 year ago
K
KyashiContributor I
posted in Speakers
Black Era 100 has white pattern inside from dust?

There has been an ongoing construction in my house and the dust was so bad. I noticed my Era100 started showing this pattern inside and it concerns me. I think it might be dust build up. Anyone else has the same issue? How do i clean it up…? 

2374
Stanley_4
1 year ago
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