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I have a fairly old system, probably around 10 years old. It’s all on the S2 OS though so modern enough that it SHOULD be fine, however in the last few months it’s been really laggy. I can’t really pin point when it started, but it doesn’t matter if I use the app on iOS or play.sonos.com from a laptop, if I change volume it might work eventually. Or might not (in which case the app just jumps back to the previous setting).

I’ve tried moving speakers closer to the wifi router, changing channels, rebooted a thousand times but nothing gets rid of the lag / comms failures to the sonos speakers.

Does anyone else have this problem? All sonos support suggest is reboot but thats not fixing the problem.

 

Moderator Edit - Combined posts

I’ve submitted some diagnostics if any folks at Sonos read this and feel inclined to help diagnose!

 

Seems so much better just using the old app on Windows. Less is most definitely more. It controls the volume (there’s a fraction of latency but it’s SO MUCH better).

I have the same problem with my PLAY:1 connected to the new mobile crApp

The call queue to Sonos support is 85 minutes, WTF.

Maybe listen to the incessant survey requests the keep sending.  

Stop trying to improve the product for the sake of technology.  It seems like when they improve, they break something.  

Let me know if you hear anything from these mopes.  

 

I’ve been a Sonos customer since 2001.  I was okay with paying a premium for the technology, but now it is simply not worth it.

 

thanks for listening to my rant.  :-) 

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