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Get help with your Sonos Era, Sonos One, One SL, Play:1, Play:3, Play:5, Sonos Five, and IKEA Symfonisk.

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F.A.Q.

Troubleshooting Sonos on WiFi

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Edward R
Edward R
started this topic

Can't Add New Sonos Device

Moderator note: This article has been updated in December 2024. This article is intended to get you unstuck if you are having problems addin...
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5883 Topics
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Rob P 56Contributor I
asked in Speakers
Why is it so hard?

I own 10 or more Sonos products.  Love the sound.  But…There is nothing more frustrating than trying to get one to connect.  I just spent 45 minutes trying to get my “Roam” to connect via wifi.  Once I got that going I was asked to reauthorize my Sirius XM account… which then proceeded to gray out all channels.  2 hours later I’m still without a working speaker after deleting Sirius, closing the app, re-adding it, deleting the app, reinstalling the app, deleting it from my laptop and phone, and so on.  I was on with customer service but then my Sirius username & PW was getting kicked back in the Sonos app (and it was the correct credentials, I signed in to the Sirius app directly with the same info) so they said it was user error.   Any suggestions?  Return all of it?Why is this so hard? My 10 year son can get his $14 blue tooth speaker in 10 seconds or less.  I’m thousands of dollars in and nothing today...

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Airgetlam
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Ben983Contributor I
posted in Speakers
Era 300 trueplay not working since latest ios/sonos app update?

Hi everyone,For some time I have had Arc, Sub3, and ERA 300s as surrounds. I also had a single ERA 300 in my office.  All were absolutely fine and tuned with trueplay. Recently I bought a second ERA300 to make a stereo pair in my office and went to trueplay them. This is where the problems began. No matter what I do, they will not complete the advanced trueplay tuning.  I have tried: disabling iphone bluetooth force closing all apps except sonos separating the pair and running trueplay advanced as singles - both fail factory reset and as above - same result - fail pair them again and run advanced trueplay - failAll of the above I have also run with another iphone - same results... Oddly, the quick tune version of trueplay does complete, but only perhaps 1 time out of every 3 attempts, so we can be sure that wifi is working fine. They also happily play music from the sonos app, so again no wifi issues. Even more oddly, the sonos site says ‘Note that quick tuning is not available when an

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NYTO49Contributor I
asked in Speakers
Impossible to connect a One SL to my Freebox Pop.

Hello, I have connected my sonos Arc, sonos Sub and 1 One SL to my freebox without problem. But Impossible to connect the second One SL to my Freebox. I reset my One SL, LED is flashing green. In my app when I add product the sonos One SL is detected but a the next step , « Preparing your Sonos One SL in progress... » , there is an error : « Your mobile device was unable to connect to your Sonos One SL. Check that your Sone One SL is plugged into a power outlet. ».I did a lot of checking. the sonos one sl is in the same place as the other products. I tried to connect it via ethernet directly to my freebox. I tried by setting channel 1, 6 and 11 on my freeBox. I deactivated the 5ghz card on my freebox.... I don't know what to do anymore. If someone has an idea ?

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freshacornContributor I
asked in Speakers
setup added a room i didnt want

Trying to reconnect a One speaker, a new room was created although I picked the correct room to add it to. How to fix?

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Airgetlam
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Patrick1004Contributor I
asked in Speakers
Screw size for Sonos One Stand

Does anybody know what the screw sizes for the official Sonos One stands are?Thanks a lot ! 

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Jamie A
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TT88Contributor I
asked in Speakers
can I add a Era 100 to a Port Streamer on top of my analogue speakers?

Hi,I want to buy a Sonos Port Streamer to plug my own analogue speakers and my turntable. But can I add my Era 100 box too (on top of the analogue speaker) to add an extra (3rd) speaker, or is that not possible?

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106rallye
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Doogle23Contributor I
asked in Speakers
sub flashes green but after a reset, its not connecting again

Help,  sub was unplugged, plugged back in and now showing up as Sub2 but not connecting

5404
Airgetlam
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Lenny727Contributor I
asked in Speakers
Era 300 poor signal

I have recently purchased a pair of Era300 speakers however the connection to wifi is extremely unstable and i keep getting signal drops. i dont belive it is my wifi as i am able to use other devices with no loss of signal. Can anyone suggest what the problem is as i have tried resetting it several times and its too late to return for a refund. i use as s23ultra phone which has the sonos app on it.

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Stanley_4
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beynymLocal Superstar
posted in Speakers
Era 100 without wireless Sonosnet is a mistake

The only way to get Era 100 on Sonosnet is by using the Sonos Combo Adapter. Without it Era 100 is relying on my home wifi to connect. My wifi isn't as stable as it should be, therefor my Era 100 is suffering from the occasional dropouts. That's saddening. Ever since I've been using Sonosnet in combination with fixed IP addresses in my router I haven't had any dropouts. That's since about 10 years!I think it's a grave mistake Sonos eliminated the Sonosnet wireless option from Era 100. I'd like it reintroduced very much.

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anders_petersonContributor I
posted in Speakers
IKEA Symfonisk with Apple Airplay disconnects and then speaker unavailable

Hi,When I connect to my IKEA Symfonisk speaker via Airplay from my MacBook Air it only works for a few seconds (maybe minutes). After that the sound switches over to the computer’s internal speakers and the Symfonisk is totally “broken”. Can’t reconnect to it in anyway. The phone app also stopped working. The only thing I can do is to unplug the power and restart. If I try again, I get the same problem…I did find some old post with a similar problem description. There they discussed wifi channel interference/problems - really? How could a product like this (totally wifi dependent) be this sensitive to something like that. /Anders

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BOL74
BOL74Avid Contributor I
posted in Speakers
Era 100/Ikea Symf. Lamp

Hello all Good People🫶 This is just a shoot in the dark…i have just bought two Ikea Symfonisk Lamps.(Gen 2 red.anm) Been listen to it for a couple of days now. I got it on my bedside-table in my bedroom at grannys place. The other one is in grannys livingroom….anyway.I feel like the Ikea Symf.Lamp got like Era 100 signature to it in sound. Do they have the same drivers inside perhaps? Anyone been dismantle them? Like doing some surgery… Personally i have not been thinking of doing so not to break warrenty.Be Well🙏

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BOL74
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unhappynewuserContributor I
asked in Speakers
I just setup my new Sonos Arc, Why is it worse than my playbar

I’ve had the sonos playbar for years, and i decided to “upgrade it”….  how is it possible it sounds noticeably worse.. very poor bass response, and i need to raise the volume significantly higher for the same desirable sound level in the room…. have others felt this level of disappointment? is it just assumed you need to have a subwoofer? when i didn’t need one before?

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PurrjsContributor I
asked in Speakers
Why are my speakers suddenly dropping from my Connect / SONOS App?

I have to continually reset my connect and various speakers to pull them back into the App.   This just recently became a problem,  I feel ever time I open the App different speakers are missing.   Re-adding the missing speakers to the app is not easy,  in some cases it takes several tries.   I’ve been a SONOS customer for 10+yrs with the same equipment, and I never had this issue until recently (past 12 months).   Wifi in the house is solid, when the speakers are connected I never have an issue with the music cutting out.  All other Wifi devices in the home is working as expected.  

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Corry P
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Mark DixContributor I
asked in Speakers
Adding a Play 3 to existing setup running S2, getting error 9

I’m currently trying to add a play 3 to my existing home system, Current system is a combination of Play1s and play3s all running on S2.when I add this new Play 3 I get to the point where it has been added to my network and software says it needs to update my new speaker, it starts and then stops, giving an error code 9, incompatible speaker.I have tried multiple factory resets and taken the speaker back to S1 using the S2 app, the result is always the same, Error code 9Has anyone else experience this?

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SorinRIContributor I
asked in Speakers
Sonos Sub Mini assembly defect.

Hello I recently purchased a Sonos Sub Mini. To my surprise I discovered an assembly defect. I still have a Beam 2 and two one SLs so I'm used to the quality of Sonos. Please tell me if this "defect" can affect the subwoofer in the future. Dust can get in, the hearing quality can decrease, warranty problems, etc. I tried to press on the swelling, but it returns in the same position. The seller offered me a 10% discount, but I don't know if it's worth it because it looks worse than a resealed one. 

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Stanley_4
Fragments Of
Fragments OfAvid Contributor I
asked in Speakers
Sub Mini configuration

Hello Everybody,I have just purchased a Sub Mini, this one is linked with two Era 100.I use these devices only for music, for you what is the best configuration ? Loudness on or loudness off ? What is the volume of your Sub Mini ?At this point, I have put the loudness to off and the volume of the Sub Mini is 14 and all of these devices has a Trueplay.Thank you forward for your feedback.Kind regards.

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Stanley_4
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PurrjsContributor I
asked in Speakers
I have to continually reset my connect and speakers to pull in missing rooms

I have to continually reset my connect and various speakers to pull them back into the App.   This just recently became a problem,  I feel ever time I open the App different speakers are missing.   Re-adding the missing speakers to the app is not easy,  in some cases it takes several tries.   I’ve been a SONOS customer for 10+yrs with the same equipment, and I never had this issue until recently (past 12 months).   Wifi in the house is solid, when the speakers are connected I never have an issue with the music cutting out.  All other Wifi devices in the home is working as expected.  

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Airgetlam
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OzankoyContributor I
asked in Speakers
Same house, different routers

Hello there,I have a Sonos One and a Sonos SL connected to the router downstairs and all is super there.i purchased another Sonos SL for the bedroom which operates on a different router. I connected and it worked but as soon as the email connection drops (happens fairly regularly) or a power cut this Sonos needs resetting. It just doesn’t seem happy to be on a different router. I try to control from my iPhone but sometimes it shows the speaker, sometimes not. I have factory reset to get it to work but just not happy. There must be an easier way. Do I need another piece of kit or a different Sonos? 

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buzz
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IPJAvid Contributor I
asked in Speakers
My sonos network doesn't work any more

Only one of my speakers works at a time now.I have had seven or eight Sonos speakers for ten years or more but now they do not work (all have been upgraded to Sonos 2).I am very technical and three days on I have tried all the obvious solutions, eg resetting each device, rebooting everything, reconfiguring subnet, removing mesh network, but it seems that these speakers are just expensive bricks now. Anyone else experienced this or have any ideas ?A mate suggested that Sonos cannot cope with the two wavebands on WiFi and this was the problem. The only causality I by have is that I switched from iPhone to Pixel and that's when my problems started.This is mad....

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Stanley_4
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NormandreaContributor I
posted in Speakers
Ma connection au resseau

J’ai changé le nom et le code de mon réseau WIFI MAIS mon réseau reste toujours avec le même opérateur ET je n’arrive plus à connecter mon enceinte/lampe bloetooth

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Airgetlam
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Jammers79Contributor I
asked in Speakers
Random Audio Drop Outs

I know these topics are throughout the forums but I figured I’d start my own to separate from others and finally submit my own logs.I submitted my logs (ID: 873786225)My current setup consists of a mix of older S1 gear and new using both the apps S1 and S2, these are all WM1 (wireless) and none are hardwired in and all within the coverage of two Unifi APs. S1:3x Sonos Connects (ZP 90)S2:1x Play 5 (Gen 2) 1x Play 1 (Gen 1) 2x Era 100 1x Connect Amp (ZP120)Tried & Tested:I have tried hard wiring in a few of these devices and had the same issue, so I put them all back to being on wireless rather than creating a SonosNet wifi network which may clash. I have also tried static IPs via MAC in the Unifi Gateway outside of my set DHCP range, no change. Rebooted all the Sonos boxes, Gateways, any/all my networking hardware. (I’ve had a full house power-cut a week ago so that nuked the entire house for a full reset)Typically what happens is the music can be playing for a long time via Spotify

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Airgetlam
LiamLucas
LiamLucasContributor I
asked in Speakers
Sonos speakers dropping connection – help needed!

I'm running into a bit of a snag with my Sonos setup lately. It seems like some of my speakers are playing hide and seek with the connection – they keep dropping out on me! 😅 I've gone through the usual troubleshooting routine: rebooting, checking for updates, but no luck so far. Has anyone else had this happen? If you've got any tricks up your sleeve for fixing it, I'd be super grateful for the assist! Thanks a ton! 🙏

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Airgetlam
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ScanTheManContributor I
asked in Speakers
making a stereo pairing between my Play 1 & One SL

I have these two speakers on the same network but cannot seem to make a stereo pairing with them.... both are switched on. What's happening? 

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Schlumpf
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george.maliarakisContributor I
asked in Speakers
Does Beam Gen 1 work with Sub Mini?

Does Beam Gen 1 work with Sub Mini?

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A.Low83Contributor I
asked in Speakers
One sl like as pc speakers

Hi I would like to use my pair of one sl speakers as pc speakers. What should I do?

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controlav
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