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Answered

Issues setting up Sonos over WiFi

  • June 4, 2024
  • 7 replies
  • 222 views
R

Hi,

I’ve recently moved to a new property and I’m trying to set my Sonos Play:1 back up. When I plug the speaker directly into my hub by Ethernet cable, I am able to connect and play music. However, I am unable to find the product when I try to update the network settings. As soon as I unplug the speaker and move it rooms, it doesn’t work, as expected. Does anybody have a solution for this? I’ve tried using the Sonos 1 controller app but it keeps chucking me onto the newer app (S2 OS).

 

Cheers!

Best answer by rcmc93

Issue resolved!

An update to post that this issue is resolved. I tried calling the support team but the wait times were 85+ minutes both times. I decided not to wait and retried the setup myself yesterday. The setup was successful and my system now works over WiFi! Very bizarre but glad the system is working. Sorry for not being able to provide a more technical solution.

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7 replies

R
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  • Rhonny
  • Prodigy II
  • June 4, 2024

Today’s app update states improved support for setting up older equipment as one of its changes. Try updating to the very latest version and then see if that has helped.

Stanley_4
  • Stanley_4
  • Lead Maestro
  • June 4, 2024

Try using your old SSID and password on your new network.

Hopefully a fix will be coming for the networking.

R
  • rcmc93
  • Author
  • Contributor I
  • June 4, 2024

@Rhonny @Stanley_4 thanks both for your replies. I’ve attached a screenshot of the message I get when trying to update the network details. Any other ideas? 

Airgetlam
  • Airgetlam
  • June 4, 2024

Have you tried connecting your PLAY:1 directly to the router temporarily with an Ethernet cable?

Bruce
Airgetlam
  • Airgetlam
  • June 4, 2024

Oops. You have, sorry. I’d call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
R
  • rcmc93
  • Author
  • Contributor I
  • June 4, 2024

Oops. You have, sorry. I’d call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.


Thanks for your response. Calling the support team is my next step so thanks for pointing the page out.

To update, I spent the last hour or so troubleshooting the issue with a chat agent who was extremely helpful throughout. Unfortunately we were unable to resolve the issue as of yet but I will post a further update once I have one.

Airgetlam
R
  • rcmc93
  • Author
  • Contributor I
  • Answer
  • June 8, 2024

Issue resolved!

An update to post that this issue is resolved. I tried calling the support team but the wait times were 85+ minutes both times. I decided not to wait and retried the setup myself yesterday. The setup was successful and my system now works over WiFi! Very bizarre but glad the system is working. Sorry for not being able to provide a more technical solution.

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