I don't see SONOS in my wireless network when I try to set up my Sonos!

Hi Jennifer.  When you say reset everything, do you mean factory reset?  If so this was almost certainly a mistake.  If so, you are effectively setting up a new Sonos system. Don't panic, you will get your Sonos back.  Depending on what you have done, you may have lost settings and playlists.

If you have not factory reset but merely rebooted, it may be that you just need to select to add your controller to existing Sonos system, rather than set up a new Sonos system.

I think you may also be confusing the controller asking to be added to your Sonos system with connecting to your wifi network.  You won't see "Sonos" as an available wireless network during set up.

Please clarify exactly what you have done, what components you have and whether a Sonos component is wired to your router.  Then we can get you sorted out.  

Thanks John. I'm afraid I did a factory reset because it wasn't working and I didn't know what to do. I'm using my iPhone 6 with an old model of sonos. I can't set it up as new and it won't let me add my controller. I'm so confused and lost as to what to do. The white light is on which indicates to me that this is set up but the instructions to link my controller dont work at all. I tried connecting my sonos to my router with an Ethernet cord but nothing is working. Help!

Hi Jennifer.  It will be fine.  I suggest you do the following.  First make sure your phone is connected to your home wifi network.  Then I would uninstall the Sonos controller app from your iPhone and reinstall it from the App Store.  If all speakers have been factory reset then Ethernet one of these factory reset speakers to your router.  (Or use a Bridge if you have one.)

When you open the Sonos controller on your iPhone, choose to set up Sonos, and set up a new system, rather than add to existing system (because of the factory reset).

The controller should then take you through the whole new set up process, asking you to add speakers in the usual way.  You may have to re-register your system.  I'm not sure if it will let you use the same email address as before.

I hope that will see you OK.  We can deal with adding back any music services once you are set up.  If no luck then I or someone else or Sonos Support will help you further.

Please post back how it goes.  Good luck!

John

Hi John,

I followed these instructions and still not working. I get the same set of instructions (requiring me to find SONOS in my wireless network and I still don't see it.) Is this a hopeless cause?

Any other way we can solve this?

Thanks,
Jen

Hi John,

I followed these instructions and still not working. I get the same set of instructions (requiring me to find SONOS in my wireless network and I still don't see it.) Is this a hopeless cause?

Any other way we can solve this?

Thanks,
Jen
Definitely not a hopeless cause but I think you should contact Sonos Support by phone so that they can look at your system over the internet.  I'd be grateful, though, if you would post back the exact, word-for-word message you get, and at what point in the process it appears.

Hi John,

I followed these instructions and still not working. I get the same set of instructions (requiring me to find SONOS in my wireless network and I still don't see it.) Is this a hopeless cause?

Any other way we can solve this?

Thanks,
Jen
One other possible cause is a firewall issue.  The link below may help.

https://sonos.custhelp.com/app/answers/detail/a_id/692/~/firewall-and-internet-security-software

Hi,

I'm having the exact same problem, could anyone offer the solution please?

Thanks
Gurdeep

I'm having the exact same problem, could anyone offer the solution please?
You've latched onto the end of an old thread. Care to tell us about your system/network and what problems you've actually experienced?

I have a Play 1 and its worked fine for over a year, however recently it was unable to connect to my iPhone so I reset the controller and went through setup again. However when asked to find sonos in my wifi list it does not show, so I can not compete setup and connect my system again

Wire the PLAY:1 to your router temporarily. If necessary reset the controller again, then tell it to add itself to an existing system.