Trending Lyricist I

Thanks for completely breaking £2000 worth of Sonos gear

61 replies
3597 views

Latest update has completely broken our setup and we are VERY ANGRY.

The latest update has completely shafted our perfectly working setup around the flat. We have 2 play 5's in a stereo pair in the front room, 2 play 1s in the bedroom, a play 1 in the bathroom, a new soundbar in the family room with 2 1s in surround config, a play 3 on the kitchen worktop and 2 play 3s in the dining room.

WE HAVE SPENT A FORTUNE ON THIS SETUP AND JUST BECAUSE YOU WANTED TO HAWK SOME NEW USELESS ALEXA SPYWARE CRAP IN YOUR NEW SPEAKERS, OUR SYSTEM IS COMPLETELY BROKEN.

Half of our speakers no longer work and the ones that do occasionally work drop out constantly.

If this doesn't get sorted out very quickly, I will consider legal action and judging by the number of other complaints I have read, I won't be alone. I will never buy any more Sonos products again, and I will actively dissuade anybody I know from buying them. Good lord what a shambles.

Sort this out please. And also, while you're at it, please sort out the abomination that is the new app as well, it is awful. Who on Earth did you test it on? How can a company I used to like so much get it so wrong?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Show previous replies

jgatie

I would reboot the controller devices too. They could be experiencing IP conflicts, especially if the reboots of the Sonos units seemed to work. Refreshing the entire network will flush them all out.

G

Geoff SimmondsAuthor

Trending Lyricist I

Thanks for the suggestions. This morning I did as suggested and switched literally everything off - Routers, speakers, the lot. Then I switched the routers on first, then the speakers room by room. It seems back to normal with the exception of the surround, which the jury is still out on. It seems to take a few seconds to kick in and drops out a bit at first. It did settle down for the 20 minutes I sat watching the tv and listening for drops but time will tell how things bed in again.

I appreciate how some of this is out of Sonos' control but it's a nightmare when it happens. I switched to Sonos from Airplay for these reasons....I got so fed up every few weeks of having to switch everything off and on again, if you have speakers in every room it gets tedious. It hasn't been as bad with Sonos but every few months I need to at least switch off the speakers. I guess it's just the slightly chaotic nature of being in a Wifi dense area (there's tons of Wifi networks around me).

Maybe in a future update, Sonos could build in a reset feature on the app which reboots the speaker or even the whole network of speakers and which perhaps then are assigned new IP's by the router. It would at least save a lot of hassle going around the flat unplugging things.

GreenI

Avid Contributor I

Hello Geoff ... if you have the time (and energy) try to find out how to assign fixed IP addresses on your router, as it should prevent future problems. I have done this with all of the 'permanent' equipment on my home network, including PCs, phones, tablets, TVs, printers - and of course SONOS speakers. That way conflicts are avoided between all of my different devices.
Good luck

K

Kumar

Hello Geoff ... if you have the time (and energy) try to find out how to assign fixed IP addresses on your router, as it should prevent future problems.

The research needed to do this one time task will pay off by obtaining an environment that remains stable through all future updates, so this is highly recommended. IP reservation needs to be done for every Sonos component including the devices that host the controllers.

Ken_Griffiths

Geoff Simmonds,

Many users appear to set the IP addresses for all their Sonos products in their DHCP Reservation Table in the main router ... that tends to eradicate the type of matters you have been experiencing.

I chose to set all my 16+ Sonos devices starting from an IP address of 192.xx.xx.150 onwards and have never had a conflict issue since.

I also have fixed my routers 2.4 and 5 ghz channels rather than allowing it to auto-set them on reboot. I have checked that they are the least-used channels in my local neighbourhood by doing a WiFi Scan and finally I set my SonosNet channel to the least one being used too and keep it well separated from the channels set in my router.

If you do use a SonosNet connection, then I also recommend removing any stored WiFi credentials in the advanced settings of your controller. They are usually not needed when running your Sonos products with one device cabled directly to your router.

I certainly did not experience any connectivity issues whatsoever with any of my Sonos hardware arising out of the latest Sonos update.

On a slightly separate note, I do agree, the new controller App does need some additional cosmetic work, but I think Sonos have acknowledged they are still continuing its development and personally speaking I don’t really see it as a show-stopper... it’s not caused me any issues and I have seen more advantages than disadvantages.

So my suggestion is to scan and discover the best channels to use and set your IP addresses in your router's reservation table and hopefully all will then be well... you just need an hour or so, set aside, to sort these matters.

jgatie

Geoff Simmonds,

Reserving IP addresses would be a solution to your network problems, especially if your router is prone to crashing or reboots. Once you reserve an address, it will be assigned to one and only one device, no matter the state of the router. It is not that difficult a task, if you can setup a WiFi username and password, you can reserve IP addresses. List the make/model of your router and we can help you out.

As to rebooting Sonos devices remotely, there is an undocumented feature for that. Open a browser and type the following:

http://xxx.xxx.xxx.xxx:1400/reboot

Where xxx.xxx.xxx.xxx is the IP address of the Sonos device. You can get this IP at Settings->About My Sonos System on the Sonos app. But hopefully, if you reserve IP addresses, you won't have to use this too often.

R

Riddler

Trending Lyricist I

What I find most alarming is the amount of kit you have in a flat! Glad I'm not your neighbour :-)

I must be an exception because I don't have reserved IPs and yet have never had issues with conflicts. I am not sure if those little-white-box things that created a dedicated Sonos network are still in use, but if they are they are cheap and might solve such issues.

jgatie

What I find most alarming is the amount of kit you have in a flat! Glad I'm not your neighbour :-)

I must be an exception because I don't have reserved IPs and yet have never had issues with conflicts. I am not sure if those little-white-box things that created a dedicated Sonos network are still in use, but if they are they are cheap and might solve such issues.

Some routers have better recovery capabilities. Also, if the router doesn't reboot too often, you have no real problems. It is not a widespread problem, it just shows up for a dozen or so users when updating, because the rebooting of the devices triggers a slew of duplicates. Kind of a perfect storm thing.

G

Geoff SimmondsAuthor

Trending Lyricist I

The Network Setup in our flat is a bit exotic. It's very long and constructed out of thick concrete and steal beams, built post war in 1956 as part of a purpose built block. Consequently, we've never been able to have a single consistent Wifi network serve the whole place. Wifi Boosters were a nightmare and temperamental, as were Powerline adaptors. So eventually I just built a really long ethernet cable and ran that down to the back of the flat, where it connects to a Netgear hub, which is in turn connected to another Apple Airport Express wireless router.

I've put together a network map to more clearly illustrate how everything is set up. As I said, the setup is exotic because we have a lot of stuff and I work from home doing CAD and 3D Graphic Design.....There's lots of technology about. The BT Homehub literally supplies an internet connection and nothing else. All Wifi is served via the Airports.

When I look on the home hub list of connected devices, the 2 play 1s in the back (which are the ones dropping out) are not visible. I presumed this is because they are connecting to the network via the Wifi at the back but the Airport app on the mac doesn't list them there either. The entire Sonos network connects to the Synology server in the front room via the front room Wifi network and password. I've always assumed this worked smoothly because the back is a sub network of the front, and can therefore access it without issue, and or the mesh network of speakers allowed the ones furthest away to communicate still. When I'm in the back and connected to that network, I can play music through the app on my phone or laptop without any problems. And Prior to the update, surround worked fine without any dropouts.

Anyway, here's the network map....I'd appreciate any advice on how to set things up more optimally although as I say, the current setup was fine until recently.

EDIT: The Play 5 on the map is also hardwired into the 16 port hub, I just forgot do draw the connection in.

R

Riddler

Trending Lyricist I

How many DHCP servers are there?

Show more replies

Sign up

Login to the community