Speakers

Hello - I have two Play 5-Gen2s, Sub, and Connect (powering outdoors speakers) all connected over wifi. One of the Play 5s lost connection and would not connect (I tried several things over the course of half a day). I figured that maybe there was something wrong with my wifi (although this set up had been working for the last 6 months or so). So I bought a boost and added that to the system. Was still unable to connect the errant Play 5 and tried to reset multiple times etc. Finally on one such attempt (pressing the connect button on the Play 5) there was a low hissing sound and the unit just died. I replaced the power cord but to no avail. I have liked the system so far and built around it but don't want to plonk down a lot of $ to replace the dead unit. I realize its out of warranty but any support available from Sonos towards a replacement given the high cost of the system? thanks!

Back in April, Sonos sent out its official AirPlay 2 support e-mail. I headed straight to the blog post to confirm the rumors about having to buy new speakers to get what I've wanted since I purchased my $2,000 Sonos theater sound system less than 2 years ago (PlayBar, Sub, & set of Play:1s). Alas, it was true. After contacting Sonos support, I learned I can't simply replace one of my Play:1s with a Sonos One—surround sound won't work properly—cha-ching, another $400 in less than 2 years of buying a $2000 sound system! Now, I understand the need for new hardware to support AirPlay 2, however, Sonos has missed the boat for an existing customer appreciation hardware upgrade program. As a former Product Marketing Manager for a technology company, I've dealt with with both software and hardware upgrade issues for existing customers. And, obviously, it's much less costly to upgrade software. However, since my days in Product Marketing, hardware manufacturing methods have continued to imp

We've received a feature request for a headphone line-out jack to be added to the PLAY:1, similar to the PLAY:5. This would allow headphones (or other devices connected via 3.5mm mini stereo) to output the Sonos audio from a PLAY:1. What do you think?

I have three Sonos Play 1 speakers and the sound quality on one of the three is terrible. I think the bass within the speaker has blown out or something, but the other two speakers work great. I've had the speakers for a few years now so I am not sure what sort of protection I would have. I use a connect and have the sub, 3 play 1s and a play 5. Bose has a product guarantee replacement program, does anyone know if Sonos has something similar?Overall, I have had a great experience with Sonos so I would assume so.

We have a customer with a Play:5 that keeps beeping every few minutes when it's not being used. Any ideas what this could be or how to stop it? (alarms are not in use!)

My Beam isn't showing up in the Sonos App. I'm unable to play any music. It sucks. Any ideas on what to do?

Hi. I have two sonos one in two different rooms. If i group them to different rooms they will not play in sync, but if i set them to the same room they are in sync. Why is that? They are both connected to the same wifi.

I’m considering to install 2 Play 5 speakers on my penthouse outdoor area. It a 30 sqm covered area, and 35 sqm open area. The speakers will be protected from rain, but we experience hot and humid summers. I don’t want a Wired’s solution, and i want to operate them through my other Sonos products throughout my apartment. Is there any better solutions than Play 5 covering the above mentioned conditions.

I have just got the Sonos One but I cannot find the command to turn the device off? I have attempted multiple different commands with Alexa but nothing works? Can anyone help me with the correct command or does the device just stay switched on at all times? Thanks in advance

I know it sounds utterly ridiculous, but there are ants living in my Sonos PLAY:1. As there's no easy way of opening it up, I can't try to kill them all, but they are constantly crawling out, and also seem to leave behind little black flecks of something. I assume they're eating something in the speaker (maybe the rubber?). Not sure if anyone else has had this problem but would love to hear from you if you have and have any advice, as I'm worried that the sound quality will start deteriorating as they eat away at the speaker. I've not had much luck with turning it off at the mains and leaving the speaker to cool down. They're still in there. FWIW I'm in London, UK, and it's getting into winter here - so it's not as though seeing lots of ants in any situation is a common occurrence, which makes this even more bizarre.

Is it possible to connect a microphone to sonos play 3?

I know this is a recurrent topic, but I actually believe it would be very helpful if Sonos address this issue in a concise webpage with continuous updates. Right now the whole forum is full of questions about TV's ability to pass-through a 5.1 HDMI signal. The (so voted) most helpful comment on amazon about the playbar is about the problem of not getting a real surround but an artificial constructions from a PCM 2.0 signal from the TV. And this is also the main issue mentioned in CNET for the review of the playbar. So, guys, could you make a systematic and compressive study/review of which TV's will work with the Sonos surround system? I'm currently considering to get a full sonos surround pack, but I cant not make a decision before knowing if my LG 65UB930T (LG65UB9500 in USA) is able to pass the signal form the devices connected to the HDMI ports. And I believe this situation is generalized for all potential consumers, many of them buying your product without being aware o

How can I tell the difference between the Play 3 generation 1 and generation 2?

Following on from my other thread where I'm trying to work out my ideal set up so I may want to switch the power off certain speakers for certain listening.. If I have a couple of ONE's set up with the SUB, do the ONE's still get a full range of sound or is there a high pass filter enabled so they don't have to handle the lower frequencies? What then happens if I simply turn off the power to the SUB?

So despite the Sonos set up not quite working how I wanted it to (If you have ONE's set up as rear speakers you cant then just play music from them as a stereo pair), I think I'm going to go ahead and order anyway. If I get a Sub, how does the pairing work? I think my set for for 90% of the time will be a BEAM under the tv just for TV audio. A stereo pair of ONE's for music. Occasionally at the weekend when we watch a film worth or surround sound, I'll have to unpair the speakers and set them up as rear speakers for the BEAM etc. Long stupid needless process and Sonos should include the option to save different set up profiles so you can easily switch, but thats another topic. IF I get a sub, I'd want it paired with the stereo ONE's for music for 90% of the time. Can you pair it to the BEAM as well though or will I need to unpair it from the ONE's and pair with the BEAM if I ever want to use it for TV as well?

We disabled airtime fairness to set up the Sonos One's I am using as surround sound speakers in my living room. Can I turn that back on without repercussions?

Apologies if I am overlooking the answer to this query somewhere, but for the life of me I can't seem to see anywhere that specifically addresses this. To the point, any mention I have seen about doing a surround system with the Playbar and other units refers only to Play1's or Play3's as surround speakers. Can the Play5's not be used in a surround configuration with the Playbar?

Hello, I'm try to pipe the sound from a movie being played through my a Amazon Fire TV to a Sonos One speaker. Is this possible? Thanks!!

My Sonos one does not show up after I unplugged and plugged back in

At my wits end. My play 1s constantly cut out and skip tracks. Often it looks like it’s playing but there is no sound. Driving me around the bend. Diagnostic number 1834713746. I also have a Sonos Boost which is making no difference whatsoever.

I have been reading views about placing Play:1 speakers in the bathroom and the problems with regulations relating to electrical products in bathrooms. What about having a rechargeable battery operated play one speaker instead? This could also be used outside but near to your wifi.

I have 8 Sonos speakers in 5 different rooms in my house, and they have always worked flawlessly. Yesterday I noticed that one of the set of two stereo Play:1 speakers in our bathroom is completely dead. I tried using two other different cables, and I tried it in a different socket, but the speaker is absolutely dead. The white LED doesn't even light up. It's more than 4 years old, so it's definitely outside of the standard 2-year warranty. I'm really disappointed that it's failed completely after less than 5 years, having spent £180 on each of my Play:1 speakers. Does anybody know whether it's worth trying to get it repaired? Is it even possible to get these Play:1 speakers repaired?

My Play 5 just unexpectedly stopped showing up in my app/controller. The rest of my sonos speakers are fine. The light is white, but when i press it, it flashes orange. I've unplugged a few times. Tried the factory reset, but it never flashes white/amber... Also tried to install as a new speaker but it doesn't show up. Haven't changed the wifi network or moved it. I've sent diagnostics to Sonos. Confirmation number is 1177807965. This is the first time i've had an issue with any of my sonos gear, so not even really sure how i get a response from them?

I've had my Sonos Playbase for almost a year and have never had any issues with it. However, recently, it has stopped connecting to my wifi. My wireless router is an Asus RT-AC3200 and I have not changed my wireless settings. Other devices in the house connect just fine. I've physically plugged the Playbase into my router and attempted to go through the wireless setup screen again, but each time it says that it can't connect to the wireless network. I've even reset the Playbase to factory defaults and went through the setup process again, and still it won't connect to my wireless network, sitting just a few feet from it.

I've noticed that when casting to my Sonos One via Airplay 2 from my MacBook Pro, I don't have any noticeable delay when playing YouTube or Plex from Chrome, but I do have a delay using other apps such as Plex Media Player or Kodi. What's special about Chrome?