I am a Sono newbie with a Beam and two Ones set up to give surround sound. I have replaced one Beam following a call with Sonos and submitting diagnostics and undertaking a button test. I have set up again with the new Beam and am having the same problem- things work fine for a day or two and then the app gives a message saying it looks like one of your speakers is unplugged- which it is not - lights are on and it is playing TV sound OK - but I can't do do anything on the app. The only way to get the system responding again is to power the Beam off and on again. Frustrating and not something I want to do everyday or so. Is this a common prpbel with the Beam - has any ne else experienced the same and how have they resolved the problem?
I have a Sky Q router and have removed Netgear wifi extenders in case this was causing the problem. Sonos is set up in standard mode.
App says speaker is not plugged in - but it is and is working- but can't control with app
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+20Hi, Bootsmaster. It seems the BEAM is losing its WiFi connection. It will always play audio from the TV, even without a WiFi connection because it's fed via the cable. We can certainly look into it with you though. If you could please submit a diagnostic and respond with the confirmation number, this way we can identify the cause. Many thanks in advance.
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