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Contributor I
December 18, 2018
Answered

Error Code 4

I keep getting error code 4 on one of my Play Ones. I have tried plugging it straight into the Ethernet but it won’t update.

385674533

What next please?
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    Airgetlam
    AirgetlamAnswer
    December 18, 2018
    There's a thread I found by googling that indicates that it shows that there's an error applying the update to a chip....have you tried power cycling the speaker? I'd certainly (for now) leave it wired to the router with an ethernet.

    But if the power cycle doesn't work, I'd probably suggest that you call Sonos to discuss it.
    Bruce

    1 reply

    Airgetlam
    AirgetlamAnswer
    December 18, 2018
    There's a thread I found by googling that indicates that it shows that there's an error applying the update to a chip....have you tried power cycling the speaker? I'd certainly (for now) leave it wired to the router with an ethernet.

    But if the power cycle doesn't work, I'd probably suggest that you call Sonos to discuss it.
    Bruce