Speakers

I am getting a “network problem” error message when I try to do a Trueplay tune on any of the Sonos devices on my system.  I’ve submitted a diagnostic - the number is: 961276926 Here is the error messge: Any ideas what the problem is? Thanks.  

I am a happy Sonos user and am just curious why the sudden “large price increase across the Sonos line? The Play 5 gen 2 has gone up 50%,as an example…...This in an economy where unemployment is at an almost all time high. I can understand Sonos increasing prices,but at this time and such a large jump in cost to the consumer makes me wonder what is going on? Hmm? Is Sonos counting on the new high resolution App to justify this price jump? Normally,I’d have no issue with a well deserved/reasonable price jump,as companies require profits to justify improvements in products(Sonos is great at that)…..but….”at this time” and with such a huge increase,across the board,I am thinking marketing suicide or that High Res App is something special. Just thinking out loud.

This trade up program is bad. I have 3 Play 5s and all will be obsolete. Thanks SonoS. i expect better.

Hi guys, wondering if anyone else has experienced this: My Move’s red battery light is flashing. The unit is playing music without issues and the battery level is shown at 89% on the App. The unit is on WiFi. What could this mean? The FAQs mention faulty condition, but how come the unit is running normally. Diagnostic sent: 158561526  

Hi - I recently purchased a SONOS One SL to use as a computer monitor. The problem is that my iMac (2019 model, macOS Catalina 10.15.4) keeps reverting to the internal speaker and I have to reacquire the SONOS. It is annoying. Has anyone found a way to permanently keep the SONOS speaker connected? I have tried setting it to the SONOS in Settings, and it keeps changing back when there is no sound. I asked support, and they told me that it is the operating system, which they did not write, which I pretty much knew already. 

Today my Play:3 died with the unpleasant smell of crispy electronics. Since it’s well out of warranty, I thought I’d have a look and found that the PSU had suffered the fate of many-a Play:3 with an exploding capacitor. Looks like mine has destroyed the tracks around about it and given Sonos have done nothing despite knowing about a large number of identical failures, and the latest dropping of “old” kit, I’ll be getting rid of all my Sonos gear and replacing it with reliable kit from someone else. Extremely disappointed.  Anyone got any recommendations for who to look at? Preferably a company that cares about its install base of course.  

Just bought a pair of Sonos One. In both of them, the power cable is not sitting flush. I used the cable from my old Sonos 1 and that sat properly. So it is something with both the cables that came with the new set. This is bad quality control. Thinking of returning them both.

Hello, on my first account I have a Sonos One and a Play:1. On my second account I have nothing. How do I remove the Sonos One from the first account and transfer it to the second one. I’m mostly having troubles with removing the speaker from the first account .  Thanks

Anyone have any experience with utilizing sonos one speakers outside under an awning?

I have Airplayed from iTunes/Apple Music from my MacBook to my Sonos system ever since I got the system two years ago. Suddenly when I stream from what is now Apple Music (formerly iTunes), the sound is slightly muffled, and there is this playing-in-a-cave sound… kind of like bad live audio. This problem does NOT exist during TV use, nor does it show up if I stream from Apple Music on my iPhone. On top of that, I can stream, say, a YouTube video from my MacBook using Airplay, and the sound is good there as well. In other words, I’ve isolated the situation, and it’s unique to streaming to Music. Other than the muted, distant sound, if the surrounds and sub are turned off, the Beam sounds kind of crackly, and close listen sometimes finds no music coming from parts of the Beam. Either way, it’s all muted and flat sounding. Normally I could use my Beam as a stereo unto itself, just not nearly as superb as the full system.  Anyhow, does anyone have any ideas on this? It’s my primary way to

Hi, I am considering purchasing a MOVE for mainly outdoor use, but I may also use it indoors.  Can the MOVE run on AC power, as well as the battery?  Or is the AC base only for charging? I have an AC outlet outdoors and am wondering if I can take advantage of this existing power source.   Thanks. Greg

I am experiencing an audio delay of 2-3 seconds when configuring 2 of my macOS systems to send audio to the Sonos One as a system audio output device over the AirPlay protocol. My iPhone is able to send audio to the Sonos One over what also appears to be the AirPlay protocol with no lag. Repro Steps on macOS (Catalina 10.15.4 and Mojave 10.14.6): Open System Preferences. Open Sound. Select the Output tab. Click the name of the Sonos One device (where device type says AirPlay). Do one of the following: Play a video in any browser, such as from YouTube. Play a video using VLC. Play a video using QuickTime Player. In all of the above playback scenarios, it takes 2-3 seconds for the Sonos One to start playing the audio associated with the video, and that audio it plays lags behind the video by a similar number of seconds. How can I eliminate the audio delay to the Sonos One when playing from a computer?

What more can I check to determine why my subwoofer makes a rattling sound with medium to strong bass notes in music or movies?  It is not something else rattling on a shelf, etc.

Now that my Connect:Amp will become legacy, can you please tell me which products will next become legacy products and when will this happen? I would like to know this, because if my stereos only had a couple of years of lifetime left, I will sell my whole system to get rid of Sonos. I’m very satisfied to your products btw, but I can’t afford to upgrade my system. Thanks!

Can somebody please help me !?!?   All I want to do is stream from my iPhone 11 Max to my Sonos Play 5 1st Generation.   I’ve tried via Apple Music - failed  I’ve tried from the SONOS App - failed I’ve tried from Apple Homekit App - failed  I’ve tried via Airplay - failed   Is my Play 5 1st generation too old to do this?    I’ve seen lots of articles stating that you can connect 2nd Generation Play 5s   Even a cable from my iPhone into the Play 5 would be acceptable as a last resort if there is such a cable.   Many thanks   AJ    

Hi all    Just wondering if anyone  can give me  a heads up on this    .    i have a play 5 (gen 1 )  and was looking to buy a move  and  was just wondering if i could pair it up  with the play 5 while it was in the house ..   

I have been using 2 Play 5’s (gen 1) as a stereo pair for a couple of years without problem. The other day, one speaker seemed to ‘disappear’ from the system. I have tried a set-up, both through the app and via an ethernet cable and router, but with no joy. One speaker still works fine, but the one that ‘disappeared’ doesn’t. On the top, the button that looks like a speaker with a forward slash through it is constantly flashing….Help please|    

Is there any advantage to using 2 Sonos Ones instead of 2 Sonos One SLs to pair with a Sonos Beam? I realize the Sonos One has Alexa voice support, but I also read where that is automatically disabled when the Sonos One is paired with the Sonos Beam. Other than perhaps using the Sonos One is another room someday, is there really any advantage vs. the Sonos One SL in my current setup?

I was going to do an upgrade of the Legacy Amp that Sonos contacted me about several months ago.   However, now when I look at the amp under my account it is suddenly listed as MODERN and not eligible for the upgrade.   Anyone know what is going on?  There are other Sonos customers complaining of the same issue on Facebook.

The number of related posts indicate that power unit failure is a common fault on Sonos products and that the only solution is to replace the component at a cost of 70% of the original price. I expect products that cost between $700 and $999 should last more than 3 years. In the last 2-3 years I have had this happen on a Play 3 and now a Sub. I see that others have fixed the problem themselves by changing a capacitor or reattaching loose wires, none of which would cost anywhere near the replacement fee, if an authorised repairer was available. Coincidentally I have not have any other problems, and for this reason have become suspicious that the frequency of power unit failures across these products could be an inbuilt defect designed to cause regular replacements to occur. Right or wrong I cannot justify the cost of repetitive expensive replacements for the sake of what may be the result of a loose wire or an inferior capacitor that could otherwise be fixed for less. Combined with the

I’ve managed to tear the cloth on my soundbar (see pic) https://pin.it/3Z9YBJy Can this be repaired/replaced?  

So,      it appears that Sonos has now dropped the ‘bricking’ on people’s old Sonos products as part of the recycle initiative which is great news…https://www.theverge.com/2020/3/5/21166777/sonos-ending-recycle-mode-trade-up-program-sustainability   But not such  good news for customers who’s devices are now bricked. A massive PR disaster. And wish I’d not been so loyal to Sonos now. Had their products for 10 years but after this won’t be buying any more.  

So I laid my sub horizontally a while back. I laid it with the logo facing down (same as the picture in the quick start guide). Now, after reading the manual it says that the Sonos logo should be facing up. Does this really matter or is it purely cosmetic? I don’t want to damage internal components if the logo is truly supposed to be facing upward.    Thanks in advance.

Hi all,   just wanted to share what I learned from the support about Airplay 2 and Sonos groups. When trying to cast something to a Sonos One SL speaker using Airplay 2 (for instance from Apple Music) to a group defined in the Sonos app, Airplay 2 will not display the group, only individual speakers. Apparently this is working as designed which to me is a deficiency. Using the Sonos iOS app it is possible to cast to a group. It should be possible to do the same regardless of which app is being used. According to the support my request has been forwarded as a request for improvement. One can only hope this makes it into production in a not to far future.        

Has anyone found a solution to playing audio from a MacBook Pro to the Playbar?  I have not found much for 3.5mm to Optical Audio adapters or anything for usb-c. My particular MacBook is the 2019 16”.