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moagli
Contributor I
April 14, 2020
Answered

Trade Up Policy Change

Am I right in understanding it that the Trade Up Policy has changed so that you can keep using your ‘unsupported’ speakers for as long as you want post ‘trading up’?

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    Airgetlam
    AirgetlamAnswer
    April 14, 2020

    Yes, you are. It does not apply to previously traded up devices, however. They can not be ‘re-activated’. 

    Bruce
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    3 replies

    Airgetlam
    AirgetlamAnswer
    April 14, 2020

    Yes, you are. It does not apply to previously traded up devices, however. They can not be ‘re-activated’. 

    Bruce
    Michael_270
    Contributor II
    May 4, 2020

    Where is the SONOS document that supports your statement?

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    melvimbe
    melvimbe
    May 4, 2020

    https://www.sonos.com/en-us/legal/tradeup-terms

     

    It does not specifically say “you get to keep your existing speakers”, but it does not specify that you must recycle as the previous terms said.    Having done the tradeup program recently, I can confirm my Connect:Amp still functions as normal.

    Danny
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