Speakers

When i login to my Sonos.com account it states my 2 Play 3are not compatible with S2 app but they play great no problems. 

Hi team, I have a small study where I work at home and I have a One for listing to music and podcasts.The layout of my study is square, and I can either put the One on a shelf behind me about waist height, in the corner behind me at the same height, or to the right side a little lower.Any ideas on what would be optimal? I’ll obviously have a play around too just wanted to hear people’s experience with a similar setup.

Either I'm misunderstanding or this scheme is just  encouraging people to throw away perfectly good Sonos equipment.  The way I read it, you "trade up" by selecting an eligible device and it then gets deactivated by Sonos for you to bin. This is surely ethically wrong? 

Hi everybody, a couple of 5 in stereo pair bought 2 days ago. My daughter took my phone and put a song at max volume: 100%. Do u think it could cause any damage to the twitters inside? Is there any way to check it by removing the grid? thankslorenzo

What has happened to sonos especially since S2 got released.  Both products keep dropping out or stop working altogether.  Hours spent reseting etc. Now I am reading that they recommend cables. I got sonos as there wifi technology was by far the best. Not any more. Would not recommend to any one now.

I have a Sonos One and a Sonos sound bar. They self -paired - without being asked.  App is supposed to have unpair option. It does not. How do I unpair?

I have seen that there are a lot of topic about chromecast but not an honest answer yet from Sonos Support. Chromecast built in support is without a doubt a must to be added ! You can do a lot of things with Airplay2, even watching that netflix series you love, but on Android/Pc/Chromebook nothing !   Chromecast will not only add something to Android heads, the possibilities with chromecast are beyond mobile phones ! Even Video beams come now with chromecast and android TV !    

I’ve been using Sonos since they launched about 13 years ago, but have always bought the black components. I’m planning to buy the Arc surround sound kit with the subwoofer and two S1s. However I’m looking to buy them in white. It will be placed in a south facing very (Very!) sunny room, do I need to worry about the white plastic turning yellow over time?

I found this thread and the people replying are completely missing the point.  https://en.community.sonos.com/home-theater-228993/night-sounds-for-living-room-music-6799459 I don’t want to change the volume on my speaker for every song. I want Sonos to boost quiet songs and limit loud songs. 

We have 2 Sonos move’s but every day the are or OFFLINE, or just while playing just leave the system and go offline or BRIGHT orange light, and won’t go back.  Only the MOVE!?!? we have over 12 play one’s and 3, never problems but the move…..

Hi I would appreciate it if anybody can offer advice on USB C PD chargers that work to charge the Move. I have purchased a 60w PD charger which on paper the specs should tally with those specified by Sonos but it doesn't work.  Having read similar articles online I'm not the only one having issues with this.  Can I say I am a little disappointed with Sonos having spent a lot of money on the Move I wouldn't expect to have to start forking out for expensive chargers in order to charge it on the move. I appreciate the speaker will have a higher capacity battery than a mobile phone, but surely you would at least be able to trickle charge with a standard USB C cable / charger. 

Playbase won't connect to wireless any morediagnostic #954473330thanks

Can I use Sonos 1 sl as a complement to Sonos beam connected to arc HDMI on Samsung tv. Not as surround but to enhance you tube videos etc ?

Sonos Play 5 Gen:2 will not connect to WiFi I Sent you the diagnosis N°: 1255953405 And some more info below:Play:5 : Salle à mangerSonos OS: S2Version : 12.1 (numéro 60381140)Version matérielle : 1.13.1.7-2.2ID de série : C100Adresse IP : 192.168.1.96WM: 0 *Moderator Note: Please censor personal information when posting.*

I have a large room and want to use the Echo as an additional speaker.  Can it be used as a 3rd “Sonos” speaker to boost the Echo 1’s I already have?

I have already connected to the 2.4GHZ network by mistake when I got my new router. I would like to change that to the 5GHZ network with the same password. HOW DO I DO THAT?

Hi, all,I just bought a Sonos Move and the sound is amazing.But when I leave it on the charger loop and short press the Power Button, the LED light will turn off and I think it goes to "standby or sleep mode", but after around 20 mins, it just wakes up automatically. I did not do anything in the 20, even not open the Sonos App.Does anybody have the same issue? Or the product is intentionally designed like this?

Hey guys i have a playbase an one SL an alexa one and a play 1 can i use the one SL with the play 1 and pair to the play base without any issues? Regards

I have six Sonos Play 1 speakers, with an Orbi router and one Orbi satellite. All speakers are wireless. Lately, I've had issues with some speakers (rooms) not being available depending on whether I'm looking at my PC, my iPhone, or my Ipad. It's not consistent from device to device. All are using the same wireless SSID. Sometimes the iPhone app indicates I'm on the wireless network, but it can't find the Sonos speakers on it. Sometimes 1 speaker shows up. Also, when I go into the web-based admin setup for the Orbi, the device lists indicates that all Sonos speakers are "wired" devices; they are not. Because I can't set IP addresses for each speaker, I'm relying to Sonos to do some magic with a combination of the speakers themselves and the app (on my phone or iPad which are inconsistent) and have become frustrated trying to troubleshoot where the problem is. I've not yet connected my Playbar for fear of becoming all the more frustrated with the process. I love the speakers

I just read this about your recent SEC filing: https://www.theverge.com/2018/7/11/17559380/sonos-airplay-2-support-software-update-download “We expect that in the near to intermediate term, this backward compatibility will no longer be practical or cost-effective, and we may decrease or discontinue service for our older products,” says Sonos in a recent SEC filing. When will you let customers know about which products will be affected by this discontinuation plan? Clearly you know internally since you say in the near to immediate term this policy is going ahead. I presume for example the first gen Play 5 you no longer sell will be affected and the old Sonos Bridge. The problem for those of us using speakers with online services such as Spotify probably means once API changes are made by the service provider, we'll almost certainly be shut out from using those services with our older Sonos speakers. There's nothing particularly shocking about this. I'm curious what the plan

Regarding the new Sonos Move, very curious to know if one could still group in other speakers when using the bluetooth connection option and presuming that the Move is also connected to Wi-Fi. Or is it a case of the bluetooth option being fully stand-alone, and the Move can not simultaneously use Wi-Fi and bluetooth?

How do I fix this. Both speakers work individually. 

Hello! I am thinking about purchasing a Sonos Move, but I was hoping to use it as a Bluetooth output speaker with an Amazon Firestick or Apple TV connected to a tv.   Will this work?  Will the Move and a Firestick communicate?  Will the Move and an Apple TV communicate?  Hoping to do this for watching tv outside.  :)   Thanks so much! Jonathan K.

I was outside over the weekend listening to music on the Move. It was a warm day - in the high 80’s.  But anyways, the move was playing four about 2 hours, but then the sound started to break up. So I brought the Move back closer to where I was sitting - and I noticed that the battery LED is blinking red, and then sound would not play at all. The support page mentioned that a flashing red battery light is indicative of a "fault condition" so I just want to be sure this isn't a sign of more issues down the road. I'd like to make sure the battery is still good to go. As I've used the Move from day to day since January it's been interesting to see how fast the battery loses a full charge, on occasion. I’ve figured the drainage may be due to the Smart nature of the speaker, always being "on". So, I've taken the initiative to shut it fully (long press and power down robot noise) off at night most nights, or when I want to be sure it’s not actively using battery. As most Move owners have

I spent an hour on the phone with sonos tech support. Wow are they bad.. the person clearly didn’t know the product. And was putting me on hold to speak with someone else. 55 minutes later and the Rep. still had no clue what I was asking. Help! what I am trying to do is setup a First Generation Sonos Connect 2004-2014 model. Last time this happened I had to call and support asked me for serial number and MAC address. They sent it an update remotely to get it working. Last time during setup tho it gave me an error code.  this time the S1 app adds the Connect. And under rooms it says Product (unused) needs update. If you click update→ it says your system is up to date.  It also is stuck in a loop asking me to sign in to my account.  please help! This only took 15 minutes last time this happened to get the update manually sent to the device to get it working. The person I spoke with was clueless.